1. A A R O N R W A T S O N
OBJECTIVE
To use my skills and knowledge as a seasoned manager to their fullest. I am looking for a
position to review, implement, and complete the tasks necessary for achieving departmental
success and setting standards for projects, tasks and budget oversight as well as provide sound
leadership and technical direction. I have great verbal, written and interpersonal communication
skills as well as a proven ability to manage, analyze and make suggestions for problem
resolution. I am familiar with various software packages including Windows OS, MS Office
including Visio, Various web tools, and MS Project. I have great initiative and sound judgment
while making decisions independently with minimal guidance.
EXPERIENCE
2010-2015 Bright House Networks Central FL Market
Senior Headend Manager
 Responsible for managing nine counties with fifty-one facilities and administering all
activity related to their operation. Developed and implemented operational procedures to
ensure compliance with state, county and company requirements while monitoring
department performance to ensure reliability and optimum facility performance.
 Responsible for department operational and capital budgets for four regions including new
build, rebuild, channel changes, system upgrades, and advanced services implementation.
Within this roll I have created, developed and administrated the budget model and
justifications for the department to oversee multimillion dollar projects throughout the
company as well as reviewing and interpreting financial and operating information while
coordinating and developing periodic operational analyses to reduce cost within the
department.
 Responsible for the platform stability, disaster recovery, event management, maintenance
and deployment strategies for monitoring and reporting of critical infrastructure
components such as but not limited to; DC Plants, Generators, UPS systems, HVAC, Fire
Suppression, Security, Transport Systems and Overall System Integrity.
 Coordinated and communicated with municipalities, vendors, industry experts, associates,
and cross domain departments such as but not limited to: Video Engineering, Video
Operations, Network Engineering, Network Operations, Field Operations, Marketing, State
and Local Government.
 Developed, implemented and oversaw the reorganization and consolidation between
multiple departments including: Headend, Field, Network, and Video Operations to
streamline communication and project implementation.
 Responsible for system selection, design improvements, and repair of all current and
future equipment to operate and launch legacy and future services.
 Engineered, budgeted and oversaw the following key projects: All Digital Implementation

2. for the Central Florida Market, Cisco RF Gateway/10K deployment for the Florida Market,
HSD speed tier increase, Dense Video QAM implementation, Advanced Optical distribution
deployment, Fiber to the home, Return Noise Troubleshooting standards, DNCS
consolidation, software consolidation, Dense QPSK deployment, Node Split process and
implementation.
 Created, standardized and implemented the following high level documents: Quote
Templates, Budget Justifications, Budget Calculators, Process Documentation, Method of
Procedure documentation for projects and tasks, Employee Incentive Program, Monthly
Preventative Maintenance Checklist, Scope of Work documentation for turnkey projects
and quotes, Visio Rack Elevation templates as well as Executive Presentations.
 Work with vendors, contractors, county municipalities and local affiliates on engineering
and deployment of new and legacy platform deployments. Within this role I have created
and administered contractor and vendor RFQ’s and RFP’s, renewal negotiations and
budget forecasting.
 Responsible for oversight and direction of department procedures, schedules, status
reports, evaluations, career progression, and safety rules. Conducted evaluations and
reviewed employee mid-year and end of year performance. To accomplish this I created
and implemented a skills assessment and evaluation process incorporating team,
individual, regional and departmental goals.
 Coordinated department equipment calibration, FCC performance tests and field system
performance tests incorporating inventory and maintenance records on facilities,
equipment and parts.
2008-2010 Bright House Networks Deland FL
Headend Manager
 Responsible for managing two counties and ten facilities and administering all activity
related to their operation. Developed and implemented operational procedures to ensure
compliance with state, county and company requirements while monitoring department
performance to ensure reliability and optimum facility performance.
 Responsible for the platform stability, disaster recovery, event management, maintenance
and deployment strategies for monitoring and reporting of critical infrastructure
components such as but not limited to; DC Plants, Generators, UPS systems, HVAC, Fire
Suppression, Security, Transport Systems and Overall System Integrity.
 Promoted teamwork within the department and company while creating standards for
future deployment.
 Prepared and implemented department budgets for the local region.
 Conducted local employee evaluations and developed career path models for employees.
 Assured compliance with all company policies and procedures.

3.  Responsible for the training, evaluation and scheduling of Headend technicians.
 Responsible for the routine performance of quality control checks, maintenance and repair
of Headend equipment, earth station antennas and fiber optic distribution equipment.
 Coordinated Headend calibration, FCC performance tests and field system performance
tests.
 Coordinated inventory and maintenance records on equipment and parts.
2006-2008 Bright House Networks Deland FL
Headend Technician
 Performed regular maintenance, repair, testing, alignment, alterations, and adjustments
on all Headend equipment including but not limited to satellite dishes, amplifiers,
processors, modulators, demodulators, encoders, decoders, analog and digital satellite
receivers, switchers, timers, local ad inserters, digital network ring, up converters, XOD
servers, cable modem routers, Ethernet hubs, QAM modulators, QPSK modulators and
demodulators, real-time encoders, fiber transmitters and receivers, AC/DC power plants,
stand-by power systems, facility generators, status monitoring equipment. Additionally
any associated DHCT’s, converters, and modems.
 Conduct Headend calibration to meet FCC performance tests, QAM constellation
distortions, and field system performance tests.
 Follows established procedures for inventory control, vendor repaired items, shipping,
receiving, ordering, and maintenance records on all equipment and parts.
 Insured compliance of system leakage with CLI monitoring requirements in the Headend,
thorough calibration, detection, and repair.
 Utilize computer to acknowledge status monitoring alarms, set-up lasers, replace MQAM’s,
replace QPSK modulators, update spreadsheets, access UPS information, access NOC web
information, changes to SA system manager and replace satellite receivers.
 Requests the maintenance of facilities to include but not limited to security systems, fire
systems, air conditioners, phone lines, AC power, generators, transfer switches, fuel,
painting, roofs, UPS’s, fences, lawns, and sprinklers.
 Provided technical support to city and county government programming as necessary.
2003-2006 Bright House Networks Daytona Beach FL
Technical Specialist
 Repair and Maintain Business and Personal Computers.
 Troubleshoot and Repair modems and cable equipment.

4.  Use TDRs, Docsis, and Digital Meters to locate and repair signal problems.
 Work in conjunction with Sweep techs to lower ingress and noise in the cable drop system.
2002-2003 Time Warner Cable Deland FL
Broadband Installer
 Installed Cable Modems and Routers (Wired and Wireless).
 Installed Digital, HD, and DVR Converters.
 Educated Customers about all aspects of Broadband and Digital equipment.
EDUCATION
2000-2002 Florida Technical College Deland, FL
 A.S., Network Administration/Hardware and Computer Science.
 Graduated with 3.42 GPA
 Degree Includes MCSE, Network Hardware Maintenance (A+ course), Routing and
Switching (CCNA), Network Data Communication, TCP/IP, and Computer Concepts.
 NCTI Certifications
Contact information:
Aaron R Watson
3116 Queen Palm Dr Edgewater FL 32141
Email: airn720@gmail.com
Cell: 386-847-4583