1. BRENDA M. ISENOGLE
4058 Aster Boulevard, Howell, MI 48843
517-552-2491, bisenogle@gmail.com
Seasoned administrative professional with over twenty years’ experience in high decorum, confidential,
referral-dependent industries (Health Care, Higher Education, Mortgage and Banking). Newly acquired BBA in
Health Care Management. Compassionate, professional and client friendly.
SUMMARY OF QUALIFICATIONS
• •Solid understanding of working within multiple State and Federal guidelines; HIPPA and FERPA.
• •Proven record of success working with a multi-generational client base and workplace population; Cleary’s environment
included Generation Y, Generation X, Boomers, and Veterans.
• •Organized; able to complete projects and exceed goals while adhering to privacy and compliance rules and regulations
EDUCATION
BBA, Healthcare Management, Cleary University, GPA 3.25 October, 2013
Relevant Coursework:
Cross-Cultural Communication | Quantitative Business Analysis | Marketing Health Care Services
Quality Management in Health Care | Legal Issue in Health Care
Project Thesis: Elderly are paying more of their own limited funds on their health care because of fraud.
EXPERIENCE
St. Joseph Mercy Home Care and Hospice- Ann Arbor, Michigan 1/2014-Present
Administrative Assistant
• Greeting Patients and others
• Assisting callers in reaching nurses/physical therapists and management team
• Scheduling leadership team meetings
• Prepare documentation for meetings including powerpoint presentations and excel documentation
• Order supplies, prepare new patient folders
• Assist entire department when needed
Admissions Department Receptionist, Cleary University, Howell, MI (Student Position) 03/01/13 – 10/17/2013
• Greeted approximately 25 clients per day and orchestrated appointments for five Admissions Advisors.
• Primary Receptionist for Welcome Center; answered 100 calls per shift; provided top-notch customer service, solutions,
and referrals. Mail sort, and delivery, general office duties, including ordering supplies and organizing office.
• Performed 50 follow-up calls per month to potential students; resulted in a 10% registration rate.
(Graduated from Cleary, position was student position only)
Receptionist, Plymouth Physical Therapy Specialists, Howell, MI 09/2012 - 01/2013
• Greeted approximately 25 clients per day.
• Sole Receptionist for physical therapy practice; answered basic questions, telephones, opening and closing of office, petty
cash reconciliation, scheduled appointments, and prepped files.
• Verified patient health insurance coverage, via Medicare, Tricare and other health insurance types.
• Received and applied payments through Raintree system.
(Left due to lack of study time as full time student at Cleary University)
Compliance Investigator, QC Wise, Ann Arbor, MI( Work from Home Position) 02/2012 - 04/2012
• Assessed closed mortgage loan documentation for compliance including mortgage applications, good faith estimates and
other signed mortgage loan documents in accordance with state and federal regulations.
• Reported outcomes with Excel and written reports.
Funding Department Reviewer, Cole Taylor Mortgage, Hamburg/Ann Arbor, MI 10/2011 - 02/2012
• Evaluated pre-closing loan documentation so funding approval could be provided to closing agents.

2. • Communicated and coordinated with settlement agents and brokers. Requested and approved additional pre closing
conditions as needed.
(Left position for QC Wise Position)
Compliance Investigator, QC Wise, Ann Arbor, MI (Work from Home Position) 01/2011 - 03/2011
• Assessed closed mortgage loan documentation for compliance including mortgage applications, good faith estimates and
other signed mortgage loan documents in accordance with state and federal regulations.
• Reported outcomes with Excel and written reports.
(Left due to inaccurate income disclosure by QC Wise)
Senior Fraud Investigator, CitiMortgage, Ann Arbor, MI 12/2003 - 09/2009
• Review of pre- and post-closing mortgage files for fraudulent activity committed to secure a mortgage loan. Performed
written and verbal verification of loan documentation including paystubs, W2 forms, verification of deposit, bank
statements, and calculation of income- to- debt ratio and in addition to appraisal and title of property. Documented fraud
with written reports to management. MARI reporting and database input. Was specifically singled out by many of the
loan underwriters, to review their files when suspicious documents were discovered.
(Left to pursue full time classes at Cleary University)
SYSTEMS AND SOFTWARE
MS Office (Advanced User) | MS Excel (Novice) | MS PowerPoint (Advanced User) | MS Outlook (Advanced User)
MS Access (User) | Raintree | Several proprietary ERP systems