Will Rothwell is an experienced IT Project and Services Manager with over 30 years of experience managing projects across multiple industries. He has extensive experience managing infrastructure projects involving technologies such as Active Directory, virtualization, storage, networking, and security. His background includes roles as an Infrastructure Project Manager, IT Consultant, and Manager of a Shared Computer Center. He holds certifications in Prince2, ITIL, and has strong skills in project management, risk management, and customer service.

1. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 1
Profile
I am a professional IT Project and Services Manager with strong analytical, problem-solving
and organizational skills. Using structured methodologies (Prince2 Practitioner) I manage
projects from scope, through risk and resource management on to delivery on time, within
budget and agreed quality. My experience has been gained working with leading
organizations across several sectors. I have held management positions with responsibility for
IT Services delivery, Data Centre, Project management and application development. I’m
passionate about leveraging technology as a competitive advantage in the marketplace and
working closely with business partners on developing strategies.
I have proven team leadership skills involving the management, personal development and
motivation of staff to achieve objectives. I have worked with both local and remote dispersed
teams. I am a good communicator and network well with all levels (internal or external).
Key Skills
Project Management, Prince2 Practitioner, Change Management, Risk Management, IT
Services Management, ITIL, Supplier / Vendor Management, Resource Management,
Customer Service, Service Level Agreements (internal and external), Budgets /Financial
Control, Disaster Recovery Planning, SDLC and Web (Design, Build and Administration),.
Technologies
Microsoft Server 2003, 2008. 2012 Red Hat Linux, Sun Solaris
Microsoft Exchange, Active Directory, Sharepoint, Office
Citrix (XenApp)
VMware
IBM iSeries (AS400), pSeries (RS6000) IBM SAN (Shark)
HP Servers (including Blades), SAN (EVA)
Dell Servers (including Blades)
Cisco Routers, Switches, Load Balancers, Firewalls, LAN, WAN, VOIP, MPLS, VPN
Oracle, MySql, MSSql, DB2
RPG, Cobol, VB, C# .NET, Java
Experience
Infrastructure Project Manager
Ergo May 2015 – Sept 2016
I was engaged as Infrastructure Project Manager on multiple projects with a major client
(CIE). Initially I managed the roll out of Active Directory 2012 across the group domains(x9). I
then joined the PMO team to manage projects for Dublin Bus, Bus Eireann and Group IT.
These projects range in size from simple change requests to major infrastructure upgrades.
AD2012 Upgrade across all domains in the group of companies
Centralisation (P2V) of Domain Controllers
Centralisation (P2V) of Dublin Bus Ticketing and AVL infrastructure
National WLAN upgrade across 18 sites
Site surveys (3rd party)
WIFI into Training areas and canteens (7 sites)
Infrastructure related tasks on multiple Business projects
Infrastructure Project Manager
Accenture Aug 2014 – April 2015
I was engaged as a Project Manager with the Infrastructure Stabilisation programme in the
Bank of Ireland. I was responsible for the remediation of a number of infrastructure based

2. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 2
risks raised by the Group Internal Audit function in the Bank. These risks covered the entire
infrastructure estate (Mainframe, Unix, Data Communication and network perimeter
technology). My projects involved working with on shore and off shore teams on Data
Communications and Network perimeter technologies. I had to set up teams to process large
volumes of connectivity information for security, currency and appropriateness. I then
managed the recommended changes through to closure of the risk.
Set up Firewall Rule review team (off shore)
Firewall rule review process (currency, appropriateness and security)
Data links review process
Perimeter infrastructure design
Project Manager
The Insolvency Service of Ireland Feb 2014 – July 2014
The Insolvency Service of Ireland (ISI) had a number of projects and work streams active as it
set up its services while managing cases and regulating the new services providers. I was
asked to establish the exact number and status of these activities and to implement project
management structures. I reported to the Director and had an active role in some high profile
projects.
Project Manager
Central Bank of Ireland Sept 2012 – Dec 2013
The Central Bank of Ireland (CBI) has completed a major IT transformation project. I was
engaged to manage two large work streams. The first covers the Operational readiness of the
bank’s service management (ITIL) processes. Information Security was also covered under
this work stream and involved the alignment of policies and standards in the new
environment.
I was responsible for the project Risk management function. I identified recorded and
managed through resolution and closure the Risks, Issues, assumptions and dependencies
for the project.
The second work stream involves migration of the current DR capability to a new purpose
built environment. The existing plans were amended through a phased implementation over
several months. After the final phase a full DR test was planned and executed. The
successful DR Test was a key deliverable for the project.
Operational Readiness work stream
Operational process alignment
Service Desk (work flow)
Service Requests (catalogue)
Change Management
Release Management
Security Management (Policy and Processes)
Disaster Recovery work stream
DR Plans aligned through transition
DR Plans post transition
DR Test (Plan and execute)
.
Project Manager

3. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 3
Sureskills Ireland 2011 – 2012 (8 Months)
United Drug – Infrastru cture Projects Manager (3 Months)
Sureskills were engaged to manage a number of major projects with United Drug. I was
managing the Infrastructure projects. The main projects are a Data Centre build and
migration, an Active Directory integration of multiple domains and establish ‘trusts’ with
remote business units.
The Data Centre build involved working with IBM servers, EMC VNX storage, VMWare, Cisco
network and ASA firewall technologies into a hosted environment. Communiction links to
facilitate auto failover to existing data centre for disaster recovery.
Active Directory (AD) involved bringing remote business units onto or establishing trusts to
allow group wide sharing through Intranet, mail and sharepoint. This project involved working
with local exchange and system administrators (some Lotus Notes sites). Also involved
working with network resource to allow access to remote networks.
Global Learning Services – Projects Manager (5 Months)
Sureskills are developing and delivering technical training courses for a major client. I worked
with client project/ portfolio managers, local project office, Instructional Designers and subject
matter experts to deliver multiple projects on time, to quality and within budget. Courses are
developed using the ADDIE model. Sureskills have successfully delivered courses to Train
the Trainers (TTT) and on site to the client’s technical sales staff.
As part of the project office set up I moved project materials to a central Sharepoint site from
dispersed repositories (local network, Shares, FTP site).
IT Project Manager
HP Enterprise Services 2010 – 2011(6 Months)
An Chéim Computer Services provide IT services to the Institutes of Technology throughout
Ireland (14). HP Enterprise Services provide the infrastructure and managed services to An
Chéim. An Chéim engaged HP to upgrade existing IT infrastructure as part of Agresso and
Digitary Application upgrade projects. These projects involved working with HP PMO and
Change Control systems and the following technologies. HP Blade Servers, ESX VMWare,
Win 2008, RH Linux, Citrix (XenApp), Oracle, Java, Cisco and Checkpoint.
Agresso: Is the financial support application used in all the Institutes. HP installed 18 Physical
and 43 Virtual Machines across 3 environments (Production, Test and DR). The first institute
went live on 14/02/2011.
Digitary allows the publication on line of student’s certificates and qualifications. HP installed
4 Physical and 4 Virtual Machines (Production only). 1.5TB disk storage in EVA SAN. The
new infrastructure was installed and configured by February 2011
The Railway Procurement Agency (RPA) engaged HP to assist with the integrated ticketing
scheme. As part of this we had to install new infrastructure to house the Business Intelligence
system (PASS). This project involved working with the following technologies. HP DL380
Servers, HP Starter SAN, Red Hat Linux and Oracle.
RPA PASS infrastructure was successfully installed in February 2011
Rothwell IT Management Services Ltd 2008 – 2011
An IT management services company formed in 2006. It provides IT management consultant
services to large corporate and SME clients.

4. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 4
IT Consultant
Provided management support to a number of SME clients with their business and IT
requirements.
Designed and built IT network for small office (3 rooms)
On line sales moved from 0 to 10% within 3 months. Orders could be taken ‘out of hours’.
On line payments were successfully transacted.
Designed and built CRM system (MS Access)
Designed and built Diary and Appointments system (MS Outlook)
Liaised with 3rd party suppliers to achieve best costs and service
IT Project Manager
Bank of New York Mellon 2008 (8 Months)
Bank of New York Mellon (BNY Mellon) is a leading asset management and securities service
company. Based in their IFSC office I was engaged to work on the transfer agency
administration application (Mshare) upgrade project. I worked with BNY Mellon’s PMO and
change management to successfully complete the upgrade.
MShare implemented successfully in August 2008.
Implemented Oracle upgrade to 10g
Citrix upgrade (server 4.5)
Replaced existing hardware (5 Servers)
Additional functionality brought about improvements in contract statement process.
IT Projects Manager
Babelgum 2007 – 2008 (9 Months)
Babelgum is an integrated web, mobile video and IPTV content platform provider. I was
brought in by the IT Operations Director to help with ongoing infrastructure projects (Data
Centre Network and build, Data links, Active Directory, Remote Offices VPN, VOIP, Office
relocation, etc)
Staging environment (UAT) allowed proper release management processes to be put in
place.
Active Directory allowed corporate wide shared infrastructure (Mail, Directories).
Local file and print services installed in regional offices (Nice, London & Milan)
Office move from Digital Hub to East Point Business Park.
Established formal relationships with vendors and service suppliers
Change management procedures implemented
Senior Project Manager
Bank of Ireland 2006 – 2007 (6 Months)
Hewlett-Packard (HP) IT Services supported Bank of Ireland (BOI) IT infrastructure.
I was engaged by HP (Technical Solutions) to work with a BOI subsidiary, Bristol & West, on
a relocation of its IT infrastructure (UNIX) from UK to sites in Ireland.
Plans agreed with Bank to facilitate the implementation and switch over of services to Dublin
before the end of July 2007.
Dublin sites provisioned for new hardware (Space, power and environments)
New hardware sourced and purchased
New hardware successfully installed in Dublin sites

5. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 5
Plans consolidated with Mainframe and Wintel streams.
Handover project plans and associated files to PMO in Bristol & West (HP).
Technical Project Manager
Vodafone 2006 (8 Months)
Hewlett-Packard (HP) IT Services supported Vodafone (VF) IT infrastructure.
I was engaged by HP (Consultancy & Integration) to work on a major web infrastructure
upgrade. This was part of the Care Stability programme to improve VF on line services.
32 servers were seamlessly integrated into the VF Data Centre (CDC).
Network infrastructure implemented in CDC
Hand over to Operations support completed
Applications migrated onto new infrastructure (VConnect, FNMP, MyVodafone).
Availability to customers (internal agents, shops and external customers) and performance
improved by 20% on previous year
Eagle Star Ireland (Zurich) 1983 - 2006
Eagle Star is a leading provider of general (ESG) and life (ESL) insurance products in the
Irish market. They are now part of Zurich Financial Services Group.
Manager, Shared Computer Centre (SCC) 2001 - 2006
Major projects and Achievements
IT services (H/W and resources) transferred to the new facility by March 2001.
No additional staff required
Existing vacancies (5) not filled.
Annual (5) staff (18) performance reviews
Year on Year reduction of OPEX budget (5 – 15%)
Year on year savings on CAPEX budget
Introduced IT service delivery standards (ITIL based)
Introduced Service Levels Agreements with customers (ESL & ESG)
Introduced Helpdesk and Incident management system
Consolidated IT support contracts brought 20% savings
Consolidated Telecommunications support contracts
Consolidated Data Communications infrastructure and support contracts
Consolidated IT infrastructure within data centre brought savings with licences and resources.
Successful migration from Windows NT to Xp on 1000 desktops
Successful migration from NT to Windows 2003 on 100+ Servers
Implemented consolidated enterprise storage solution (SAN)
Support of third business unit (Zurich Bank) put in place 2005
Successful Disaster Recovery Plan test
Implemented automated IT Operations to reduce human intervention
Computer Services Manager 2000 – 2001
Implemented volume printing solution (Oce)
Restructured IT Operations to reduce shift overruns
Planned the Shared Computer Centre
Staff reviews, Objectives, Performance, training

6. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 6
Team Leader – Production Application Support 1997 – 2000
Restructured teams to streamline work process
Successful completion of ‘End of Month’ processes
Staff reviews, Objectives, Performance, training
Team Leader – Insure/90 Application implementation 1995 – 1997
Data migration (take on) from Wang VS to I/90 DB2 tables (12 Months)
Developed outputs from I/90 (Reports, Certs, Schedules, etc)
Resource management
Senior Systems Analyst 1990 – 1995
Designed and developed Debtors ledger reports
Implemented auto generated policy system
Application Developer (RPGII) 1988 – 1990
Designed and built Claims Statistical reports
Built new Renewal Notice output
Operations Supervisor 1985 – 1988
Introduced shift schedules
Computer Operator 1983 – 1985
Changed backup schedule to 3 cycle system
Daily, Weekly & Monthly batch jobs
Increased system availability
Bearcat Tyre Co. 1977 - 1983
Computer Operator 1979 – 1983
Transferred data from manual files
Ran daily batch production jobs
Changed batch schedule to fit allotted time
Production Planning Administrator 1977 – 1979
Production schedules delivered daily
Warehouse stock control
Shipment documentation
Education Summary
College of Technology
Kevin Street 1991 - 1997 British Computer Society Examinations
PART I and PART II
(Honours Degree level)
College of Technology
Bolton Street 1988 - 1990 London City and Guilds
Applications Programming
Moyle Park College
Clondalkin 1967 - 1977 Intermediate and Leaving Certificate
Professional Training
Davitt Mahon Associates
1998 – 2001 Team Leadership Skills

7. Will Rothwell
12 Fernhill Ave, Manor Estate, Terenure, Dublin 12
01 450 1447 (H) – 086 852 7623 (M) – wrothwell@eircom.net
Will Rothwell 01/12/2016 7
Coaching & Counselling
Exercising Influence
Continuous Process Improvement
Irish Management Institute
2000 - 2005 Finance for the Non-Financial Manager
Employee Relations Skills for Managers
Effective Service 2006 ITIL Foundation Certificate
Management (Ireland)
Sureskills Ireland 2012 Prince2 (2009) Foundation & Practitioner
Interests
I enjoy all sports, play golf and football (5-a-side) regularly. I have coached junior football
teams.
I enjoy most kinds of music and play guitar.