1. 447 Burbank street SE, APT 2
Washington, D.C. 20019
Email:willrobinson863@gmail.com
Cell (267)408-9272
Candidate for: IT Specialist
Job Announcement Number: JM-40-2015-0011
Citizenship: United States
Veterans Preference: CPS
Wilbur Robinson Jr
SUMMARY:
I am a proven IT professional with 18 years of military service to include more than 2 years of
experience in the IT help desk environment. I am a disciplined, dedicated professional who strives
to provide technical advice and hands on service to network system end users in federal
government environments. I aggressively follow up on customer inquiries and requests for IT
assistance that are ensuring problems are resolved. I place a high emphasis on the importance of
cyber security, which can be seen by my current enrollment and participation in UMUC’s world
class Cyber Security program.
WORK EXPERIENCE:

2. Help Desk June 2015-Present
Federal Internship
Department of Energy
Germantown, MD
Full-time:$34,759.00
Supervisor: Alesia Boone
Tier II Technician: Serves as desktop IT specialists provide the helpdesk Tier II Technician
support which is responsible for providing end user with the best quality of service to continue the
department of Energy mission. Ensuring the customer has reliable experience and judgement when
addressing issues reported. Update assigned tickets as they are being worked on, Escalating issues
that cannot be resolved on the first call.
 Help desk for only operation for office of science at Department of Energy
 Troubleshoot hardware and software issues via phone, face to face, remote tools.
 Prepare and image desktop computers for deployment to user.
 Install monthly updates and antivirus updates on laptops IPADs tablets.
 Create/update technical help desk documents (processes, procedures, forms, etc.)
 Reassign Doe property to Property management office for reuse and damage or non-
operational equipment
 Prepare loaner Laptop & Blackberry mobile device for Domestic and foreign uses
 Troubleshoot Network printer and Desktop printer at Hardware level
INFORMATION TECHNOLOGY October 2011-May 2013
Operation War Fight Internship
NASA GODDARD Space center
Greenbelt, MD
Part-time: Salary $0
Supervisor: Christopher D. Durachka
Network Administrator
Technician: Provided technical assistance to customer who were experiencing problems
with desktop or laptop tickets requests. Providing advice to help end users navigate them
around technology issues, with desktop or web based program they needed to perform in the
enterprise management duties. Ensured that between 20-75 tickets request were followed
up with the customer on a weekly basis to make sure there were no new or existing
problems with their desktop or laptop support. Installs solutions and upgrades to ensure
availability, integrity, efficiency, and reliability of all components of the assigned system.

3. Identifies problems; determines accuracy and relevance of information; uses sound
judgment to generate and evaluate alternatives, and to make recommendations.
Duties:
 Checking customer tickets request by phone or by internet request.
 Contact customer to check that the any technology problem(s) are solve and close the tickets
out of the system.
 Making service call for component that are need for hardware, also making updates for
software potential security vulnerabilities.
 Tracking equipment and property that is incoming into the help desk department then track
in the storage areas.
 NASA yearly training for information technology systems.
 Using Microsoft Excel for property bookkeeping for accountable of equipment stored and
issued to NASA personnel
Network Technician: Installed, configured and maintained the networking for NASA Goddard
center. Proven diagnostic abilities with attention to detail with the experience to work effectively
and efficiently in fast-pace environment provided tests to verify operating system with tool as
Wireshark, Air snort, Nessus, LCP password recovery tool. Analyzes, directs installation of any
new hardware or software introduced into the environment to ensure its compatibility with its
reliability, and functionality in relation to the organization’s business requirements. Oral
Communication - Expresses information to individuals or groups effectively, taking into account
the audience and nature of the information makes clear and convincing oral presentations; listens
to others, attends to nonverbal cues, and responds appropriately.
Duties:
 Repairing Ethernet cables that need to be replace, upgraded or transferred to different
office in the location or building.
 Checking server equipment with the abilities to keep integrity and availability of the
hardware, software system for have any issues that may have to be troubleshoot.
 Check tickets request from customer support on internet website problems
 Check server for maintenance for downtime software updates
 Add routers to different area of building of campus
 Accountability for equipment in server room storage area’s
Engineering Helpdesk Department: Help customer with IT problems that call or request
online tickets that need to be resolved, also troubleshooting, or learning form staff member
how solve, hardware, software and networking problems that would arise. Read reports of
documents, records, and other data source or other materials to verify completeness, and
compliance with customer request. Runs tests to verify operability and functionality;

4. analyzes hardware and software malfunctions to resolve physical and logical processing
problems; and recommends acquisition of programs or equipment which will resolve
operational problems. Provides customer technical assistance and support for all users. Install
and configure software applications in UNIX/Linux with monitor, troubleshoot and tune
hardware performance in UNIX/Linux. Assess their needs, provide information or assistance,
resolve their problems, or satisfy their expectations; knows about available products and
services; is committed to providing quality products and services.
Duties:
 Customer ticket request by phone for equipment and software problems
 Repair and rebuild desktop workstation being use for testing
 Update workstation that didn’t have connection to the internet
 Installing and using Linux software for workstation
 Power Point property book for Engineering Department
US ARMY RESERVES September 2006- June2014
GERERAL CONSTRUCTION EQUIPMENT OPERATOR
Northfield, NJ
Part-time: Salary $4,800
Supervisor: Sergeant Adam Lindsey
Construction Operator: Conducted risk analysis for potential liabilities to equipment belonging
to Army component Reserves for platoon construction Engineer Company. Using documents,
records, data and reports make account of life cycles of vehicle that will or may be damage or
can break down while performing military mission.
Duties:
 Tracking equipment for vehicle mission
 Instructing personnel on how to use military radio
 Using GPS system for military missions
 Using special tracking tool for vehicles on missions
 Attend Advance First aid training school once a year.
 Land navigation training yearly
 Instructor for 40 hour driving course
 Preventive Maintenance for vehicle
 Instruction on how to perform Preventive Maintenance
 Small Arms Weapon training every six months
Katherine Gibbs School March 2003-January 2004

5. Work Study
Norristown, PA
Part-time: Per Hour $7.00
Supervisor: Jason Marley
Help Desk Technician: Installed and configured up to 150 laptop for new students enter different
programs in Katherine Gibbs School. Gave Instruction to new non-technical students on proper
way to hand and operator they system in the School environment. Performed troubleshooting up
to 15 laptops per week with hardware or software problems for student repair tickets
Duties:
 Repair student laptop that have damage or viruses that are not under warranty
 Update all Professor classes desktop for windows or other software
 Accountability of all equipment in storage area’s
 Set up computer laps for Studying Information System or Web designing
Help Desk Technician IT Security: Analyzed and installed applicable MS Windows updates for
all professor classroom desktop computers. Researched cutting edge anti-virus solutions and
recommended potential solutions to the school administration for purchase and installation.
Ensured existing anti-virus software scans were updated on a schedule that complied with school
computer policy. Installed new wireless modems and hub in computer labs in accordance with
school computer security policy.
PENNSYLVANIA NATIONAL GUARD September 1995 – January 2003
Generator Mechanic: Performed routine preventative maintenance on military installation
generators to ensure operational readiness in spite of any events that could threaten installation
electrical power. Created and implemented emergency response procedures to ensure the
installation was ready to repair generators on short notice during adverse weather or adversary
attack scenarios.
Construction Operator: Conducted risk analysis for potential liabilities to equipment belonging
to Army component Reserves for platoon construction Engineer Company. Using documents,
records, data and reports make account of life cycles of vehicle that will or may be damage or
can break down while performing military mission.
Duties:
 Instructor for 40 hour driving course
 Preventive Maintenance for vehicle
 Instruction on how to perform Preventive Maintenance

6.  Tracking equipment for vehicle mission
 Instructing personnel on how to use military radio
 Attend Advance First aid training school once a year.
 Land navigation training yearly
US ARMY ACTIVE DUTY March 1995 – May 2002
GENERAL CONSTRUCTION EQUIPMENT OPERATOR
Ft. Stewart, GA & Bamberg, Germany
Construction Operator: Conducted risk analysis for potential liabilities to equipment belonging
to Army component Reserves for platoon construction Engineer Company. Using documents,
records, data and reports make account of life cycles of vehicle that will or may be damage or
can break down while performing military mission.
Duties:
 Instructor for 40 hour driving course
 Preventive Maintenance for vehicle
 Instruction on how to perform Preventive Maintenance
 Tracking equipment for vehicle mission
 Instructing personnel on how to use military radio
 Using GPS system for military missions
 Attend Advance First aid training school once a year.
 Land navigation training yearly
 Security areas that required Guard Duties
 Small Arms Weapon training every six months
EDUCATION:
Bachelor of Science October 2014- Present
University of Maryland University College
College Park, MD USA
Major: Cyber Security
Minor: Business Administration
GPA: 3.00
Credits: 49
TRAINING:

7. Warrior 2 Combat Cyber Academy March 2013- Present
Certification for a Penetration tester
Walter Reed National Military Medical center
Naval Support Base
Building 62 Room 3069
8901 Wisconsin Ave
Bethesda, MD 20889
CERTIFICATION
A+
Network +
Security +
HVAC
COMPUTER SKILLS:
A+
Network +
Server +
Linux+
VM Ware window XP, VISTA, windows 7, windows 8
Window Sever 2003, 2008, 2012
Linux, UNIX, Novell
Microsoft PowerPoint
Microsoft Office 2010, 2013
Microsoft Excel
Apache open Office
MS DOS LAN/WAN, firewall- Configuration & administration
Security Certified Program Training
Federal Information Technology Manager
Ethical Hacking
CompTIA Advanced Security Practitioner (CASP)
CURRENT PROFESSIONAL AFFILATIONS:
Warrior 2 Combat Cyber Academy (w2cca.org)
Federal IT Security Institute (fitsi.org)
AWARDS:
• NATIONAL DEFENSE SERVICE MEDAL (2nd Award)

8. • GLOBAL WAR ON TERRORISM SERVICES MEDAL
• IRAQ CAMPAIGN MEDAL W/ CAMPAIGN STAR
• SERVICE RIBBON
• OVERSEAS SERVICE RIBBON (2nd Award)
• ARMED FORCE RSERVE MEDAL W/ M DEVICE