1. Wilbert M. David
UAE ADDRESS: Airport Road, Abu Dhabi
Mobile No. : +971504772486 / +971569978408
Email : Wilbertmdavid@gmail.com
A bright, talented and ambitious IT Support Specialist with more than Five years of experienced. Who
possesses self-discipline and the ability to work with minimum supervision. Having exposure to a
multiple challenges and able to play a key role in IT Technical Desk to ensure that quality solutions
meet business objectives. Possessing a good team spirit, deadline oriented and having the ability to
organize and present complex solutions clearly and accurately.
EDUCATION
Bachelor of Science in Information Technology
Angeles University Foundation, Angeles City Philippines 2007 – 2011
KEY SKILLS
KNOWLEDGE OF:
 Quarterly preventive maintenance of
all IT equipment. Install new updates
application, cleaning the equipment
and updating the inventory.
 Diagnosing the Hardware Faults
 Network Support First level on a minor
issue. Like pc is not connecting on the
network
 Configure/set up a new PC for a new
user.
 Knowledge on structured cabling
PROFESSIONAL EXPERIENCE
Company : ULTIMATE INFORMATION TECHNOLOGY
Address : Airport Road, Abu Dhabi. UAE
Outsource By : National Health Insurance Company – DAMAN
Period of Employment : Nov 2014 to Present
Position Held : IT Specialist
Duties & Responsibilities:
 Handling IT Assets in whole DAMAN including branches.
 Installing and configuring computer hardware operating systems and applications. E.g.,
installation of new software like MS Office and OS, etc.,
 Troubleshooting system and network problems and diagnosing and solving hardware/software
faults;
 Replacing parts as required;
 Providing support, including procedural documentation and relevant reports;
 following diagrams and written instructions to repair a fault or set up a system;
 setting up new users' accounts and profiles and dealing with password issues;
 Conducting electrical safety checks on computer equipment.
 Diagnosing and solving hardware/software faults
 Logging customer/employee queries
 Setting up computer hardware like printer, etc.
 Reformatting system unit for those computers infected from viruses.
 Updating RAM and video card to speed up computer performance.
 Assisting employee and other personnel in different departments in dealing with IT problems like
systems malfunction, internet connection disability, software failure, etc.

2. Company : Texas Instruments Philippines Incorporated (TIPI)
Address : Clark Field, Philippines
Period of Employment : May 2011 – March 2014
Position Held : Technical Support Specialist
Duties & Responsibilities
 Maintenance of 1,000 PCs and notebooks, more or less, inside the plant including Texas
Instrument-owned PCs in directors’ residences, with option to increase the number of PCs and
notebooks:
o Annual desktop preventive maintenance includes cleaning of internal and external parts,
components, applying software patches as approved by Texas Instrument.
o Annual preventive maintenance of 100 notebooks, more or less, which includes cleaning
of internal and external parts, components, applying software patches as approved by
Texas Instrument.
 Minor repairs of desktops and notebooks, including repairable accessories or peripherals such as
monitors, printers
 PC quarterly maintenance.
 Installation or upgrade of operating systems and/or applications as approved by Texas
Instrument. This applies to new and existing PCs.
 Routine setup/maintenance of multimedia projectors.
 Evaluation and recommendation of security patches for OS and applications.
 Evaluation and recommendation of firmware upgrades for approved models of Dell.
 Quick deployments of anti-virus patches if needed.
 Management of PC spares, software licenses, installation media. Provide monthly report of
spares usage and replenishment requests. Texas Instrument shall provide spare parts to be
managed by the contractor.
 Liaise with suppliers providing warranty to items sold to Texas Instrument.
 Consolidation of reports of services performed to be presented monthly during the regular
operations review.
 PC movements including minor cabling.
COMPUTER / IT TECHNICAL SKILLS
Windows OS (Windows XP, Windows 7) – Installing software’s and peripheral phones, emails, chats.
Set up & configure desktop
Active Directory – password reset, unlocked the user, check if the user’s login is expired
LAN/WAN – Set up and configured the WAN access for the laptop users
Designing using Adobe Photoshop
Creating Audio Video Presentation
KEY COMPETENCIES:
 Repairing IT equipment and replacing parts
 Prioritizing in a fast moving environment
 Ability to grasp technical concepts quickly & easily
 Accurately following diagrams to repair a fault or set up a system
 Strong system & IT experience
 Flexible to overtime request
PERSONAL DETAILS
Gender : Male
Nationality : Filipino
Date of Birth : 27
th
November, 1988
Place of Birth : Angeles City, Philippines
Civil Status : Single
Availability : Immediately
REFERENCES

3. Available upon request.