1. Wendy Killebrew 314-616-6610
3340 Leverenz Drive Killebrew.Wendy@gmail.com
St. Charles MO 63301 https://www.linkedin.com/in/killebrew
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Summary
Dedicated, sincere professional with 16 years of working in a fast-paced environment.
Strong talents in customer service, document examination, analytical thinking,
organization, and detail oriented. Highly adaptable and self-motivated team worker,
committed to providing excellence in daily performance.
Professional Experience:
Toyota Financial Services / Dealer Sales Service Office, Creve Coeur, MO 1999 to 2015
Contract Analyst (2007 – 2015)
Analyzed and processed retail and lease contracts, working closely with Credit Analysts
and Dealership Staff to ensure compliance with Truth-in-Lending, Consumer Financial
Protection Bureau and policy guidelines. Reviewed ACH report and took action as
needed. Responded to Dealer questions/issues via telephone, email, and instant
messaging.
 Acted as dealer key point contact in transmitting electronic contracts by providing
solutions to common errors and how to questions in a one call resolution.
 Developed action plan for target dealers to reduce held offerings by 20%.
 Conducted Kaizen presentations in assisting associates in streamlining processes.
Wholesale Clerk (2004 – 2007)
Processed Dealer vehicle financing. Monitored Lines of Credit, Over Limits, and Audits
Reports. Managed payments to and from Dealers such as loan, real estate, rebates,
reserve and flat fee statements. Obtained documentation for Uniform Commercial
Code filings and insurance policies. Collected Dealer financial statements.
 Reorganized job duties to accommodate Whole Analyst leave of absence,
rewarded in securing an internal audit with no incidents.
 Elected as Brand Energizer to promote core values by establishing actions plans in
community service, dealer relations, products and services. Achieved 100%
participation team building activities.
 Trained temp workers and participated in cross training while maintaining workflow.
Credit Investigator (1999 – 2004)
Requested credit bureau reports, verified employment, and conducted all necessary
direct credit investigations. Assisted Contract Analyst, Credit Analyst, and Managers with
clerical functions and miscellaneous requests. Handled incoming inquiries regarding
denial of credit.
 Maintained callback time at or above company goals.
 Awarded for identifying fraudulent social security numbers and educating office
personnel on required documentation.
 Assisted the collection team in gathering information and updating accounts,
resulting in 15% of assigned accounts current on payments.

2. Wendy Killebrew 314-616-6610 Page 2
Technical Skills:
 Microsoft 2007, Microsoft 2010, Word, Excel, PowerPoint, Outlook, Lync, Access
 Rumba 2000
 Lotus Notes
 Document / Wholesale Management System
 Loan Origination System
 Data Scan
 Office Machines
 Windows / Macintosh
 Electronic Documents
Professional Development through the University of Toyota:
 Annual Fair Credit Reporting Act, Ethics, Record Management, Work Harassment,
Privacy and Information.
 Theft Awareness and Protection, Credit Assessment, Dealer Wholesale and Lending
Products.
 Business Solutions, Dealer Support Programs, Analyzing Beyond the Numbers.
Community Service:
 Boys and Girls Club sponsored by Toyota.
 Volunteer serving food at a homeless shelter.
 Former Girl Scout Leader and Assistant Boy Scout Den Leader.