Henry Lendof is seeking a challenging position where he can utilize his skills in negotiation, multitasking, bilingual communication, organization, interpersonal skills, initiative, problem solving, and dependability. He has over 12 years of experience in collections and account receivables management, including roles as a collections specialist, assistant manager, and top collector, where he exceeded goals and earned bonuses. Lendof holds records for highest amounts collected and has expertise in customer service and quality assurance.

1. Henry Lendof
100 Silver Maple Ter, Sanford FL 32773 (407 738 5022) hlendof@live.com
Skills
 Expert Negotiator
 Multitasking
 Bilingual Communicator (English/Spanish)
 Organization
 Interpersonal Skills
 Initiative
 Problem Solving
 Dependability
Objective
To obtain a challenging position in which I can utilize my skills.
Education
 North Shore Community College/ Some college
 Salem High School/ High School Diploma
Experience
2015-2016
Collections Specialist, Sales Associate & Account Receivables Representative, Monument
Adjustment Bureau, Orlando FL
Responsible for the collection of credit cards, leases, auto deficiencies, delinquent taxes and
medical bills. Responsible for mediating sales between Customers & Clients. Responsible for the
quality assurance & customer satisfaction on each and every sale.
2013-2015
Assistant Manager, Delta Management Associates, Chelsea MA
Responsible for the daily collection of Government Student Loans. Work with windows based
programs such as Beyond, Accurint, Google and much more. Responsible for monitoring and

2. 2
helping with escalated calls & complaints. Top Collector on a monthly basis surpassing office
goals.
2005-2013
Collection Specialist, Cambece Law Office, Beverly MA
Responsible for the daily collection of defaulted credit cards and auto deficiencies. Worked with
windows based programs such as Stars, Accurint, 411, White pages, Google, etc. Top ten
collector on a monthly basis surpassing office goals.
Awards and Acknowledgments
 Top ten collector on monthly basis earning hefty bonuses.
 Lead collector within the office.
 Bilingual, English/Spanish.
 Hold office record for highest amount collected, $1,100,000 at Delta Management Associates.
 Over 12 years of experience in the field.
 Quality Assurance & Customer Service Expert.
 Expert communicator with a Friendly attitude.