Malia Young Shelton is seeking a mortgage underwriting position. She has over 25 years of experience in various underwriting roles, including conventional, jumbo, FHA, VA, and manual underwriting. Currently she is the Mortgage Operations Manager at Allegiance Federal Credit Union, where she oversees all aspects of mortgage operations. Previously she held underwriting roles at Wolfe Financial, Essent Guaranty, Triad Guaranty, Salem Trust Bank, and Branch Banking and Trust. She has extensive experience in underwriting, management, and operations.

1. Malia Young Shelton
2728 Red Run Court, High Point, NC 27265
24242 N Holiday Boulevard, Rodanthe, NC 27968
336-813-0090
young.malia@gmail.com
Objective  To secure a mortgage underwriting position that allows me to contribute to a dynamic
organization using my 25 years of diverse experience. Expertise includes Conventional,
Jumbo, Guideline Exception Review, Manual, FHA and VA underwriting.
Skills
 Possess excellent interpersonal, analytical, and organizational skills.
 Highly developed oral and written communication, as well as presentation skills.
 DE Underwriter.
 Conventional loan authority up to $2M.
 Ability to discern meaningful compensating factors to document loan decisions.
 Proficient in Microsoft Office Suite as well as private-label operation and reporting platforms.
 Highly motivated and able to work independently as well as in a team environment.
ALLEGACY FEDERAL CREDIT UNION, Winston-Salem, NC 2014 to present
Mortgage Operations Manager, Mortgage
Serves as a manager and leader, overseeing and directing all aspects of mortgage loan operations
for the credit union. This will be accomplished by:
 Implementing sound management practices while overseeing mortgage loan processing,
underwriting, loan documentation, post-closing fulfillment, loan servicing, secondary
market sales, asset quality controls, loan quality reporting, fee levels and available credit
levels, profitability and mortgage compliance.
 Establishing internal procedures, implementing process improvements and ensuring
compliance with all laws and regulations.
 Demonstrating enthusiastic support of corporate mission, core values and long-term
objectives.
 Performing job duties within our bylaws, regulations, Board of Directors policies,
established internal and external service standards and our work procedures.
 Training and supervising staff. Assigning, directing, coordinating and reviewing work
performed by staff.
 Meeting or exceeding established department service goals, supporting and maintaining
credit union objectives for profit, volume, quality, compliance, and member growth.
 Reviewing loan policies and procedures and recommending necessary changes.
 Developing and maintaining pipeline management mechanisms to ensure quality and
timeliness of service relative to member experience.
 Developing and reviewing monthly loan growth, loan quality, and department efficiency
reports.
 Assisting in the preparation of the annual budget and developing new loan services
when applicable for the credit union.
 Investigating and resolving matters of significance on behalf of management exercising
discretion and independent judgment in decision making.
 Managing the ongoing servicing of the loans ensuring data quality on the loan
system(s).
 Implementing process improvements to ensure service quality, service level agreement
and operational excellence.

2. Senior Mortgage Loan Underwriter
 Evaluates mortgage loan Applications in order to maximize return on investment and
minimize risk of loss.
 Act as an advisor to the loan officers & processors throughout the loan process to ensure
closing deadlines and investor guidelines are met.
 In depth knowledge of secondary market standards, relevant consumer protection laws,
federal and state regulations for mortgage lending.
 Underwrite the mortgage loan files to ensure that they comply with secondary market and
portfolio product guidelines.
 Identify contingencies that prevent loan approval.
 Experience with underwriting conforming loans (Freddie Mac or Fannie Mae) and
government loans (FHA, VA or USDA).
 Experience with automated mortgage underwriting systems.
 Ability to manually underwrite conforming loans.
 Ability to calculate an individual’s income by performing cash flow analysis on an
individual’s personal and business tax returns.
 Possess a depth understanding of the appraisal process and ensures properties are in
accordance to secondary market guidelines.
 Ability to identify mortgage fraud by recognizing non-standard documentation and lending
patterns.
 Maintain a loan scenario deck to help loan officers properly structure loans.
 Mentor less senior underwriters.
WOLFE FINANCIAL, Asheboro, North Carolina 2012 - 2014
Reverse Mortgage Division Manager (position eliminated with closure of division)
 Responsible for all aspects of the reverse mortgage operations.
o Development of marketing materials.
o Underwriting of all loans – including HUD Test Cases to secure corporate Direct
Endorsement approval on the program.
o Drawing of closing documents.
o Shipping of loan to Investor and approval of wire funding.
o Obtaining FHA insurance via the HERMIT system and FHA Connect.
o Review and approval of potential Investor partners.
Highlights:
o Representing corporation at National Reverse Mortgage Lenders Association Annual Conference
ESSENT GUARANTY, Winston-Salem, North Carolina 2010-2012
Vice President, Underwriting
 Responsible for all risk underwriting for start-up national mortgage insurance company.
o Evaluating adequate staffing in a high volume increase with on-site and remote staff
utilizing capacity modeling.
o Maintaining client response times to an average of twenty-four hours or less.
o Developing staff job requirements to support primary business line.
o Creating and implementing policies and procedures supporting risk tolerances
established at corporate level.
o Lending and exception authority of $2 million.
o Underwriting and completion of second review on loans that demonstrate
challenging circumstances or require restructuring.
o Managing current employee count of 10 with business model increase to 30 within
twenty-four months.
 Managed all aspects of contract underwriting to include:
o Recruiting contract staff, testing, interviewing, and training.
o Managing day-to-day operations in multiple locations.

3.  Member of Lender Review Committee tasked with ensuring valuable feedback to client
partners regarding quality assurance reviews.
o Maintained internal quality assurance rating of 98% or greater.
Highlights:
Supported generation of over $1 billion in NIW within twelve months.
Acknowledged as “Top Performer” in Operations for 2010.
TRIAD GUARANTY, Winston-Salem, North Carolina 1996-2010
Vice President, Loss Management
 Managed all facets of defaults, claims, and loss mitigation.
 Responsibilities for management of multiple teams located in multiple locations nationwide.
 Developed and delivered weekly reporting for Executive Management.
 Oversaw four AVP’s and an operational staff of 50-plus.
 Claims approval authority of $200,000.
Assistant Vice President, Underwriting Support Manager
 Managed team supporting all production support areas, including:
o Exception review.
o Production support for electronic interface clients.
o Evaluated higher risk transactions and high balance loans up to $1 million.
o Reviewed and prepared gap analysis on investor programs.
o Developed and maintained a web-based underwriting tool housing procedures and
guidelines for underwriting use. Eventually comprised of over 900 documents.
SALEM TRUST BANK, Winston-Salem, North Carolina 1995-1996
Loan Administrator (position eliminated with sale of bank)
 Underwrote files prior to submission to investors.
 Maintained approved appraiser files.
 Created procedures for internal work flow.
BRANCH BANKING AND TRUST, Greensboro, North Carolina 1982-1995
Regional Underwriter (location eliminated with merger)
 Supported a multi-county origination region.
 Underwrote conventional, FHA, and VA loans.
o DE approved.
o VA approved.
Various positions prior to underwriting include:
 Customer service.
 Loan servicing.
 Mortgage origination.
 Mortgage processing.
Education Bachelor of Arts in English/Communications 1982
Salem College, Winston-Salem, North Carolina
Certifications
SAFE Act compliant
DE Underwriter
Member, Mortgage Bankers Association
Member, National Reverse Mortgage Lenders Association (former)