Relationship And Communication Skill

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Relationship And Communication Skill

  1. 1. Relationship and communication skill make difference Kumarmahi
  2. 2. Mission statement <ul><li>The more skilled you are at relating with others, the greater the likelihood that you will maximize your own and others happiness and contribute less to human misery and pain. </li></ul>
  3. 3. Relationships provide us <ul><li>Love, </li></ul><ul><li>Intimacy, </li></ul><ul><li>Reassurance of worth, </li></ul><ul><li>Tangible assistance, </li></ul><ul><li>Guidance </li></ul><ul><li>Informational support and </li></ul><ul><li>Emotional support. </li></ul>
  4. 4. Relationship and communication <ul><li>You can make a significant difference in the quality of your interpersonal relationships through improved communication. </li></ul><ul><li>Communication is a learned behavior. </li></ul><ul><li>When you practice, you perfect new skills. </li></ul>
  5. 5. <ul><li>Hesitation </li></ul><ul><li>Doubt </li></ul><ul><li>Result </li></ul><ul><li>Encouragement </li></ul><ul><li>Feedback </li></ul><ul><li>Appreciation </li></ul>We feel We need
  6. 6. Difficult Situations
  7. 7. <ul><li>• Identify common communication problems </li></ul><ul><li>• Develop skills in </li></ul><ul><li>non-verbal messages </li></ul><ul><li>listening actively and empathetically </li></ul><ul><li>• Enhance your ability to handle difficult situations without being manipulated </li></ul><ul><li>Aware of interpersonal issues </li></ul><ul><li>Giving and receiving emotional support </li></ul>
  8. 8. Effective communication helps in.. <ul><li>making request </li></ul><ul><li>handling conflicts </li></ul><ul><li>expressing difficult feelings </li></ul><ul><li>giving emotional support </li></ul><ul><li>understanding different point of views </li></ul><ul><li>understanding other persons emotions and handle </li></ul>
  9. 9. What we gain <ul><li>More respect. </li></ul><ul><li>More influence. </li></ul><ul><li>More comfortable with conflict. </li></ul><ul><li>More peace of mind. </li></ul><ul><li>More satisfying closeness with others. </li></ul><ul><li>A healthier life. </li></ul>
  10. 10. Barriers and gateways to communication
  11. 11. Listening and sharing <ul><li>Tell others what you think, feel and want, </li></ul><ul><li>Ask others what they think, feel and want. </li></ul><ul><li>It is a matter of good communication, </li></ul><ul><li>communication is the solvent of all problems. </li></ul>
  12. 12. Communication barriers <ul><li>Listening </li></ul><ul><li>Resist </li></ul><ul><li>Mind reading </li></ul><ul><li>Misinterpret </li></ul><ul><li>Judge </li></ul><ul><li>Passive </li></ul><ul><li>Preoccupation </li></ul><ul><li>Sharing </li></ul><ul><li>Impulsive </li></ul><ul><li>Blame </li></ul><ul><li>Criticize </li></ul><ul><li>Revenge </li></ul><ul><li>Dominate </li></ul><ul><li>Avoid </li></ul><ul><li>Rigid </li></ul>
  13. 13. Effective communication <ul><li>Listening </li></ul><ul><li>Open </li></ul><ul><li>Attend </li></ul><ul><li>Listen </li></ul><ul><li>Empathize </li></ul><ul><li>Understand </li></ul><ul><li>Sharing </li></ul><ul><li>Acceptance </li></ul><ul><li>Respect </li></ul><ul><li>Positive </li></ul><ul><li>Supportive </li></ul><ul><li>Express </li></ul>
  14. 14. Everyone differs <ul><li>Perception </li></ul><ul><li>Self-talk </li></ul><ul><li>Visual image </li></ul><ul><li>Explanation </li></ul><ul><li>Expectation </li></ul>
  15. 15. Gender difference <ul><li>Men </li></ul><ul><li>To feel accepted. </li></ul><ul><li>To feel admired. </li></ul><ul><li>To feel appreciated. </li></ul><ul><li>To feel approved of. </li></ul><ul><li>To feel trusted . </li></ul><ul><li>Women </li></ul><ul><li>To feel validated. </li></ul><ul><li>To feel respected. </li></ul><ul><li>To feel understood. </li></ul><ul><li>To feel reassured. </li></ul><ul><li>To feel cared about. </li></ul>
  16. 16. When we turn to others.. <ul><li>We share our inner feelings only with D ear / N ear one, because they use their Ear (listen). </li></ul><ul><li>Did you notice ear denote that </li></ul><ul><li>E mpathy </li></ul><ul><li>A cceptance </li></ul><ul><li>R espect </li></ul>
  17. 17. Do you know what listening means is? <ul><li>L earn to wait before you speak </li></ul><ul><li>I nitiate someone to share their feelings </li></ul><ul><li>S ilently observe </li></ul><ul><li>T est your understanding by using paraphrase, reflect back </li></ul><ul><li>E mpathize </li></ul><ul><li>N eed your acceptance and understanding but not your premature advice </li></ul>
  18. 18. 7 STEPS TO SUCCESSFUL COMMUNICATION <ul><li>Listen more carefully and responsively </li></ul><ul><li>Explain your conversational intent and invite consent </li></ul><ul><li>Express yourself more clearly and completely </li></ul><ul><li>Translate your complaints and criticisms into specific request and explain your request </li></ul><ul><li>Ask questions more open ended and more creatively </li></ul><ul><li>Express more appreciation </li></ul><ul><li>Adopt the continuous learning approach to living </li></ul>
  19. 19. <ul><li>Do more than exist - live </li></ul><ul><li>Do more than touch – feel </li></ul><ul><li>Do more than look – observe </li></ul><ul><li>Do more than read – absorb </li></ul><ul><li>Do more than hear – listen </li></ul><ul><li>Do more than listen – understand </li></ul><ul><li>- John.H.Rhoade </li></ul>
  20. 20. <ul><li>For more resources </li></ul><ul><li>Please visit </li></ul><ul><li>http://stress-coping.blogspot.com/ </li></ul><ul><li>http://kumarmahi07.webs.com/ </li></ul>Thank you

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