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The Handshake Game ,[object Object],[object Object],[object Object]
Managing Conflict Mickaël Houri Julien Bouhlel Ferl Ngningone Udi Li-Hod
Sources of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus of Conflict ,[object Object],[object Object]
What type of conflict did you face? ,[object Object],Source of Conflict Personal Differences Informational Deficiencies Incompatible Roles Environmental Stress Issues People
Is conflict always a bad thing? ,[object Object],[object Object]
When does it become a bad thing? ,[object Object],Source of Conflict Personal Differences Informational Deficiencies Incompatible Roles Environmental Stress Issues People
The Spiral of Unmanaged Conflict Conflict Spiral Time Psychological Effect Evolution of the Issues Problem Emerges Intensity Sides Form Positions Harden Communication Stops Resources are Committed Conflict Moves Outside Team Perceptions Become Distorted Sense of Crisis Emerges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What about Kobe vs. Shaq?
[object Object],Source of Conflict Personal Differences Informational Deficiencies Incompatible Roles Environmental Stress Issues People
What about the employees at Wal-Mart?
[object Object],Source of Conflict Personal Differences Informational Deficiencies Incompatible Roles Environmental Stress Issues People
What about the following? ,[object Object]
[object Object],Source of Conflict Personal Differences Informational Deficiencies Incompatible Roles Environmental Stress Issues People
What about intercultural conflict? ,[object Object]
What about intercultural conflict? ,[object Object],[object Object]
Conflict Management Approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Uncooperative Cooperative COOPERATIVENESS Assertive Unassertive ASSERTIVENESS Forcing Collaborating Compromising Avoiding Accommodating
Choosing a Strategy Med-High Equal Low Low Avoid Low Low-High High High Collaborate Low Equal Med Med Compromise Med-High Low High Low Accommodate Med-High High Low High Force Time Constraints Relative Power Relationship Importance Issue Importance
[object Object],[object Object],[object Object]
The Five-Step method of collaboration ,[object Object],[object Object],[object Object],[object Object],[object Object]
Bibliography ,[object Object],[object Object],[object Object],[object Object],[object Object]
INTRODUCED BY ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Managing Conflict

  • 1.
  • 2. Managing Conflict Mickaël Houri Julien Bouhlel Ferl Ngningone Udi Li-Hod
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. What about Kobe vs. Shaq?
  • 10.
  • 11. What about the employees at Wal-Mart?
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Uncooperative Cooperative COOPERATIVENESS Assertive Unassertive ASSERTIVENESS Forcing Collaborating Compromising Avoiding Accommodating
  • 19. Choosing a Strategy Med-High Equal Low Low Avoid Low Low-High High High Collaborate Low Equal Med Med Compromise Med-High Low High Low Accommodate Med-High High Low High Force Time Constraints Relative Power Relationship Importance Issue Importance
  • 20.
  • 21.
  • 22.
  • 23.