Conflict is unavoidable in organizations due to differing interests and scarce resources. Sources of conflict include division of labor, interdependence of groups, and scarce resources that create winners and losers. If not managed properly, conflict can have negative consequences like some groups gaining influence at the expense of others. However, conflict also contains opportunities if handled constructively through open communication and understanding different perspectives.

1. CONFLICT
Speaker:
Tang Wei – April 12607178 L B5 3 0 5
Ren Jie 12614985
Zhang Hao – Leo 12619374
Vu Thi Nhung 12648977

2. Introduction
Conflict
government
employer employee

3. Conflict

4. Conflict between employees
Conflict
government
employer employee

5. Interpersonal conflict in office
Conflict
 Click to edit Master text styles
 Second level
 Third level
• Fourth level
– Fifth level

6. What is interpersonal conflict
Conflict
Interpersonal conflicts are
struggles which usually arise
from contrasting ethics,
values, beliefs etc. Conflicts
are characterized by defensive
climate which gradually
ignites the existing struggle
between the people.

7. What Causes Conflict Between Employees
Conflict in an Organization?
Differing Values
Opposing Interests
Personality Conflicts
Poor Communication
http://smallbusiness.chron.com/causes-conflict-between-employees-
organization-157.html

8. The Cost of interpersonal Conflict
Conflict
 Strained relationships
 Employee turnover
 Stress, frustration, and
anxiety
 Loss of productivity
 Increased client complaints

9. How to Deal With Workplace Conflict
Conflict Scientifically
Step1: Identify the causes of the
workplace conflict.
Step2: Implement a policy of
zero-tolerance.
Step3: Communication and
work with them
Step4: Emphasize the
process, rather than the
outcome

10. Conflict between employee & employer
Conflict
government
employer employee

11. Employee & Employer
Conflict
Causes
 Cannot Meet Basic Needs
The compensation paid to the worker is not
sufficient to meet what are considered basic needs
 Harassment
One or more employees are victims of harassment
 Unequal Employment Opportunity
Losing equity theory in an organization will lead to

12. Case: Foxconn
Conflict

13. Issues
Conflict
 From January 2010 to May 2010, 13 people jumped to their deaths
that are from 18-24 years
 On January 7th, 2011, another fatal fall happened
 Work 10 hours a day and 100 hours of overtime per month in a
depressive workplace
 Work six days a week with one day off
 Earn 2000 Yuan($295) one month
 Pay 100,000 Yuan compensation to the family of anyone dying on
site
 Conflict continues in Chengdu plant

14. Different Goals in Workplace
Conflict
Employer's Interests
 Efficiency
 Effectiveness
 Profitability
Employee’s Interests
 Fairness
 Respect
 Equality

15. Resolution
Conflict
 Improve employers’ social responsibility and employees’
mental health
 Get each side to identify the goals and motivation of the
other
 Open the door for negotiations
 Discuss in a calm and rational manner to find a solution that
satisfies the majority of requirements for both sides
 Use the third party properly, e.g. government, news media,
social warfare organization

16. Conflict between employers
Conflict
government
employer employee

17. Characteristic
Conflict
 The characteristic of conflict between
employers, including:
 The characteristics of conflict as between employees,
such as personal differences, environmental stress and
so on
 The proper points in here are that the source of conflict
between managers do not only come from individual
reasons, but also base on the group decisions and
demands

18. Article: Why avoiding office conflict is not
Conflict an option

19. Sources of conflict
Conflict
Division of labor
Organizations function by assigning different tasks to different individuals
and groups. Not everyone can do everything. Though they operate under
the same organizational umbrella, these groups inevitably develop their own
points of view, goals, and priorities.
Interdependence
Every group depends on other groups in the organization to do its work. No
group can function or succeed on its own.
Scarce resources
No organization can do everything that those in it would like to do. Choices
must be made. When resources like money, people, space, time, and
attention are divvied up, there will always be winners and losers. Obviously,
every group wants to win.

20. Consequences
Conflict
 The side with influence:
 To get what they want
 Take more and more power in organization
 Corruption
 The side without influence:
 To lose what they want
 Take less and less power in organization
 Corruption

21. Solution
Conflict
My opinion: Opinion of article:
to find the chance to create ongoing
to try to cooperate relationships for
with others, based mutual advantage
on understanding
Influence

22. Conflict in the relationship of the
Conflict government to employee and employer
Government
Employer Employee

23. The role of government
Conflict
 The state can influence the nature, quality and direction
of industrial relations directly or indirectly.
 Government is both “master and servant or referee”.
Master by virtue of its legislative and control functions
and servant as it has to look after the other party’s
needs by creating structures and systems to
institutionalize conflict and cooperation and to facilitate
conduct of primary relationships

24. The article
Conflict
The road from soldier back to child
Demobilization and rehabilitation are only the first
steps
About a third of the world's child soldiers are in Africa.
According to a report by the Coalition to Stop the Use
of Child Soldiers, a non-governmental alliance that
includes Amnesty International and Human Rights
Watch, an estimated 300,000 child soldiers, some as
young as seven, are actively fighting in 41 countries,
with about 120,000 of them in Africa. Another 500,000
children worldwide may be in paramilitary
organizations. For those who recruit them, "children
are cheap, expendable and easier to condition into
fearless killing and unthinking obedience," the report
comments.
Photo: ©UNICEF / Giacomo Pirozzi
http://www.un.org/ecosocdev/geninfo/afrec/vol15no3/153chil2.htm

25. Analysis
Conflict
http://teacher.scholastic.com/scholasticnews/indepth/upfront/features/index.asp?article=

26. Analysis
Conflict
More than 500,000 children under-18 have been
recruited into state and non-state armed groups
in over 85 countries worldwide.
Children make for cheap and obedient fighters,
and are easier - because of their youth and
inexperience - to mould into effective and
expendable combatants.

27. CHILDREN INVOLVED IN MERCENARY
Conflict MARKET
http://www.aft.org/newspubs/periodicals/ae/winter0506/singer.cfm

28. Conflict

29. CAUSE
Conflict
Politic
 The continent’s conflicts no end
 The unstable government
Economic
 The high level of poverty
Society
 The high rate of violence, disorder, orphan,
disease, famine ..
 Lack of education system

30. CONSEQUENCE
Conflict
THE EFFECTS ON CHILRREN
 Suffer the ill treatment and sexual exploitation
 Witness or commit atrocities
 Have psycho-social disturbances
SOCIETY PAYS A HIGH PRICE
 Reduce societies' human and economic development
 Danger of future cycles of conflict and damaging the chances of
peaceful, stable democracy that are demonstrably linked to human
and social well-being.

31. RESOLUTION
Conflict
 The UN-Security Council must ensure that the optional protocol is
fully implemented by governments.
 Those who recruit children must be prosecuted by the International
Court.
 Governments must promote dialogue between the conflict parties.
 Peace agreements must include measures for the release and
rehabilitation of child soldiers.
 Appropriate support must be provided for the children affected, in
order to reduce their suffering and to promote their integration into
society.
 There must be an immediate demobilization of all child soldiers.
 More money must be provided within the framework of development
co-operation for the integration of former child solders into society.

32. Conflict

33. CONCLUSION
Conflict
Conflict is unavoidable
Conflict contain itself both advantages and
disadvantages
The key point is to manage the conflict which
must base on interest not position

34. References
Conflict
 Demand Media Natalie Grace. (n.d.). What Causes Conflict Between
Employees in an Organization? Retrieved 11 29, 2011, from chron.com:
http://smallbusiness.chron.com/causes-conflict-between-employees-organization-15
 IANS. (2008, 08 20). Seniors more prone to interpersonal conflicts. Retrieved 11
29, 2011, from Thaindian News:
http://www.thaindian.com/newsportal/world-news/seniors-more-prone-to-interpersona
 Sandilands, T. (n.d.). How to Deal With Workplace Conflict Scientifically.
Retrieved 11 29, 2011, from chron.com:
http://smallbusiness.chron.com/deal-workplace-conflict-scientifically-21664.html

35. References
Conflict
 Clifford, C. (2011, May 5). Foreign Policy Association . Retrieved 11 24, 2011,
from Child Soldiers Continue to be Recruted in Central African Republic:
http://foreignpolicyblogs.com/2011/05/05/child-soldiers-continue-to-be-recruted-in-ce
 Government armed forces . (n.d.). Retrieved 11 19, 2011, from Child Soldier
International : http://www.child-soldiers.org/childsoldiers/child-soldiers
 The road from soldier back to child. (2001, October ). Retrieved 11 21, 2011,
from Africa Recovery :
http://www.un.org/ecosocdev/geninfo/afrec/vol15no3/153chil2.htm
 Victim and Perpetrator in one. (n.d.). Retrieved 11 25, 2011, from Kindernothilfe:
http://en.kindernothilfe.org/Rubrik/Topics/Child+Soldiers/Facts+and+figures.html

36. References
Conflict
 http://www.ehow.com/info_8089041_workplace-conflicts-between-employer-employe
 http://news.softpedia.com/news/Foxconn-Suicides-Resume-Conflict-Erupts-at-Cheng
 http://www.bbc.co.uk/news/10182824
 CNN Money. (2011, 7 14). Why avoiding office conflict is not an option.
Retrieved 11 15, 2011, from cnn.com:
http://management.fortune.cnn.com/2011/07/14/why-avoiding-office-conflict-is-not-an