1. EEPANKAR MUKHERJEE
Medical Billing Executive
Career Outline
A highly determined and diligent professional having extensive experience in the multi-faceted
domains of Back Office Administration, Operation Management, Client/Customer Relationship
management,Business Development, Process Management, etc; having strong administration,
management and maintenance skills is looking forward to excel in a reputed organization witha
competing position in the telecommunication sector to efficiently deliver the expertise and
competencies for the continued growth and viability of the organization and thereby building own
professional career
Career Overview
A competitive & result oriented engineer with exceptional knowledge of having qualitative experience
and expertise of over 7 years diverse industrial domains. Strong exposure in Medical Billing, Back
Office Administrations, Operation Management, Process Management, Inquiry Solution, Client
Relationship Management, Team Management etc. Currently associated with SUN KNOWLEDGE
Corporation as Medical Billing Executive (KPO)
 Sound knowledge of Company Products and Services, Immense experience in providing
excellent Customer Services, providing and guiding clients through relevant information,
resolve all Customer Issues, Maintaining Reports & Documentation work, etc.
 Having Bachelor of Arts and Software Diploma in Information Technology; Ability to work in a
team of dedicated professionals for achieving the deadlines for the execution of work
 Strong communication/ Organizational/ Management/ Root cause analysis/ Problem solving
skills expertise at building positive relationships with Senior Officials and employees
Career Record
SUN KNOWLEDGE
Designation: Medical Billing Executive
Duration: 15th May 2015 to Till Date
Area of Work: Medical Healthcare (DME) Process
Key Deliverables
 Responsibility of Medical Healthcare(DME) process
 Order entry
 Eligibility check and Pre-Authorization
 Follow-up with Provider/insurance
 Process of delivery equipment
 Claim submission/Resubmission
 Payment positing
 AR closure
D

2. CONCENTRIX Corporation
Designation: Senior L2 Practitioner CRM Operations (BPO Back Office)
Duration: 30th January 2014 to Till Date
Area of Work: Telecommunication Process
Key Deliverables
 Establishing regular interaction and coordinating with Team Members, thus ensuring quality
work and high productivity by Conducting briefing and refresher
 Involved in the Process training of new recruits
 Liable for Work Allocation to Team in accordance to their capability
 Updating and sending performance reports to the team members
 Managing Customer Queries regarding the Products & Services and Timely Resolving
 Handling Escalation works regarding the Services
 Handling Client Queries and Escalation works
 Ensure proper productivity and quality is provided as per client and process requirement
 Updating and sending performance reports
 Application: Seibel/ BSCS
IBM DAKSH INDIA
Designation: Senior L2 Back Office Executive (BPO/KPO)
Duration: 8th January 2010 to 29th January 2014
Area of Work: DU Telecom Process
HIGHLIGHT
Have been promoted as L2 Back Office Executive within 7 month of joining the organization as
Customer Care Executive.
Key Deliverables
 Involved in the Process training of new recruits
 Updating and sending performance reports to the team members
 Handling Client Queries and Escalation Works
 Managing Work Allocations to Team in accordance to their capability
 Responsible to take all the SUP calls escalated from the agents & clients
 Managing customer queries regardingthe products & servicesand timely resolving
 Ensure proper productivity and quality is provided as per client and process requirement
 Application: Seibel/ BSCS
FIRSTSOURCE
Designation: Customer Service Associate (BPO/KPO)
Duration: 4th August 2008 to 3rd September 2009
Area of Work: VODAFONETelecom Process
Key Deliverables
 Ensure customer queriesare resolved as per process guidelines
 Handling client queriesand escalations related to different products and process
 Ensure proper productivity and quality is provided as per client and process requirement

3. Academics
Bachelor of Arts
Kolhan University, 2012
Advance Software Diploma in Information Technology
CMC Limited, Kolkata, 2003
Higher Secondary
S.S.College (Bihar Intermediate Education Council), 1997
Secondary Education
Kendriya Vidyalaya (Central Board of secondaryEducation), 1995
SAP (CRM)
Institute: Infocus, kolkata, 2014
Extra-Mural Affair
 Active Participation in Pulse Polio Programs at local areas
 Active participation in Blood Donation camp in local areas
 Achieved “Customer Satisfaction Award” in Firstsource- 2009 on Best Quality performance
 Achieved “Star Achiever Award” in IBM Daksh – 2011 on Best Performance
Hobbies
 Playing Table Tennis
 Photography
Personal Potential
 Self motivated, focused and dedicated professional
 Having strong problem solving and interpersonal skills
 Excellent ability to make innovative ideas
 Ability at grasping new technical concepts quickly & utilizing it in a productive manner
Personal Dossier
Date of Birth : 12th September, 1980
Linguistics : English, Bengali & Hindi
Nationality : Indian
Father’s Name : Shri. Ram Chandra Mukherjee
Address (P) : 115, Vivekanda sarani, Near Ananda Marg School, PIN- 700152, Kolkata
Address (C) : 115, Vivekanda sarani, Near Ananda Marg School, PIN- 700152, Kolkata
Email ID : deepankarmukherjee60@gmail.com
Phone : +91- 9830122980

4. I do hereby declare that the details provided by me in this resume are correct and I have knowingly
not omitted/ misrepresented any information. I am aware that the company can use this data for
verification purposes and any material inconsistency identified between the details shared above
versus actual information would have a bearing on my employment, based upon company policies.
DEEPANKAR MUKHERJEE