1. Ajit Patil
E-Mail: ajitmpatil82@gmail.com Contact: 09986544404
Assignments in Process Management/ Operations Management/ Customer Relationship
Management/ Team Management with an organization of repute in B.P.O industry
PROFESSIONAL OVERVIEW
 A result oriented professional offering nearly 10 years of comprehensive experience in Process
Management, Transitions, Operations Management and Team Management.
 Presently working with SLK Global Solutions Pvt. Ltd. Bangalore as an Assistant
Manager.
 Deft in handling overall functioning of processes & implementing processes in line with the
guidelines.
 Proficient in managing & motivating teams for running operations & extensive experience of
developing procedures, service standards & operational policies for business excellence.
 Possess excellent interpersonal, communication & organizational skills with proven abilities in team
management, customer relationship management & effective crisis management.
Areas of Strength
 Onsite Remote Transition
 Successfully completed Transition with multiple processes with achieving the SLA’s as
per the agreed standards.
 Process moved from Transition to operation within short period of time with finalizing
the SLA’s.
 People Management
 Understanding the Employee requirement and concerns, resolve the concerns by
one to one Discussion and Suggestions.
 Motivating the team with Fun Activates.
 Monthly performance review and guiding to achieve the set targets.
 Clients Satisfaction
 Understanding the clients required and delivering the Productivity, production with
Quality.
 Turning out the Volume within the Client TAT SLA.
 Supporting the Clients by handling the Spike in volume and regular updates on the
process.
EMPLOYMENT RECORD
Since January 2009; with SLK Global Solutions Pvt. Ltd. Bangalore as an Assistant Manager
Accountabilities:
* Successfully completed multiple transitions for Mortgage & Title.
* Achieve the Goal set on Revenue & Realization
* Ensuring Quality standards are achieved with all the processes.

2. * Understanding the requirements of the client and setting the quality, Productivity and
TAT standards.
* Ensuring the agreed service level and team’s SLA are meet on a daily basis.
* Compiling and tracking performance of team with individual levels.
March 2008 to January 2009; ISG Nova soft Technologies Pvt Ltd, Bangalore as an
Underwriter Specialist
Accountabilities:
 Closing FHA, VA, and Conventional warehousing loans.
 Contact Lenders to provide the missing loan documents.
 Contact Borrower's employer to Re-Verify the Employment history.
 Reviewing the Borrower's signed closing documents and issuing the funding number to
Title companies.
 Trainer new joiners.
May 15 2006 to December 2007; with IGATE Global Solutions Pvt. Ltd, Bangalore as an Senior
Process Associate (Underwriter).
Accountabilities:
 Reviewing borrower documents (Paystub,W2’s,1040,business license, Certified Public
Accountant letter, Bank statements, Pension statement, Divorce decree, Child support
documents, Mortgage statements, Escrow documents).
 Reviewing Vendor Documents (Credit Report, Title, Appraisals, Flood report).
 Played a Major Role in Loan Underwriting.
 Performing QC for team members & passing on feedback to Team Lead and Training
Faculty.
 Notable Accomplishments:
* Successfully cut down the training time for the Closing, Processing, Inputting & GFE
Review team this has saved the company’s revenue and Clients satisfaction with
initiating the team to live production much before the scheduled time.
* Three Times Received Rewards for recognition with Igate Global Solutions.
* Appreciated by ISGN for having 30 % Man hours reduced by evaluating Non value
added steps.
TRAININGS ATTENDED
 Management Training: Successfully completed on People management training.
 Training Skills: Trained by consultancy on Training skills
 Six Sigma: Successfully trained and certified on Yellow Belt.
IT SKILLS
Well versed with MS Word, Excel and Internet Applications.
PERSONAL DOSSIER

3. Date of Birth : 01st
June 1982
Present Address : #302/9, Divya LandMark Appt, M.S Ramaiah Rd, Yeshwanthpur,
Bangalore - 560022
Father’s Name : Mahabaleshwar Patil
Marital Status : Married