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S.PREMNATH
Mobile: +91 9880256012 ~ E-mail: premnath1116@gmail.com/prem_33s@yahoo.co.in
Seeking middle level assignments in Operations Management ~ Process Management
PROFESSIONAL SYNOPSIS
 A competent professional with over 10+ years of experience in Finance, and Operations
Management largely in the ITES industry (Fund Management).
 Currently working with Fidelity Investments, Bangalore as Associate Manager
 Experience in handling overall functioning of processes & implementing processe s in line with the
pre-set guidelines / business goals / SLA.
 Proven ability in ensuring seamless service delivery by managing and directing diverse teams
consisting of highly critical, time-sensitive, financial sub-processes involving Outgoing money,
reconciliation & system changes.
 Proficient in leading teams for running successful process operations & developing procedures,
service standards for business excellence.
 Possess excellent interpersonal, communication & organizational skills with proven abilities in team
management, team motivation, customer relationship management & effective crisis management.
AREAS OF EXPERTISE
 Managing Business Operations, Service Delivery and handling financial processes; ensuring
continuous engagement with on-shore partners.
 Monitoring processes, identifying and implementing improvement areas, mapping business
requirements with pre-set guidelines; setting up goals, SOP & SLA, setting and maintaining Quality
process.
 Preparing effective business continuity plan and recovery strategy; ensuring adherence to process
controls, statutory requirements, risk & compliance policies and procedures.
 Organising risk assessment, process reviews, control reviews/audits, post migration reviews, dip
stick checks, etc.
 Heading team functions viz. manpower planning, performance appraisal, training, etc.
 Understanding development needs by conducting Training Need Analysis, GAP Analysis & Base -lining;
managing transition training of processes for the team and ensuring effective knowledg e transfer.
 Administering performance management process by defining clear objectives, roles & responsibilities,
conducting regular performance review, and giving feedback with a focus on people development.
 Goal oriented with excellent people management skills and an ability to manage change with ease;
success at motivating staff through clear communication and outstanding organizational skills
ACADEMIC CREDENTIALS & Other Key Information
 PGDBA (2003-2005) Specialization in Finance. [SYMBIOSIS]
 BBM (2000-2001) Specialization in Finance. [RBANM’S]
Other Key Information:
Visa : B1/B2 – US

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CAREER CONTOUR
Fidelity Investments, Bangalore as Associate Manager (Quality control team), since July 2012
to till date.
Domain: Defined Contributions (401k), US Retirement Plan Industry.
Fidelity Investments is one of the world’s largest providers of financial services. Fidelity offers
investment management, retirement planning, brokerage, and human resources and benefits
outsourcing services to over 20 million individuals and institutions as well as through 5,000 financial
intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider
of workplace retirement savings plans, the largest mutual fund supermarket, a leading online brokerage
firm and one of the largest providers of custody and clearing services to financial professionals .
Responsibility:
 Leadership & Management of 15 team members.
 Process Management – Maintaining Daily BAU of a highly critical, time sensitive, financial process
involving disbursement of money from retirement plans (DC/401k),correction process(Customer
Research & Resolution) as per client and participant requirement and setting up the right
communication to participant as part of Communication operation process.
 Reporting – Daily Score Card, Daily Productivity Report, Monthly Ranking Report, Error Analysis, etc.
 Interaction with onshore clients.
 Conducting daily team huddle and weekly team meeting with process updates, error discussion,
challenges and knowledge sharing sessions with active participation from the team members.
 Overseeing activities like People Engagement, Rewards & Recognition, Retention Strategies, Fun -at-
Work, etc.; formulating need based training modules for developing multi-skilled work force.
 As part of Quality Control maintained a high standard for the customer.
 Request are address as per SOX and SSAE16 controls
Significant Accomplishments:
 Conducted the Innovation campaign.
 Reduction of stretch Hrs by means of company standards
 Migration of new process
 Created succession planning for a well tenured associates and alien their performance as per
Quality standards
 Conduction RCA on a monthly basis and delivering the root cause to the senior management for
the betterment of process
 Being SPOC for few initiatives like Eureka, Employee development plan & DC learning catalyst.
 Effectively supported and created Quality root cause analysis for Fidelity India driven project in
the year 2015
JP Morgan, Bangalore as Team Lead (Quality control team) since Mar’07 to July 2012
Domain: Defined Contributions (401k), US Retirement Plan Industry.
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries. It is
a leader in asset management, investment banking, private banking, treasury and securities services,
and commercial banking. J.P. Morgan asset management is a leading asset manager for institutions,
individuals and financial intermediaries worldwide providing strategies that span the full spectrum of
asset classes including equity, fixed income, cash liquidity, currency, real estate, infrastructure, hedge
funds and private equity.
J.P Morgan Retirement Plan Services provides fully bundled Defined Contribution and Defined Benefit
services and is the United State’s seventh-largest Defined Contribution record keeper.
Responsibility:
 Leadership & Management of 19 team members.
 Process Management – Maintaining Daily BAU of a highly critical, time sensitive, financial process
involving disbursement of money from retirement plans (DC/401k).

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 Ensuring Completion of all tasks within TAT.
 Reporting – Daily Score Card, Daily Productivity Report, Monthly Ranking Report, Error Analysis, etc.
 Interaction with onshore clients.
 Conducting daily team huddle and weekly team meeting with process updates, error discussion,
challenges and knowledge sharing sessions with active participation from the team members.
 Overseeing activities like People Engagement, Rewards & Recognition, Retention Strategies, Fun -at-
Work, etc.; formulating need based training modules for developing multi-skilled work force.
 Training and mentoring new hires.
Significant Accomplishments:
 As a pilot batch member, actively contributed in establishing and stabilizing the RPS process in
Bangalore.
 Maintained smooth daily BAU for the process.
 Maintained a highly motivated and goal focused team.
 Regular 1on1 with the team to discuss goals, achievements, strengths, opportunities and conducting
performance reviews.
 Implemented ‘Assigned Responsibility’ in the team with focus on mentoring and improving skills of
team members.
 Decreased stretch hours from a daily average of 90 minutes to 30 minutes.
 Successfully coordinated transition to a new work platform (upgraded application) and ensured
smooth workflow during the transition period.
 Introduced ‘Training Need Sheet’ with a focus on cross training and improving soft skills of the team.
 Set-up a separate Quality control with the team of 19 members and maintaining the related reports
and smooth BAU.
 Developed LEAP and FMEA project for the team
 Migrated new process/task types
 Created standard error listing- categorizing the errors and analysing for reduction.
 Brought in the dispute mechanism to stream line the errors- internal and external errors
 Played a major role in improving the onshore-offshore partnership through quarterly Telepresence
meeting and creating team picture album.
HSBC [Electronic Data Processing India Pvt. Ltd.] as Process Associate (Mortgages semi voice
team) since June 2005 to Feb 2007
Responsibility:
 Preparing monthly reports,
 Viewing pipeline reports,
 Error tracking of Team members,
 Analyse and prioritize transaction queue for efficient process flow;
 Perform Quality check on transactions processed by peers to ensure optimum business practices (QC
Role),
 Devise and measure quality checks for new joiners’ in process for auditing purpose,
 Training for the new joiners in the team is handled by me. Rolling out training plan and ensuring that
all the mandatory courses and other necessary formalities are completed.
Significant Accomplishments:
 Star performer for Quality and for productivity,
 HDPI super star.
VAITHISVARAN & CO [Associates for CITIBANK] as process associate (Personal Loan team )
since April 2004 to June 2005
Responsibility:
 Personal loan processing,

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 Centre-point-verification (CPV) co-ordination,
 Checking customers credit liability status (CLS),
 Preparing CPV, CLS & Reject MIS,
 Sending updated reports on daily basis,
 Query resolution for customers and for new joiners.
R.ASHOK KUMAR & ASSOCIATES (C.A Firm) as Audit Assistance since Nov 2001 to Dec 2003
Responsibility:
 Auditing for different company
 Checking books for account’s
 Filing returns for clients
TRAININGS ATTENDED
 LEAN Workshop conducted by J.P. Morgan IT team
 Project Leadership Skills conducted by J.P. Morgan ITA.
 Train the Trainer conducted by J.P. Morgan ITA.
 Goal Setting & Time Management conducted by J.P. Morgan Management team
 IMPACT 201 Leadership Program
ACADEMIC PROJECT
 Inventory Management (H.A.L)
 An over view of various industries like B.E.M.L., H.M.T., K.R.L. & Jaskey Export
PERSONAL DETAILS
Contact Address : # 47/2 19th
“A” cross Lakshmipuram C.M.H road Ulsoor Bangalore-560008
Date of Birth : 11/11/1979
Preferred Location : Bangalore
Nationality : Indian
Marital status : Married
Languages Know : English, Hindi, Kannada and Tamil
DECLARATION
I hereby declare that all the information provided by me in this application is factual and correct to the
best of my knowledge and belief.
Date:

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Place: Bangalore. (S.PREMNATH)