1. Nadine Tracy
6312 Levi Rd. Hixson, TN 37415
Tel: 423-883-1725 Email: NadineTracy@gmail.com
EDUCATION
Lee University | Cleveland, Tennessee Graduated: May 2014
Bachelor of Arts in Psychology
Minor: Religion
Case Manager | Johnson Mental Health Center/VolunteerBehavioral Health Center January – November 2015
* Works with lower income class who have been diagnosed with a typeof mental illness from DSM-V
* Provide resources within the community for individuals who wish to be on case management
* Gave referrals for clients to gain access from other services such as therapy, housing, finances, etc.
* Strategically went through a Strengths Assessment to evaluate strengths and weaknesses
* Develop a Service Plan to monitor/follow up for the following six months based off Strengths Assessment
* Became a support for clients in times of crisis, and communicated to appropriate sources for more
guidance as needed
Manager of VisitorServices | Chattanooga Zoo June – December2014
 Analyzeand interpret trends to facilitate planning and profitability for zoo gift shop
 Develop relations with sales representatives to improve inventory and sales goals
 Produce a daily collection report and deposit sales, admissions, and miscellaneous zoo income
 Model“customer comes first attitude”to consistently deliver exceptional and friendly customer service to zoo
visitors
 Schedule and delegate productivity of gift shop and carousel team’s daily responsibilities
 Attend weekly leadership meeting with aspirations of increased efficiency of qualitative output
 Educate staff on advanced customer service techniques to positively promote thenon-profit organization
Sales Associate May 2012-June 2014
 Communicate through various operandi with the public to provide services needed
 Utilize register for ticket sales, memberships, and donations
 Arrange inventory to create a pleasing aesthetic for visitors and promotesales
 Implement customer service techniques in a refreshing ways to gain interest from visitors
 Work closely with rehabilitators and animal care staff to educate the community
Client Service Professional | H&R Block Seasonal: January-April 2010-2014
 Responsible for welcoming customers and maintaining a pleasant and professional atmosphereand attitude
 Provide information to customers especially concerning the company and its products and policies
 Adhere to proper file management while maintaining complete confidentiality of all client information
 Interact with customers in person and via telephone for scheduling appointments and customer experiences
Camp Counselor | Camp Vesper Point May 2011 - August 2011
 Engaged children ages 3rd – 10th grade in programs and activities to get them involved
 Serve as a role model for campers by displaying cleanliness, punctuality, sportsmanship, and table manners.
 Participation of weekly counseling groups for a myriad of ages throughout the summer

2.  Develop cabin activity plans with participants as well as ensuring camper yield with chore delegation
 Help each camper achieve the developmental objectives established by thecamp
 Given the opportunity oneweek to be a part of leadership in the receptionist area of camp
SKILLS
Strong listener; quick learner; adaptable; empathetic; respectful; creative; thoughtful; conflict resolver
Proficient in office systems software, excellent typingskills, organization
Fluency with technology and programs (i.e. iPad, Square, Point of Sale system, Appointment Manager, Care Logic,
Qualifacts, etc.)