1. RAEANE VERALRUD, LMSW, BSW
44014 NORTH 49TH
DRIVE PHOENIX, AZ 85087
(701) 730-6328 • rveralrud@gmail.com
MANAGER / DIRECTOR, CASE MANAGER / MEDICAL SOCIAL WORKER
Licensed Master Social Work, University of North Dakota, Grand Forks, ND, 2013
Bachelor of Science Degree in Social Work (BSW), University of North Dakota, Grand Forks, 1990
State of Arizona LMSW and Fingerprint Level 1 Clearance
QUALIFICATION SUMMARY
• 25+ Years of combined experiences in Management, Medical Social Worker/Case Management, Social
Services and Marketing.
• Highly experienced in program development, coordination and presentations.
• Expertise in performing intakes, assessing bio-psychosocial needs and providing crisis intervention.
• Complete understanding of community programs, protocols for referrals, insurance and financial
resources and legal and ethical issues.
PROFESSIONAL EXPERIENCE
FREEDOM RESOURCE CENTER, Fargo, ND June 2011 to May 2015
Nursing Facility Transition Coordinator
Ranked as top Transition Coordinator within the state of North Dakota.
• Provided administrative support to assist Medicaid eligible recipients to transition into the community.
• Developed and implemented Individual Living Plans and coordinated service provider teams.
• Collaborated with individuals, and multidisciplinary teams regarding physical disabilities, mental illness,
and chemical dependency issues.
• Coordinated and networked with multiple agencies from courts to discharge planners, county social
services, substance abuse and psychiatric services to promote community integration.
ESSENTIA HEALTH – ST. MARY’S /OAK CROSSING, Detroit Lakes, MN August 2009 to March 2011
Manager of Social Services and Spiritual Care
• Conducted and administered fiscal operations, planned budgets, authorized expenditures and coordinated
financial reporting.
• Provided direct service, completed bio-psychosocial assessments, evaluated patient and family care
ensuring optimum patients’ health status and well-being.
• Collaborated and implemented discharge planning for a patient’s safe transition within the clinic, acute
care, emergency center, transitional care, assisted living and long term care areas of the organization.
• Supervised and educated staff, as well as provided education programming to healthcare personnel.
GOLDEN LIVING COMMUNITY, Moorhead, MN April 2004 to August 2009
Director of Sales and Marketing, 05/2007 to 08/2009
• Integrated both marketing and sales initiatives and increased and maintained facility / campus census.
• Established relationships with community agencies and organizations to build meaningful partnerships.
• Developed and educated staff members on marketing and customer service processes.
• Worked with administration and senior staff leaders to ensure appropriate case mix and census was
maintained.
Director of Social Services, 04/2004 to 05/2007
• Provided comprehensive leadership at senior living community in meeting census goals in accordance
with the community’s budget.
• Familiarized residents, family and significant others to long term care, Medicare, Medicaid payment
resources, rehabilitation, assisted living options, home health and hospice service.
• Provided crisis management, behavioral modification, vulnerable adult and end of life training.

2. • Oversaw Sales and Marketing process and directly responsible for the financial management, annual
budget and regulatory compliance of the community.
Raeane Veralrud Page 2
SANFORD HEALTH, Fargo, ND April 1995 to March 2004
Quality Management / Patient Advocate, 11/2001 to 03/2004
• Effectively managed complaint resolution for healthcare customers, increased customer satisfaction and
loyalty, and developed quality improvement initiatives based on complaint statistics.
• Completed quality assurance review of HIPPA regulations, identified potential litigation risks and
collaborated with Chief Medical Director and Risk Management to identify cases with litigation potential.
• Counseled and educated healthcare employees on conflict resolution protocol and de-escalation
techniques.
• Advocated on behalf of patients and families in compliance with company’s ethical standards of practice.
Case Manager / Medical Social Worker, 04/1995 to 11/2001
• Provided crisis intervention, support and information to patients and their families to maximize bio-
psychosocial functioning and adjustment to acute and chronic medical diagnosis.
• Developed treatment and bio-psychosocial goals for initial plan of care, and updated the plan of care for
stable and unstable patients.
• Assisted with applications process for financial services, indigent drug programs, housing, medical
supplies and equipment needs.
• Collaborated with interdisciplinary healthcare team to develop, manage and communicate patient’s needs
and discharge plans.
AFFILIATIONS
• North Dakota Board of Social Work, 2005-2015
• North Dakota Long Term Care Association, 2010-2015
• Minnesota Nursing Home Social Workers Association, 2004-2011
VOLUNTEER
• American Disability Association
• Mental Health Association of North Dakota
• Special Olympics