Shelby Moirano is a recent graduate of North Carolina State University with a Bachelor of Arts in Anthropology and a 3.7 GPA. She received her Associate of Arts degree from Wake Technical Community College with a 3.67 GPA. Moirano has experience facilitating the creation of a nonprofit fund and certifying as a facilitator for a family skills program. She also has experience as a server at two restaurants and completing an ethnography on customer service at a local business. Moirano is proficient in communication, computers, and multitasking efficiently.

1. Shelby Moirano
(919) 455-7168 | snmoiran@ncsu.edu
North Carolina State University
Bachelor of Arts in Anthropology
Anticipated graduation in December 2015
GPA: 3.7
Dean’s List
Member of the Honor Society &
National Society of Collegiate Scholars
Wake Technical Community College
Associate of Arts Degree - received in May 2013
GPA: 3.67
Dean’s List
Recent North Carolina StateUniversity graduate with proficientcommunication and computer skills. Assistingin thecreation of a
nonprofit fund while working full time has given me the experience to organize, adapt, and multitask efficiently. Detail oriented
individual thatexcels by working as partof a team and using analytical skillsto solve problems and provide exceptional customer
service.
EXPERIENCE:
Facilitate Creation of a Non-profit Fund May 2015-Present
- Currently working directly with the COO of Insight Human Services (formerly Partnership for a Drug-Free NC) to create a unique
fund.
-Donations received will go towards financial support for those who struggle with the disease of addiction and mental health
issues in the Raleigh area.
-In the process of creating a Facebook Page with the VP of Communications so those who have benefited from the fund may reach
out to the family for further support.
Certified Facilitator for Strengthening Families Program (Military Family Adaptation) January 2016
-Received certification in Jacksonville North Carolina through RTI International and Iowa State University trainers.
- The purpose of the study is to adapt, implement and evaluate a nationally-recognized family skills-building curriculum.
Server at Driftwood Southern Kitchen September 2014-Present
-Prioritize tasks based on necessity to ensure prompt and satisfying service.
-Further developed communication and teamwork skills to keep restaurant operations running smoothly.
-Assimilated information concerning new products and menu items quickly in order to competently sell the products.
Shift Manager/Server – Lafayette Village Grill June 2012-September 2014
-Worked as part of a team to create a cohesive work space.
-Displayed effective communication skills with guests and staff.
-Exhibited quick thinking and problem solving.
-Handled till transactions and dealt with vendors.
Composed a Mini-ethnography on a Local Raleigh Restaurant November-September 2014
-Completed a two month in-depth study of a local business to evaluate the importance of customer service in the restaurant
industry.
-Used proper ethnographic method to ensure the authenticity of the findings.
-Identified and analyzed specific elements of customer expectations.
-Developed an improvement plan for overall service and staff to increase customer retention and satisfaction.
-Presented my findings to the restaurant owner and general manager.
Expedition Yucatan—Studied abroad in Yucatan, Mexico June-July 2013
-Study abroad program affiliated with the University of Northern Colorado
-Involved as a summer camp program organizer in the Mexican village of Yunku with a group of 25 children.
-Collaborated with fellow students to create and implement an English and Maya lesson plan in Spanish.
-Constructed a portfolio of my experience illustrating the data I collected in my field work.
Customer Service Representative—Food Lion April 2009-August 2012
-Constant communication with the general public.
-Resolved customer complaints and issues tactfully.
-Maintained current knowledge of office procedures and policies relating to cash reports, deposits, and self-checkout devices.
-Directly assisted customer service manager.