1. Valerie H. Macelis
256 North Georges Hill Road
Southbury, CT 06488
(203) 994-0028
valerie.macelis@gmail.com
URL: https://www.linkedin.com/pub/valerie-macelis/81/a90/75a
Professional Summary
Adaptable, positive, forward-thinking Training & Quality Analyst with over three years of corporate training
experience and fourteen years of organizational employment. Undertaking of complex assignments and
projects, meets tight deadlines, and delivering superior performance. Extensive experience in training program
management and analysis, curriculum design and course development in healthcare, finance, and continuing
education.
Areas of Expertise
• Curriculum Development
• Policy & Procedure
• Project Management
• Organizational Development
• Task & Job Analysis
• Adult Learning Strategies
• Employee Relations
• Corporate Compliance & HIPPA
• Performance Management & Appraisal
• Lean Business Process
• Strategic Planning
• Employee Mentoring
• Compensation & Benefits
• Employment Law (EEO/ WC/FMLA)
Career Highlights
• Complete integration of New Milford Hospital and Danbury Hospital, resulting in one registration
and financial system for the two organizations. The integration resulted in improved understanding
workflow, and efficiency of over 220 employees in the organization and 26 employees personally
trained within the Revenue Cycle. Also leading to patient retention and yearly financial goal
achievement.
• Facilitation of Medicare and Exchange training, to over 218 employees within the Revenue Cycle
resulting in a better understanding of Medicare best practices and the Affordable Care Act insurance
regulations.
• Creation of classroom learning experience for training department redesigned and created
documentation to be used within the organization. Resulting in better flow practices and reference
materials.
Education
Quinnipiac University, Hamden, CT
Bachelor of Science, Business Management, May 2006
Minor: Health Management
Albertus Magnus College, New Haven, CT
Masters of Business Administration, May 2013
Page 1 of 2
Valerie H. Macelis
203.994.0028

2. Professional Experience 2013- Present
Western Connecticut Health Network Revenue Cycle, Danbury, CT
Patient Access Financial Services, Trainer Supervisor
• Presentations- able to lead, influence and articulate subject matter
• Account Manage, define, plan, and deliver training and account planning for WCHN
• Educates/Encourages/ Discusses Human Resource policy’s, hospital based IT systems and classes
• Process improvement (Phoenix) - Coordinates/ communicates/supervises/ recommendations
• Customer Satisfaction-Leads and assists meetings/ discussions about network
• Service Excellence- Develop work plans, creates projects and process initiatives for usage at WCHN
• Organization Development- evaluate and analyze department data for Revenue Cycle
• Responsible and ensures identifying and troubleshooting issues, or concerns related to staff and hospital
needs- provides feedback to management concerning problems and areas of improvement
• Collaboration within Revenue Cycle departments – Daily client interaction (internal and external)
• Special Project- Danbury Hospital and New Milford Hospital integration (training and support)
• Business Plan Development- Insurance and new application installation
• Gather, analyze, translate and trend Revenue Cycle error logs- provide training and documentation
• Organizational transformation- New Milford Hospital/ Danbury Hospital integration lead
• Responsible for decisions, actions and directives with no management supervision
Western Connecticut Health Network Revenue, Danbury, CT 2001-2013
Contact Center Patient Access Liaison 3, Team Leader
• Accurately identifies patient and performs scheduling and pre-registration functions including obtaining
all required information such as demographics and insurance needs
• Generated and abled appropriate personnel to follow established protocols
• Promotes and maintains working relationships within a multi-skilled team environment to facilitate team
visions and goals/ teamwork
• Understanding of registration, scheduling, coding, billing, contracting for WCHN Revenue Cycle
• Delegates duties to other team members to maximize group efficiency and organization
• Supervisor Duties
SKILLS
• Microsoft Office Suite
• Soarian Scheduling
• Invision
• Cerner Millennium
• Meditech
• Eclipsys
• Fluent in Portuguese
Professional Organizations
• National Association of Healthcare Management
Page 2 of 2
Valerie H. Macelis
203.994.0028