Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
The Numbers Game Using Metrics to Improve Performance Deborah Grady, MD, MPH, Jo Anne Coates, MAOD, Maninder Kahlon, PhD
Overview <ul><ul><ul><li>Measuring Our Performance & Impact (Grady) </li></ul></ul></ul><ul><ul><ul><li>Balanced Scorecard...
Prior Efforts <ul><li>CTSI 2006-2011 </li></ul><ul><li>Introduced  “SMART” goals framework </li></ul><ul><li>Created cultu...
Future Vision  <ul><li>CTSI 2011-2016 </li></ul><ul><li>Make performance management easier, more uniform and more effectiv...
Initiative Goals <ul><li>Impact  </li></ul><ul><li>Alignment  </li></ul><ul><li>Accountability </li></ul><ul><li>Rigor </l...
<ul><ul><li>Strategic Planning & Management Approaches </li></ul></ul><ul><ul><li>Lean Manufacturing </li></ul></ul><ul><u...
Selected Approach - Balanced Scorecard CTSI STRATEGY EXECUTION <ul><li>US Department of Health and Human Services,  Nation...
<ul><li>Frames Strategic Aims within a Balanced Set of Perspectives </li></ul>MISSION AND STRATEGY CTSI FINANCIAL (the fis...
Balanced Scorecard – Cascading Scorecards CTSI Overall Organizational Scorecard CTSI Program Scorecards  CTSI Sub-Program ...
<ul><ul><li>Business Intelligence & Performance Management Systems </li></ul></ul><ul><li>Business Intelligence </li></ul>...
From Theory to Practice <ul><li>Understand framework </li></ul><ul><li>Adapt approach to CTSI culture  </li></ul><ul><li>A...
Tangible Goals! <ul><li>CTSI will become accustomed to - </li></ul><ul><li>Establishing measurable targets, especially tho...
1 Mission/Vision  <ul><li>1.6  Increase Grant Funds for Clinical & Translational Research at UCSF </li></ul>CTSI Financial...
Upcoming SlideShare
Loading in …5
×

The Numbers Game: Using Metrics to Improve Performance

1,383 views

Published on

Team presentation by Deborah Grady, MD, MPH, Jo Anne Coates, MAOD, Maninder Kahlon, PhD from CTSI at UCSF.

Published in: Health & Medicine
  • Be the first to comment

  • Be the first to like this

The Numbers Game: Using Metrics to Improve Performance

  1. 1. The Numbers Game Using Metrics to Improve Performance Deborah Grady, MD, MPH, Jo Anne Coates, MAOD, Maninder Kahlon, PhD
  2. 2. Overview <ul><ul><ul><li>Measuring Our Performance & Impact (Grady) </li></ul></ul></ul><ul><ul><ul><li>Balanced Scorecard Approach (Coates) </li></ul></ul></ul><ul><ul><ul><li>CTSI’s Organizational Goals (Kahlon) </li></ul></ul></ul>
  3. 3. Prior Efforts <ul><li>CTSI 2006-2011 </li></ul><ul><li>Introduced “SMART” goals framework </li></ul><ul><li>Created culture of performance assessment and strategic budget allocation </li></ul><ul><li>Process cumbersome and variable </li></ul><ul><li>Lacks many desired features of performance assessment, program management, and budgeting </li></ul>
  4. 4. Future Vision <ul><li>CTSI 2011-2016 </li></ul><ul><li>Make performance management easier, more uniform and more effective </li></ul><ul><li>Provide tools for Program management </li></ul><ul><li>Enable strategic budget allocation and optimize impact </li></ul>
  5. 5. Initiative Goals <ul><li>Impact </li></ul><ul><li>Alignment </li></ul><ul><li>Accountability </li></ul><ul><li>Rigor </li></ul><ul><li>Transparency </li></ul>
  6. 6. <ul><ul><li>Strategic Planning & Management Approaches </li></ul></ul><ul><ul><li>Lean Manufacturing </li></ul></ul><ul><ul><li>Kaizen </li></ul></ul><ul><ul><li>Total Quality Management (TQM) </li></ul></ul><ul><ul><li>Six Sigma </li></ul></ul><ul><ul><li>Malcolm Baldrige </li></ul></ul><ul><ul><li>Results Based Management </li></ul></ul><ul><ul><li>Logic Model </li></ul></ul><ul><ul><li>Balanced Scorecard (BSC) </li></ul></ul>
  7. 7. Selected Approach - Balanced Scorecard CTSI STRATEGY EXECUTION <ul><li>US Department of Health and Human Services, National Institutes of Health </li></ul><ul><li>Federal Department of Veterans Affairs </li></ul><ul><li>Cherokee Nation </li></ul><ul><li>American Academy of Pediatrics </li></ul><ul><li>California Department of Education </li></ul><ul><li>Kaiser Permanente </li></ul><ul><li>Thomas Jefferson Health System of Philadelphia </li></ul><ul><li>Merck, Pfizer </li></ul>
  8. 8. <ul><li>Frames Strategic Aims within a Balanced Set of Perspectives </li></ul>MISSION AND STRATEGY CTSI FINANCIAL (the fiscal resources and management expertise that CTSI must possess to achieve its mission and satisfy its stakeholders) CTSI INTERNAL PROCESSES (the core operational processes that CTSI must excel at to achieve its mission of bringing better health to more people more quickly) UCSF, COMMUNITY & SOCIETY (the ultimate measure of our success - the impacts we have on the health of individuals, the community and society) CTSI ORGANIZATIONAL GROWTH & LEARNING (the knowledge, skills, attitudes and beliefs that leadership, management and staff must possess & develop to achieve its mission) Selected Approach - Balanced Scorecard
  9. 9. Balanced Scorecard – Cascading Scorecards CTSI Overall Organizational Scorecard CTSI Program Scorecards CTSI Sub-Program Scorecards CTSI Employee Scorecards
  10. 10. <ul><ul><li>Business Intelligence & Performance Management Systems </li></ul></ul><ul><li>Business Intelligence </li></ul><ul><li>Performance Management </li></ul><ul><li>Vendor Selection Criteria </li></ul><ul><li>Solution Benefits </li></ul>
  11. 11. From Theory to Practice <ul><li>Understand framework </li></ul><ul><li>Adapt approach to CTSI culture </li></ul><ul><li>Advance planning & evaluation goals with minimal overhead. </li></ul>
  12. 12. Tangible Goals! <ul><li>CTSI will become accustomed to - </li></ul><ul><li>Establishing measurable targets, especially those related to impact or outcomes in addition to outputs. </li></ul><ul><li>Budgeting functionally to aims. </li></ul><ul><li>Aligning program goals to overall CTSI goals. </li></ul>This will enable us all to assess and optimize $ spent to align with initiatives that achieve maximum impact .
  13. 13. 1 Mission/Vision <ul><li>1.6 Increase Grant Funds for Clinical & Translational Research at UCSF </li></ul>CTSI Financial (4.0) <ul><li>1.5 Increase Recruitment, Retention & Promotion of Under-represented Populations at UCSF </li></ul><ul><li>2.1 Increase Efficiency and Effectiveness of Program Planning, Evaluation and Tracking Processes </li></ul><ul><li>2.2 Increase Quality of Leadership and Management </li></ul>CTSI Org Growth & Learning (3.0) <ul><li>1.3 Improve Efficiency of Clinical and Translational Research </li></ul>CTSI Internal Process (2.0) <ul><li>4.1 Diversify and Increase CTSI Funding </li></ul>Accelerating Research to Bring Better Health to More People More Quickly! UCSF, Community, & Society (1.0) <ul><li>1.4 Increase New Therapies & Diagnostics </li></ul><ul><li>1.2 Improve Quality & Impact of Clinical & Translational Research </li></ul><ul><li>1.1 Improve Health Worldwide </li></ul><ul><li>3.1. Increase Effectiveness of Managers and Staff </li></ul><ul><li>2.3 Increase Effectiveness of Communications to Support Overall CTSI Goals </li></ul>

×