1. JACKNIEZGODA Bachelor of Commerce & Business Management
600 Eglinton Ave. E., Apt. 404, Toronto, ON, M4P 1P3 • Tel: 647-785-0992 • Email: niezgoda@live.ca •
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“Without a doubt, Jack's leadership and organizational skills have been invaluable to our company. I am convinced he will be
an asset to yours too.”– Marek Bedynski, Owner, FX VENEERS DENTAL LAB
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“Jack not only possesses the required technical knowledge and skills, but he also treats his clients with the highest respect and always
endeavours to recommend and implement the most effective solutions possible.”– Janice McNally, Director, Corporate Communications, FORESTERS
“Jack actively seeks to understand customer needs, collaborates with the team and approaches work in an orderly manner to deliver the
solutions. Jack has understanding of design best practices, changes of web-design trends.”– Nhan Le, Manager, Web Services IT, TRANSAMERICA
PROFILE
As an Information Technology Professional with high-level business system analysis experience in the IT industry, I have learned that the best way to
achieve success on any project is to gather business requirements properly, translate them into actionable items, verify with the mockups accuracy with
the major business stakeholders and follow-up on the implementation of the well-defined realistic objectives.
I am exceptionally well-organized, creative and resourceful with an ability to push past a problem and find a well thought out solution through critical
thinking and sound judgment. I am experienced in Waterfall and Agile environments with a proven record for improving productivity, implementing
process improvements, requirements planning, requirements documenting, integrating systems and reducing operational costs. I am able to establish a
team-spirited working environment wherein projects are professionally managed from inception to completion.
It would be my pleasure to bring this same success to your organization and to deliver exceptional results!
PROFFESIONAL EXPERIENCE
Web Business Analyst Aviva Canada 2015 – Present
IDENTIFIED IT RISKS AND PROVIDE OPTIMIZED SOLUTIONS
- Presented complex web concepts in a meaningful and concise manner for clients, project stakeholders, team members and end
users.
- Understood organizational dependencies, regulatory constraints, technical limitations, and other factors that could have
impacted the online user experience.
- Documented workflows and wireframes’ processes using a variety of modeling techniques and tools that provided clarity to
overall website architecture and templates layouts.
- Communicated and collaborated with project managers, information architects, developers, designers, and 3rd party
vendors/partners in all stages of the website development.
- Documented Responsive Design and Print Preview website’s cross-browser requirements.
- Scheduled sizeable English and French testing groups and conducted Unit Testing, User Acceptance Testing and Customer
Journey Testing throughout the project.
- Ensured issues were identified, tracked, reported on, and resolved in a timely manner.
- Worked with project team on impact analysis of requirement updates.
- Supported change control and change management activities.
Business Analyst Transamerica Life Canada
Convergis Public Website ›› | Convergis Agents’ Website ››
2012 – 2014
Translated Business Requirements Into Highly Specific Project Briefs
- Elicited, analyzed, specified and validated the needs of project stakeholders on the business side (e.g. marketing) as well as
the end-user side (e.g. distributors).
- Interviewed stakeholders and gathered and compiled users’ requirements to convey to the development teams throughout the
project development lifecycle and used the Agile SDLC methodology under MOF (Microsoft Operations Framework).
- Conducted thorough requirements analysis to arrive at solutions through use of the JAD sessions and Agile methodology.
- Used a variety of modeling techniques and tools to gain consensus and acceptance of the developed mock-ups from a variety
of stakeholder groups.
- Documented workflow and processes of responsive media queries using a variety of modeling techniques and tools to provide
clarity and consensus to the various stakeholder groups.
- Produced high-level workflows and context diagrams including mockups for laptop, tablet and smart phone devices.
- Effectively prioritized requirements and allocated them to must have, need to have and nice to have options.
- Planned workloads effectively through the busy periods, meet steep deadlines and supported the rest of the team.

2. JACKNIEZGODA Bachelor of Commerce & Business Management
600 Eglinton Ave. E., Apt. 404, Toronto, ON, M4P 1P3 • Tel: 647-785-0992 • Email: niezgoda@live.ca •
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- Liaised with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
- Helped support the development process, and ensured that project deliverables were met according to specifications.
- Supported verification, quality assurance and development activities which included review of complex test scenarios and
design of numerous test cases in Microsoft Test Manager.
- Documented Responsive Design and Print Preview website’s cross-browser requirements.
- Provided business systems analysis including the following:
- pros and cons and project success criteria
- identified options for potential solutions and assessed them both from the technical and business suitability
- designed web solutions that supported the business requirements and web applications department capabilities
- Researched, gathered and prepared a High Level Requirements document that outlined the necessity of developing Agents’
websites. Developed policies, online standards and promoted best responsive web design practices.
Developed Fully Scalable, Easy To Maintain & Responsive Websites Compatible With Smart Devices
- Gathered business requirements that resulted in a fully scalable & responsive websites for the agents that conformed to the
AODA (Accessibility for Ontarians with Disabilities Act legislation) & World Wide Web Consortium Web Content Accessibility
Guidelines (WCAG) 2.0, Level A.
- Researched, planned and designed a website that was fully scalable when viewed on regular computers, laptops and smart
devices including tablets and cell phones (iPhone and Android operating systems) according to the best responsive design
practices allowing agents and public to access it from any device.
- Prepared interactive prototypes and mockups including page layouts and navigational elements that would reflect the
responsive design approach and would aim at crafting a site that would provide optimal viewing experience, easy reading and
navigation with a minimum of resizing, panning and scrolling across a wide range of devices.
- Built responsive website utilizing Media fluid grid, HTML5 elements and syntax, CSS3 styles and JQuery.
- Addressed Print Preview challenges due to the browsers & versions and made sure the website printed properly.
- Performed functional testing (including print preview) to ensure individual requirements had been met.
- Provided application production support and problem resolutions as required.
- Provided support and overall design governance for the web development team.
Conceptualized, Researched and Executed the Most Effective SEO Strategy
- Created a Scope Statement in order to determine how to utilize HTML Meta tags to achieve high search engines placement.
- Researched the most effective Internet Marketing Strategy to promote the agents individual websites once they were launched.
- Created Business Requirements to ensure critical words describing advisors allowed for high organic search engines ranking.
- Determine success outcome criteria and confirmed with the key stakeholders.
- Planned and executed the SEO strategy that would populate individual agents’ pages with keywords in the HTML reflecting
their specialty in the geo location.
- Enabled automated search engines registration upon a new agent publishing.
- Evaluated results, tweaked and re-submitted the individual agents’ pages into the major search engines.
- Provided Pre and Post Implementation support for the project to the business side, developers and the QA team.
Business Analyst FX Veneers Dental Laboratory
http://www.fxveneers.com ››
2007 – 2011
Researched, analyzed and conceptualized online presence of the cosmetic dental lab
- Elicited, analyzed, specified and validated the business needs of project stakeholders resulting in creating a Scope Statement
and Business Requirements.
- Performed SWAT analysis of the laboratory needs to determine the online presence and marketing promotions.
- Researched market trends to provide benchmarks to better understand the dental market and competitiveness.
- Evaluated competition and determined marketing niche the lab needed to occupy.
- Developed marking map and company’s positioning in the market place.
- Identified the target audience and determined how to reach the new clients.
- Established clear success criteria and validated them with the senior management.
- Evaluated results, tweaked marketing strategies and applied new improved methods to reach the prospects.
- Developed promotions/incentives to keep newly acquired dentists.
- Prepared marketing materials for dental conventions to further create awareness of the laboratory.

3. JACKNIEZGODA Bachelor of Commerce & Business Management
600 Eglinton Ave. E., Apt. 404, Toronto, ON, M4P 1P3 • Tel: 647-785-0992 • Email: niezgoda@live.ca •
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Designed and developed a modern scalable and interactive website: http://www.fxveneers.com
- Developed a site that focused on the target audience (cosmetic dentists) by showing before & after photo gallery.
- Developed functional & easily updateable FAQs section that saved time by answering typical dental questions.
- Developed a site that focused on the target audience (cosmetic dentists) by showing before & after photo gallery.
- Provided a downloadable subscription form that resulted in freeing admin time.
- Developed promotions/incentives to keep newly acquired dentists.
- Facilitated e-mail subscriptions that resulted in collecting names & email addresses of prospects into a database.
Integrated and facilitated web content management using Microsoft SharePoint
- Elicited, analyzed, specified and validated the lab business needs resulting in creating a Scope Statement and Business
Requirements.
- Determined success outcome criteria of the project as well as time and cost to implement.
- Integrated Lab Manager with SharePoint security and display information about the dental projects based on employees’
authorization privileges.
- Set up Microsoft SharePoint server & individual workstations to share photos, prescriptions & instructions based on security
permissions.
- Ingested prescriptions and perfected optical text scan recognition techniques.
- Enabled cataloging of the before and after photos including 3D scans.
- Facilitated document management by preserving workflow to increase productivity.
- Tested output integrity and reliability of the results including backup and restoration of the operating system as well data.
Branded FX Veneers Dental Laboratory Inc. in the lab dental industry
- Elicited, analyzed, specified and validated the business needs of stakeholders resulting in creating a Scope Statement and
Business Requirements.
- Performed SWAT analysis of the laboratory needs to determine the dental lab identity and specialty.
- Defined brand strategy with central focus on the target audience.
- Wrote positioning statement; chose colors, fonts and designed logo and stationery.
- Created awareness using a combination of direct mail and Internet Marketing techniques.
- Branded all supplies and sales materials including print & online prescription forms.
Web Business Analyst
Web Manager
Foresters
http://www.foresters.biz ››
1999 – 2007
Developed, maintained and managed all aspects of the foresters.biz website and promoted it to be on the 1st
page of major search engines for selected keywords.
- Liaised with project teams, editors, developers and designers to coordinate the site content and made sure it catered to the
needs of the target audiences.
- Supported the establishment of policies, standards, procedures and processes related to all aspects of the web sites and
monitor ongoing compliance.
- Managed all aspects of IOF's Internet www.iof.biz and Intranet Web sites including protocol, design and content.
- Supported organization objectives (such as brand promise, net revenue growth) by working with Business Units in the creation,
development, and maintenance of all web materials related to www.foresters.biz web site & made them current and accurate.
- Drafted web policies, standards, procedures and processes and developed customized web templates.
- Monitored ongoing compliance as per legal requirements & provided reports on web activities on monthly basis.
- Supplied marketing dept. with current, up to data & visual stats about foresters.biz website navigational patterns.
- Processed statistical information to enhance Foresters presence with major search engines.
- Researched the market for intuitive, scalable web survey software and implemented it to provide professional surveys to the
foresters.biz web site in just minutes.
- Assigned passwords according to roles within the company vs. individuals & rotated them regularly.
- Secured folders with a password and login name & generate random passwords to increase security.
- Implemented the SSL (Secure Socket Layer) to protect company’s data during https & ftp connections.

4. JACKNIEZGODA Bachelor of Commerce & Business Management
600 Eglinton Ave. E., Apt. 404, Toronto, ON, M4P 1P3 • Tel: 647-785-0992 • Email: niezgoda@live.ca •
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EDUCATION
Bachelor of Commerce & Business Management (Ryerson Polytechnic University)
- Major in Marketing and Information Technology
Project Management Professional Development Program (McMaster University)
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Plan a project to ensure successful delivery and stakeholder satisfaction; implement risk management techniques and deploy mitigation strategies
& controls to keep in command of projects.
Professional Internet Marketing Certification (Canadian Marketing Association)
- Internet Strategy& Social Media, Behavioral Measurement & Conversions, Banners, and Pop-Ups, Web Analytics & Reporting
Agile Scrum Immersion – Certificate of Achievement (The Agile Center of Excellence)
- Hands on experience of the roles, activities and artifacts of the core concepts of Agile and the Scrum frameworks.
ASP.NET and Visual Studio Certificate (Learning Tree International)
- Build dynamic Web applications with ASP.NET and Visual Studio; Create consistent user interfaces with Master pages, Themes and Skins
Microsoft SharePoint – Essential Training – Certificate (Lynda.com)
- Plan and design sites and portals including site administration, office integration, security and permissions.
- Document management and business intelligence; using versioning and check-in/check-out.
Responsive Design Fundamentals – Certificate (Lynda.com)
- Covers concepts like screen density, fluid grids, responsive images and actual design strategies from mock-up to testing.
Up and Running with Bootstrap 2 – Certificate (Lynda.com)
- Explores the 12-column grid layout; typography and icon libraries; fully functional components and how to add JavaScript extras.
Practical Project Management for Creative Projects – Certificate (Lynda.com)
- Covers topics like effectively matching your services offered with the creative projects, estimating time, and communicating with clients.
jQuery Mobile Essential Training – Certificate (Lynda.com)
- Explores the power of the jQuery library that greatly simplifies the process of adding advanced functionality to web sites.
Fireworks CS5 Essential Training – Certificate (Lynda.com)
- Gives a detailed overview of Fireworks CS5, Adobe's software for creating and optimizing web graphics and interactive prototypes.
Bootstrap 3: New Features and Migration – Certificate (Lynda.com)
- Explores the new installation options, updates to grids, scaffolding, changes to the new classes and mobile-first approach.
Developing Brand Identify Collateral – Certificate (Lynda.com)
- Covers how to design print assets like business cards, letterhead & envelopes that build brand awareness & catch the reader's attention.
Up and Running with Bootstrap 3 – Certificate (Lynda.com)
- Explores how to customize the grid, override the CSS & leverage Bootstrap's built-in JavaScript effects to make a website mobile-ready.
Design the Web: Graphics and CSS Pseudo-Elements – Certificate (Lynda.com)
- Covers how to combine graphics and pseudo-elements to add more design and layout possibilities without adding more HTML to web pages.
UX Design Techniques: Creating Personas – Certificate (Lynda.com)
- Explores how to take the user data gathered from site visits and other interactions to build a picture of the users you care about most.