1. Tracy A. Jacobsen
892 Maple Ave Apt #2
Honesdale, Pa 18431
howard.tracya@gmail.com
570-616-5686
Objective: With 18 years of customer service and reception and secretarial experience, I am a front
line customer orientated person. Excelling as a main point of contact for all business
relations. I am proficient with Microsoft Excel, Word, Outlook, AS400, Nextgen,
Quickbooks and Daytimer and can easily grasp most computer programs fairly quick.
EXPERIENCE
Northeastern Eye Institute – Honesdale, Pennsylvania 4/2/13 - 11/21/13
Front desk/Optician
Trained to answer all incoming telephone calls and make appointments for the Doctor's including
handling customer emergency's. I was also trained to be able to take new prescription orders as well as
as adjustments and repairs to patients glasses
R3 Home Improvement – Honesdale, Pennsylvania 1/05/12 – 4/3/13
Bookkeeper – Accounts receivable/payable
I was in charge of making all store deposits, verifying daily reports, invoicing the customer's and store
charge accounts, paying all store bills as well as general office work.
Law Office's of Bugaj/Fischer – Honesdale, Pennsylvania 5/31/09 – 5/11/11
Receptionist/Secretary
I was in charge of answering all incoming telephone calls as well as relaying messages from the
attorneys to the clients. I typed dictated letters to clients as well as to other attorneys, I filed legal
papers on a timely basis. I scheduled appointments for both of the attorneys.
4urplace.com Insulation Sysemts – Honesdale, Pennsylvania 10/31/06 – 4/20/09
Office manger
I processed all mail orders for a wholesale distribution business. I answered all telephone calls, paid all
office accounts, operated computer programs such as Excel, Word, Outlook, Quickbooks and Daytimer.
Top Notch Distributors – Honesdale, Pennsylvania 6/17/99 – 8/5/04
Customer Service/Reception
I was responsible for creating customer return paperwork, account credits and upkeep of multiple
accounts. I ran all customer credit card orders, tracked their shipments, while handling customer
service calls.

2. EDUCATION
Lackawnna College – Hawley, Pennsylvania 8/01/99 – Present
Currently back in night classes after taking a break a few years for my Associates Degree in Business
Management
Forest City Regional High School – Forest City, Pennsylvania 8/1/94 – 7/12/99
High School diploma
REFERENCES
Professional:
Dawn Panullo - 570-253-1702 Northeastern Eye Institute - Manager
Gary DeMasi – 570-647-9163 – 4urplace.com – Owner
Mary Olver – 570-352-2549 – Northeastern Eye Institute – Co-Worker
Personal:
Jamie Savage – 570-493-2001 – Co-Worker at Northeastern Eye
Kathy Johnson – 570-229-0482 – Co-Worker at Northeastern Eye
Deidre Hild – 570-217-6138 – Friend of 21+ years