1. Tish Carlisle
Summary
I am a highly motivated management and human resource professional with more than 13 years of practical
and hand-on experience in the areas of aviation management and human resources. In addition, I have
government and private sector experience. I am knowledgeable in stakeholder relations, communications,
training, and customer service. I am resourceful, adaptable and self-directed with the ability to handle even
the most challenging situations.
Experience
HR Specialist-Employee Relations J Band
May 2015 to Present
Dept of Homeland Security/TSA-OHC-Headquarters, Arlington, VA –ER Specialist servicing National TSA workforce.
-Serve as senior advisor to management on highly complex grievance, performance and conduct issues requiring formal action,
particularly those that are precedent setting or likely to result in third party review
-Serve as the TSA liaison/representative before hearing officers in administrative forums
-Provide seasoned and expert consultative advise, guidance and instruction, both within TSA and as part of DHS on diverse and
complex issues which often cross multiple projects/programs and/or functional areas
-Interpret broad policy or objectives related to various program areas and assist in the development of new policies, procedures
and approaches consistent with TSA operating requirements and strategic objectives.
-Assist in career development by providing guidance to less-experienced specialists, professionals, managers or administrative
support staff
-Lead project/program teams related to employee relations principles and compliant methodologies
-Evaluate, define and develop resolutions for current and potential issues
-Plan, organize and direct team efforts to persuade management to accept or implement recommendations where proposals
involve substantial TSA resources or require extensive changes in procedures and methods
-Formulate and recommend positions on major projects/policies/issues to senior management
-Assist management in developing performance standards for unique positions that directly affect TSA strategic objectives
-Provide expert HR policy guidance and assistance in solving unique or extremely difficult policy issues
-Represent the Office within and outside the organization to gain support for program goals
-Provide policy guidance and advisory services to employees and managers
-Prepare policy and procedure, project papers, status reports, and correspondence;
-Conduct research, contact resources and collect information in support of program;
-Identify, research and analyze facts and allegations in order to recommend viable alternative solutions
-Provide and communicate resolutions to unusual, substantive and highly complex issues with alternatives aimed at short and
long-term strategic goals
-Apply expert knowledge and mastery of advanced HR principles, concepts, regulations and practices, analytical methods and
techniques
-Serve as a principal specialist for challenging projects, programs and/or activities at the headquarters level
-Serve as POC for regional areas within TSA on areas of HR, Employee relations and application of policy and projections
-Recommend, prepare and present major reports and briefings
-Conduct training of HQ and field employees on ER matters
-Proficient in case review, close out and database maintenance
HR Specialist-Generalist I band
November 2013 to May 2015
Dept of Homeland Security/TSA-DFW, TX – Multi-functional HR Generalist supporting 1350+ employees
-Advise management officials on all human capital core functions such as; staffing/hiring functions, personnel/disciplinary
functions, Labor relations/EEO/OCR, interprets Policy guidance, payroll, work/leadership training & development, research and
evaluate OHC program and policies
-Employee Relations-serve as an advisor to FSD and staff on disciplinary, adverse actions, and grievance processes
-Serve as the primary POC for EEO/OCR/Grievance cases at DFW
-Well-versed and familiar with TSA policies, procedures, HR practices, employment law and agency expectations
-Ability to work closely with legal counsel to determine most appropriate course of action

2. -Advise management officials on all ER related processes and documentation requirements
-Provide guidance and advisement on compensation and payroll related issues, as well as complex and difficult resolutions
-Assist and advise management officials and employees on fitness for duty, FMLA, VLTP and OWCP requirements
-Serve as primary HR liaison for DFW on MAP Hiring-recruitment, classification, position management, promotions, and
assessment panels.
-Extensive experience in communications. Have routinely conducted employee briefings, trainings, mentoring programs,
presentations and other development programs related to HR/Payroll, screening operations and stakeholder relations
-Serve as primary coordinator for performance management, work/performance goals advisor, and PASS/TOPS/EPMP advisor.
-Advise and conduct routine communications on employee benefits, forms, submissions, informational resources and other
benefits related programs.
-Provide complex, lengthy written proposal and decision documents, correspondence that provides findings and conclusions of
inquiries and investigations.
-Training, coaching and mentoring of new and current employees in the HR/Administrative roles in support of the Mission
Support functional area
Substitute Teacher
January 2013 to Current
Princeton ISD – Princeton, TX
-Implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline.
- Complete a daily report or evaluation to communicate any pertinent information resulting from the day's events.
Regional Human Resources Generalist/Liaison
January 2009 to January 2013
Lockheed Martin Corporation – Vienna, VA - Mullti-functional HR Generalist supporting 19 clients in the
Southwest region for TSA and 30 clients Nationally for FAMS.
-Developed and implemented customer satisfaction measurements
-Analyze and interpret data metrics and gap analysis resulting in recommendations for improvement
-Serve as primary POC/Liaison for customer experience improvement/program effectiveness
-Collaborate with FSD and staff level representatives in the field to identify HR issues before they become problems
-Work with TSA HQ-OSO Resolution team to provide resolution of outstanding issues
-Readily accessible point-of-contact for HR and systems questions and problem resolution
-Customer advocate, ensuring that concerns are communicated and addressed to the appropriate management officials
-Ensure new HR and system initiatives are communicated effectively to key staff and field officials and that implementation is
carried out with minimum disruption
-Supports 8 state territory to include all hub-n-spokes within that region (19 FSD’s and 78 total airports)
-Support all FAM offices including 30 National locations
-Utilize extensive TSA HR background to advise on administration of compensation, benefits, payroll, personnel, recruitment
and hiring, and Employee relations programs and HRAccess systems
-Utilize knowledge of TSA policies, practices and management directives to serve as a consultant on personnel and payroll
matters
-Actively participated and led groups in process improvement coordination for the HRAccess contract, lean six sigma projects,
and various other special projects
-Directly investigated, researched and resolved internal/external stakeholder issues while establishing customer priorities/needs
-Administrator of Regional Liaison Customer Relations Management (CRM) database which included monitoring and
management of electronic data.
- Uses all computer equipment, software, databases, etc… to complete assigned duties and required reporting
-Responsible for providing time-sensitive reporting, trend analysis and statistics on Regional Liaison data
-Established metrics and analysis system to ensure timely and accurate process improvement initiatives
-Responsible for meeting budget requirements and client visit quotas- Travel 75% of time
-Training, coaching and mentoring of new Liaison’s joining the team
Stakeholder/Customer Quality Assurance Manager-J band
August 2008 to February 2009
Dept of Homeland Security/TSA – Phoenix, AZ - Served as the liaison between TSA and all other agencies
working with or related to TSA operations (Airport authority, city government, Airline management, vendors,
general public, etc…)Confident, articulate and innovative public relations and customer service professional
with superior written and oral communication skills. Cross-functional background includes operations

3. management, HR and Payroll, training and regulatory knowledge within TSA.
-Provided knowledge of principles and processes for customer and internal/external stakeholder services to include
quantitative and qualitative needs assessment, preparation and presentation, and customer satisfaction evaluations.
-Utilized In­depth knowledge of TSA policies and practi ces required to address internal/external stakeholder a customer
questions, concerns and requests both written and verbal.
-Developed enhanced knowledge of human behavior and performance; individual differences in ability, personality
and interests, learning and motivation, psychological research methods, assessment and treatment of behavioral and
affective disorders. This enables me to actively listen and understand stakeholder/customer issues and utilize critical
thinking skills to negotiate mutual resolution.
-Served as liaison between FSD and staff as the Customer point of contact for PHX hub­n­spoke system, coordinated all
TSA required customer support airline support programs, to include management of complaints, quality improvement
action plans, and maintenance of customer and stakeholder metrics and reports.
-Responsible for PHX hub­n­spoke communications with key stakeholders and community figures.
-Participated in PHX employee council, steering committee, leadership development, and other related advisory forums
-Provided overall technical and administrative direction to the FSD and staff on all stakeholder/Customer Support and Quality
Improvement matters, Model Workplace initiatives and community events
-Responsible for monitoring and responding to electronic customer service data for the PHX Hub-n-spoke area.
-Provided time sensitive reporting and statistics related to customer service data
-Prepared and presented training materials and curriculums for internal and external stakeholders.
-Prepared and conducted presentations for public seminars on the security processes
-Managed one employee and provided guidance on Customer Quality assurance issues
-Training of TSM/STSO’s on stakeholder needs and requirements of new initiatives
-Uses all computer equipment, software, databases, etc… to complete assigned duties and required reporting
Program Analyst- HR/Payroll Manager-J band
November 2006 to August 2008
Dept of Homeland Security/TSA – Phoenix, AZ –Managed Human Resource and Payroll department serving approximately
1100 employees working in the Northern Arizona Airport systems.
-Served as a direct report to the FSD and as supervisor over the HR and Payroll departments for a CAT X airport
-Serves as a Program Analyst with responsibility of the PHX-HR and Payroll Department for supporting and keeping FSD
management informed of decisions involving the daily operational activities of the airport.
-Provides operating direction and analysis of productivity, effectiveness of strategy, and specific approaches used in
implementing all HR/Payroll related policy, procedure and programs.
-Identifies issues to be based on evaluation of effectiveness.
-Develops strategic plans guiding the quantitative and qualitative evaluation of line programs, policies and procedures related to
HR and Payroll.
-Provides guidance and technical advice on the conduct of evaluation of studies of tactical planning, execution, and operating
management to improve the coordination of employee services and other duties as prescribed.
-Develops reports and formulates recommendations based on findings to serve as the basis for new administrative systems,
processes, policies, guidelines, and regulations.
-Examines findings that indicate weakness in deterring management risks, improving administrative procedure or security
processes/procedures, and compliance with current regulations.
-Interprets new or amended regulations, policy modifications, and guidelines affecting employee relations to determine best
methodology for evaluation and effective service technology to best inform executive and management decision makers.
-Advises management staff on organizational structure, work methods, and procedures based on findings of program and process
evaluation.
-Coordinates work with other departments or divisions and specializations to ensure comprehensive evaluations are conducted
and completed within suitable time frames to provide timely and complete advice and data management.
-Coordinates and oversees the daily HR activities and programs within the airport and associated spoke airports.
-Provides operational support and management advisory services from knowledge and practical experience gained in a variety of
HR disciplines, such as: classification, compensation and pay, employee benefits, employee relations, position management,
personnel processing, recruitment, and staffing.
-Serves as the resident HR consultant, and provides authoritative interpretations and guidance on HR matters based on Office of
Personnel Management and TSA policies, procedures and practices.
-Ensures the accuracy and timely submission of personnel actions and applies a comprehensive working knowledge of HR

4. policies and programs.
-Conduct complex, in-depth investigations/inquiries/analysis of pertinent facts and relevant issues to determine
recommendations/actions/resolutions
-Training, coaching and mentoring of HR/Payroll staff, local hiring details and all other staff on HR/Payroll policy and
procedure. Created curriculum and conducted training for newly promoted LTSO, STSO and TSM level employees
-Uses all computer equipment, software, databases, etc… to complete assigned duties and required reporting
Transportation Security Manager- I band
September 2002 to November 2006
Dept of Homeland Security/TSA – Midland, TX - Served as the senior TSA official at Midland International
Airport. Oversaw approximately 72 employees, screening operations, HR , Payroll, Logistics, Regulatory, Law
enforcement and training aspects of the TSA at MAF.
- Oversees employees posted at screening checkpoints who protect the traveling public by preventing dangerous or deadly
persons or objects from entering or being transported onto an aircraft.
-Utilize knowledge of security directives and regulations to mitigate threats, identify weaknesses and any non-compliance areas
in the transportation environment
-Interpret policy, directives and regulations to ensure checkpoints/baggage screening areas and officers are in compliance and
meeting all requirements
-Conducts briefings concerning security-sensitive or classified information and communicate with subordinate supervisors and
employees regarding any weaknesses or vulnerabilities in security screening that are revealed during the screening process.
-Coordinate and facilitate management of a diverse workforce on multiple shifts and lead others, including planning scheduling,
assigning work: monitoring, assessing and improving performance; selecting employees and promoting equal opportunities,
human relations, and employee participation.
-Operation, maintenance and configuration of basic security equipment at screening checkpoints and possess knowledge of the
theories, dynamics and factors underlying the aviation screening process, standards and procedures. Communicate technical and
non-technical information orally and in writing.
-Conduct complex, in-depth investigations/inquiries/analysis of pertinent facts and relevant issues to determine
recommendations/actions/resolutions
-Worked with airport authority, stakeholders, airline management, law enforcement and various other federal and local
government agencies in monitoring and evaluation of aviation operations related programs. Participated and coordinated
initiatives and special projects involving interagency, airport facilitators and community members related to the screening
operations and aviation security.
-Serves as expert advisement and source of information for DFSD on PMIS, PARIS, TIPS, and credentialing, scheduling and
overall management of MAF operations; evaluating short and long-term impacts and reporting on all aspects of work product in
the screening operation.
-Serves as chairperson for OSHA compliance and safety action team, responsible for review, interpretation and instruction of
SOP compliance and adherence.
-Acted as training coordinator for all MAF employees as there was no local training staff.
Education
Master of Arts : Communications with Concentration in HR 2014
Bellevue University – Bellevue, NE, USA
Master of Science : Industrial Psychology, 2011
Walden University – Minneapolis, M N, USA
Bachelor of Science : Organizational Development and Management, 2006
Lubbock Christian University – Lubbock, TX, USA
Associate of Science : Management, 2006
Odessa College – Odessa, TX, USA