1. INA NILO CUSTOMERSERVICE &ADMINISTRATIVE SPECIALIST
POBox 8072 Visalia, CA 93290 559-901-2187 tln4@fpu.edu
Dedicated professional with over 14 years of experience in customer service and administration, coupled with an
educational background in Business Management. Highly skilled in successfully navigating organizations large and
small through periods of accelerated growth. Collaborative communicator continually focused on building relationships
and promoting customer service in order to drive positive change and enhanced profitability.
Areas of Expertise include:
MS Office & Adobe Suites Account Maintenance Revenue & Profit Growth
Customer Service Relationship Building Management
Sales and Marketing Staff Training & Leadership Problem Resolution
EXPERIENCE & NOTABLE CONTRIBUTIONS
JOSTENS PRINTING AND PUBLISHING, INC. Visalia, CA 2001-present
CUSTOMER SERVICE CONSULTANT
Foster relationships between customers and sales representatives
Handle customer accounts and various inquiries
Ensure quality by interfacing daily with internal production departments in order to satisfy customer needs
Provide high-level service in order to drive company growth through customer satisfaction
COMMERCIAL PRODUCTION ARTIST
Processed customer files
Developed and formatted files for final print
Perform quality control inspections of files and made corrections when necessary
DIGITAL PROCESS GROUP LEADER
Trained employees and maintained team focus
Maintained reports for supervisor
Resolved a variety of issues
Served as liaison between company and customer in order to ensure customer satisfaction
MC DONALDS, INC. Visalia, CA 1999-2001
ASSISTANT STORE MANAGER
Demonstrated management responsibilitybyopeningand closing store and overseeing all daily business operations
Trained employees for multi functions and served as a staff mentor
Maintained business and inventory reports for store manager
Promoted customer satisfaction by engaging with customers and ensuring smooth transactions
Managed food quality, waste control, cash control, shift paperwork and bank deposits
EDUCATION
Candidate for M.A. in Leadership Studies, 2016
Fresno Pacific University, Fresno, CA
B.A. in Business Management, 2012
Fresno Pacific University, Fresno, CA
A.A. in Liberal Arts, 2009
College of Sequoias, Visalia, CA
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