Proven IT manager focused on quality and flawless execution. Expert in financials, schedules, scope, issues, risks, decisions, status reporting, follow up, stakeholder and relationship management, and managing virtual teams,

1. ALEX BAGDONAS, MBA, PMP, ITIL
Email: alexbagdonas@hotmail.com | Phone: 925-759-2440 | LinkedIn Profile: www.linkedin.com/in/alexbagdonas
TECHNOLOGY AND PROJECT MANAGEMENT
Resourceful and solutions-focused Technology Management Executive with 20+ years of experience combining advanced
technical expertise and keen business acumen to achieve significant improvements in processes and business
performance. Proven technical leader and project pace-setter able to maximize available resources and lead teams to
achieve outstanding results. Demonstrated ability to critically evaluate and respond to rapidly evolving technology
environments to continuously maintain cutting-edge technical systems. Expertise in both data and voice technologies.
AREAS OF EXPERTISE
Administrative: Technology Management - Project Management – Global Resource Management - Team Leadership -
Client Satisfaction - Business Case Development - Budgets - Training & Development - Process Improvement - Strategic
Planning - Quality Assurance - Six Sigma - Testing - Risk Management – SDLC - MS Office - Word - PowerPoint - Excel –
Project - Visio - SharePoint - Clarity - Nexus – PPRT
Business - Banking - Credit Card – Deposits - Home Loans - Treasury Management - Procurement/Supply Chain/Vendor
Management – General Ledger – Regulatory/Compliance
Data Technology: Database, LAN/WAN, SCOM, Mail, and Web Administration –SOA - Business Intelligence - Reporting -
Data Quality/Data Integrity - Master Data Management – ETL - Informatica - Microstrategy – Business Objects - Mainframe
– Client/Server - SQL Server - Oracle - Netezza – JavaScript - Active Server Pages - Transaction Processing - Cobol/JCL/IMS
DB/DC, DB2, CICS
Voice Technology: Call Center - VoIP -TDM - Switch - IVR - Call Routing - CTI - Call Recording - Workforce Management -
Dialer - Reporting - Avaya - Genesys - Nice - Witness - IEX - Symon - Nortel - Nuance – Aspect
Enterprise Mobility: MDM - MAM - App Store - Secure File Sharing – Privacy and Information Security - iOS, Android - Good,
MobileIron, Airwatch, Blackberry
PROFESSIONAL EXPERIENCE
Silicon Valley Bank – Tempe, AZ 2014 to Present
Multinational commercial and private bank with assets exceeding $33 billion.
TECHNOLOGY PROJECT MANAGER ( 2014 to Present)
Directed all technical and business resources and lead the creation and management of the project scope, schedule, costs,
and issues/risks for infrastructure and business applications. Accountable for the delivery of 1) Enterprise Mobility
Management technology infrastructure 2) Wholesale Banking enhancements/integration (FLEXCUBE, Weiland,
Online/Mobile Banking/ACI, ODS, SOA) 3) Compliance upgrade to Fiserv Accurate GL reconciliation platform 4)
Deployment of System Center Operational Monitoring (SCOM).
Bank of America – Charlotte, NC 1988 to 2013
Multinational banking and financial services corporation with assets exceeding $2 trillion.
SENIOR PROJECT MANAGER ( 2010 to 2013) Contracted 7 months through Rose International during this period
Delivered several Business Intelligence Data Quality projects for the BAC Vendor Management organization and Call Center
remediation efforts for the Consumer Bank organization. Secured funding, performed risk assessments, tracked/resolved
project financials/scope/schedule issues, performed stakeholder analysis, change controls, strategy and integration, led
JAD sessions, and remediated audit issues in a fast-paced ever-changing environment.
Key Accomplishments:
 Achieved up to 20 times improvement in load and query performance by replacing Oracle with the Netezza appliance
for the Enterprise Vendor Administration organization Business Intelligence application.
 Deployed the pilot for the BAC Master Data Management data quality effort supporting spend reporting for 20,000+
managed vendors and 1.4 million payees.
 Led the project team from initiation through the deployment planning phase of project life cycle to convert 1,215
agents across 21 sites in 16 cities to target Nice Call Recording platform and to convert 54 sales agents in 2 sites to
the target Avaya outbound dialer platform.
 Expertly developed the business case and $2 million labor and $10 million capital budget to advance call recording
compliance requirement for 20 ,000+ agents.

2. SENIOR TECHNOLOGY MANAGER (2007 to 2010)
Directed all technical resources and activities and created plans for high-profile technology projects. Developed and
executed long-term strategic goals for department, managing team of developers to pursue and attain all objectives.
Ensured continued focus and effective function of all technology operations. Successfully completed projects to achieve
process improvement, cost reduction, and enhanced business performance. Identified and addressed all technical issues,
delivering swift and effective solutions. Maintained vendor relationships and negotiated contracts and agreements.
Coordinated with multiple business segments to align all project initiatives. Oversaw department budgets. Trained and
developed personnel, supervising up to 9 direct reports.
Key Accomplishments:
 Converted 4,000+ agents to cutting-edge VoIP system, acting as technical lead for project assessment, and overseeing
successful completion of project totaling $28 million in labor and $61 million in capital.
 Spearheaded and created successful training program, managing $750,000 training budget for initiative consisting of
7 vendors, 27 courses, and 106 trained associates.
 Migrated BAC Avaya, Nice call recording, and Genesys routing technologies from TDM to VoIP environment in
consumer real estate line of business.
TECHNOLOGY MANAGER (1998 to 2007)
Oversaw technology operations of business segment, continuously maintaining and improving all processes, procedures,
and technologies for commercial side of bank. Developed and monitored 110 databases encompassing 1700+
procedures, and oversaw networks, systems, and related infrastructure. Supported business unit wire transfers, deposits,
analysis, treasury management, billing, and reporting. Commanded department budget up to $8MM.
Key Accomplishments:
 Created reporting processes for ETL job execution, data audit, and metrics reporting to support Treasury Management
Business Intelligence system.
 Renewed total cost of ownership and application inventories for 19-application portfolio, developing remediation plans
for outdated technology. Additionally delivered revised cost allocations and FTE support forecasts.
 Implemented BAC first ever Genesys Workforce Management tool improve Call C enter operations.
 Attained 10,000 hours of development at no cost by creating innovative offshore resource model for Seibel servicing
and Genesys telephony system deployments .
SYSTEMS ENGINEER (1988 to 1998)
Delivered system enhancement and maintenance expertise across 100 end-users. Oversaw SQL database administration,
NT file and print services, MS internet information services, Netscape web services, Arcserve system backup services, and
Shiva and Defender LAN access. Defined and realized all technology advancement opportunities, driving most efficient
systems operations. Additionally fulfilled mainframe programming responsibilities.
Key Accomplishments:
 Achieved 99.98% system availability for 10 million clients in services including checking, savings, credit, ATMs, office
branches, PC, and telephone.
 Created and implemented comprehensive VM Nomad/Flat file-to-NT Server test environment directly facilitating
company’s purchase of Information Builders’ Copy Manager technology.
 Completed credit card portfolio conversions for Santa Barbara Savings and Loan, Security Pacific/First Data resources,
and Total System.
 Selected to attend ITU, a prestigious internal web technology training program for high performers .
ADDITIONAL PREVIOUS EXPERIENCE
Data Systems Programmer…………………………………………………………………………………….Lockheed Missiles and Space (1986 to 1988)
Pilot/FlightInstructor………………………………………………………………………………………………….……………...Travis Aero Club (1982 to 1986)
Aircraft Mechanic………………………………………………………………………………………………………………….………....USAirForce (1976 to 1986)

3. EDUCATION, CERTIFICATIONS & TRAINING
Degrees
Master of Business Administration, Finance – California State University – Hayward, CA
Bachelor of Science in Business Management Information Systems – California State University – Sacramento, CA
Certification
PMP – ProjectManagement Institute – December, 2013
ITIL Foundation – EXIN– March, 2016
Specialized Tech Training
Informatica: Informatica Analyst/Developer - 2012
Genesys University: Genesys Interactive Insights, Genesys Outbound, Genesys Outbound Overview, Genesys Infomart,
Genesys Framework Installation, Routing and Reporting Installation, Genesys Voice Overview, Work Force Management,
Telephony Framework Overview - 2009
Nice Systems: Nice IEX, Nice Call Recording - 2009
Siebel University: Siebel7.7 Essentials - 2005
MicroStrategy: MicroStrategy 7i Reporting Essentials, Architect: Project Design and Advanced Reporting, MicroStrategy 7:
Server and Web Administration / Advanced Reporting and Project Configuration - 2000
Oracle: Oracle8 SQL& SQL Plus and PL/SQL Language - 1996
CARRIG Emerging Technology: Active Server Pages with Database Interaction - 1996
Cognos: Introduction to Cognos Impromptu - 1996
Informix: Managing and Optimizing Informix Dynamic Server Databases, and Incorporating Stored Procedures and Triggers
into Your Informix Databases - 1996
BAC Information Technology University (Bank of America): Visual Basic, C/C++, Object Oriented programming, Windows
API, RDBMS theory and application, RAD/JAD, and LAN/WAN protocols and application for client server and the Internet -
1995