The document is a resume for Joseph Moore, a Director of Software Development with over 20 years of experience in IT engineering and operations. Some key points: - He has a proven track record of building successful teams and software systems through strong leadership and management skills. - As Director of Software Development at Verizon Wireless, he delivered projects on time and on budget while reducing expenses without impacting performance. - He has expertise in areas like leadership, project management, budgeting, security, and customer relationships. - Notable achievements include developing the first real-time IP data mediation system and reducing annual budget expenses without impacting operations.

1. 1Joseph Moore
Lynnwood, WA 98036 ♦ (206) 437-9973 ♦ joem154@yahoo.com
DIRECTOR OF SOFTWARE DEVELOPMENT | IT ENGINEERING | IT OPERATIONS
 A resourceful, influential & motivated DIRECTOR, formerly with Verizon Wireless, of Software Development, IT
Operations and as a Principle/Lead Software Engineer with more than 20 years of proven Business & Technical Expertise.
 A Talent for building successful, loyal Teams, Software Systems, & with management policies that supported Organizational
Growth & individual Team Member success and excellent.
 A proven record of Vision, Innovation, Direction & Management for accomplishments in delivering excellent service to Clients,
reducing expenses within IT Software Development teams without impacting Team Performance, and of IT Operations by 24x7
full responsibilities to keep operational business systems crucial for the uninterrupted flow of $60b+ of Billing Revenue.
AREAS OF EXPERTISE
 Leadership/Team Building
 Recruiting-Staff Development
 Asset Protection
 Disaster Recovery
 Financial Management
 Budgeting
 Cost Reductions
 Security Fortification
 Vendor Selection
 Vendor Management
 Vendor Contract Negotiations
 Forecasting
INNOVATIVE IMPROVEMENTS
 A proven knowledge and demonstrated skills in PMI methods and processes through managing various projects as a
Principle Software Engineer and formerly as a Project manager, and while a Director of Software Development.
 Earned a Certificate in Project Management from the University of Washington & could have obtained PMP
certification, except with promotion to Director, there was no time to get PMP certification following promotion.
 A proven track record leadership by creating & providing a Professional Project Management team (with up to 20
PMP certified Project Managers) to manage all team Projects. My PMP Project Management team influenced the
adoption by the Network Department of an Executive Director-led organization of up to 3 Directors having 6 PMP
Project Managers for Corporate-Impacting very large scale projects.
 Proven track record of Leadership & Strong Problem Solving abilities with the Design, Development, Testing, &
24x7 Operation of the nation’s new Real-Time 1st
IP Data Mediation system supporting Business Strategy with the
capability of excluding Customer Services-Free IP data usage from Billing.
 Leadership & direction for the re-design of Real-Time IP Data Mediation systems to make them highly scalable to
Volumes Growth, resilient, reliable & a distributed system while using lower costing server hardware.
 Acquired & utilized novel Software Support Tools, later adopted by other Senior Organizations, as Best Practices &
directed team utilization of automated Function Testing & Load performance.
 Mitigated potential corporate desktop data loss by implementing a 1st
of its Kind fully automated daily desktop data
backups, assuring protection of all team data assets.
 Leadership of efforts to identify, select, prototype & implement HP Quality Center to centrally automate & manage
team Requirements & System Test Plan development.
 Spearheaded elimination of 25 dissimilar inventory database designs by developing a standardized & uniform
National Equipment/Circuits database inventory design.
LEADERSHIP ACHIEVEMENTS
 Successful leadership & strong problem solving abilities by directing & guiding the accomplishment of over 150
Data Mediation Software Update projects annually using Project Prioritization, Agile Development & SDLC
methodologies, resulting in meeting all Quality & Schedule deadlines.
 Successful leadership by directing the accomplishment an additional 50+ Network System Software Update projects
annually, resulting in exceeded Customer Expectations/Satisfaction.
 Communicated effectively with CTO/Senior Management to detail Project Progress & Status on IP Mediation
System development & implementation & a “Single Design” for Network Equipment Inventory systems.
 Enhanced National Mobile Wireless Coverage Map quarterly updates, reducing update deliveries from 30 days to 5
days, exceeding Network CTO expectations of 15-day deliveries.
 Certified that CTO/Senior Network Officers had network Financials-to-Construction performance reporting by
developing cross-platform data integration from 10 source database systems.

2. Joseph Moore – Page 2
 Recruited, hired & promoted 11 high quality internal/external candidates for management positions.
 Minimized Employee Turnover to less than 2%.
 Used good judgment with allocation of 25% of Employee Business Expense budget for Vendor Training, thereby
ensuring continuing engineering skills improvement.
 Eliminated HR complaints over 12-year period by effective team management & policy enforcement.
 Provided highly effective leadership in Vendor Selection & Contract Negotiations for Network Security Systems.
 Passionate within the organization to have the teams think & perform in “Better, Faster, Smarter & Cheaper” ways
of software development.
 Led the organization to successfully pass “1B” Verizon Corporate Audits of Security & Development Methods.
OPERATIONAL PERFORMANCE
 Achieved annual data mediation transfers worth $60B Voice/SMS/IP billing revenues from Network to IT Billing
Systems of approximately 5 trillion Voice/SMS/IP records while limiting human-caused revenue loss to under $50K.
 Reduced total mediation system failures & reduced system failure recovery durations from 12 to lees than 2 hours by
requiring automated recovery tools to be developed & used.
 Identified & resolved team operational inefficiencies from quarterly All-Team meetings & monthly Skip-Level
meetings, utilizing Best Practices, & initiating changes in identified inefficient team processes.
 Managed timely systems hardware Capacity Growth purchases driven by Capacity/Demand Engineering,
simultaneously overseeing the required installation of production-equivalent Disaster Recovery infrastructure.
BUDGETING REDUCTIONS
 Passion thru management of budgets by a 3.5% expense reduction goal with a 5% annual reduction (from an $8.5M
expense budget) without impacting organizational team operations.
 Reduced annual CAP Spending from $20M to $8M by re-engineering of Server Architecture.
 Decreased annual Vendor Software maintenance costs from $2.5M to $700K by replacing Data Mediation SW
Vendor through rigorous RFP vendor selection & contracts negotiations.
 Managed vendor relationships to use efficient processes for Software Delivery & Support Services.
 Passion for cost-effective budgeting by elimination of excessive monthly $500K CAP budget spending to under
$75K monthly within 1st
two months of a Software Team assignment, resulting in annualized CAP savings of $5.1M
while concurrently improving software services & improving Customer Relationship.
CUSTOMER RELATIONSHIPS
 Ensured customer satisfaction by delivering software products that met or exceeded expectations by consistently
being on-schedule, within budget & defect free, utilizing fine-tuned Team Workflow Processes.
 Achieved Pre-Pay Mobile Subscriber satisfaction by 100% Vendor Software Updates QA testing of supporting
activations & "Purse" management software.
 Guaranteed system users of Network Real Estate System Performance Satisfaction by solid Software Development
Lifecycle methodologies on the Real Estate System 100% accurate management of $2B annual property lease
payments/receipts.
PEOPLE MANAGEMENT
 Performed semi-annual & annual Performance Evaluations & Reviews for 7 managers & 2 support staff employees.
 Coached & gave guidance to each of 7 managers for improving their performance to high standards.
 Provided guidance & assistance to managers dealing with under-performing employees.
 Placed one manager on a Development Plan for Performance Improvement, eventually resulting in his termination
for poor performance.
SOFTWARE ENGINEERING EXPERIENCE
 Led a 7-person team to software engineer, develop & implement (UNIX C-Language, using OOD methods) real-
time Parallel Processing Subscriber Activation system using Oracle RDBM & IP Protocols.
 Led a 6-person team to software engineer, develop & implement (UNIX C-Language) a real-time Cellular Roaming
Fraud Prevention system, saving $12M annually in roaming fraud losses. Awarded US PTO Patent, 1999.
 Led a 5-person team to software engineer, develop & implement a real-time Mobile Subscriber Payment system.
 Led a 5-person team to software engineer, develop & implement a Cellular Authentication Key management system.

3. Joseph Moore – Page 3
PROFESSIONAL (& PERSONAL) EXPERIENCE
Personal Property Remodel & Renovations Lynnwood, WA Apr 2013 – Mar 2015
Travel & Vacation USA Sep 2011 – Apr 2013
Director, SW Engineering Bellevue, WA Verizon Wireless Apr 2000 - Aug 2011
Manager, SW Engineering Bellevue, WA Vodafone/AirTouch Oct 1999 - Apr 2000
Principle Lead SW Engineer Bellevue, WA Vodafone/AirTouch Dec 1992 - Oct 1999
Project Manager Seattle, WA U S West Communications Apr 1988 - Dec 1992
UNIX System Administrator Seattle, WA U S West Communications Apr 1984 - Dec 1992
EDUCATION
Masters of Software Engineering - Seattle University, Seattle, WA
Bachelor of Science - Electronics - University of Scranton, Scranton PA
Certification - Project Management - University of Washington, Bellevue, WA
Certification - C++ Programming - University of Washington, Bellevue, WA
Expert - C-Language, UNIX Systems, IP Protocols & Software Engineering
AWARDS / RECOGNITION
Verizon Wireless Network CTO/EVP Achievement Award - 2004
Deployment of 1st IP Mediation System capable of excluding Customer Services-Free Usage from being billed.
US PTO Patent (U S 5953653 A) 1999
“A Method & System for Preventing Mobile Roaming Fraud”