1. Quannetta Laidler
*Healthcare Administration*
“Training an Elite Workforce”
Email: quannettal@hotmail.com Conyers, GA 30013 Mobile:(404 ) 542-9767
Results Driven Leader with a 10+ year proven track record of success in managing a
1.2 million dollar payroll budget. Master at supervising, staffing and monitoring
quality assurance for 10+ major Metro Atlanta medical accounts. Possesses a robust
combination of business management and leadership experience that fosters
continuous improvement of employees and company.
PE R FO R M ANCE HI G HL I G HT S & B ENCHM AR K S
Delivers comprehensive on-time payroll management for over 30+
phlebotomists. Provides accurate account of vacation hours, FMLA, and
regularly collaborates with accounting to reconcile any discrepancies.
Created an atmosphere of excellence and currently boasting a turnover rate of
less than 5% with average tenure around 10 years.
Instrumental in selection and development of over 40+ well
qualified candidates that deliver the highest level of
performance.
Possesses over 15 years of experience as certified phlebotomist successfully
serving over 500+ patients.
Key Skills
Payroll
Budgeting
Forecasting
Strategic
Planning
Employee
Benefits
Leadership
Performance
Tracking
Process
Improvement
PR O FE S S I O NAL CAREER CHR O NO LO G Y
LAB CORP PATIENT SERVICE TECH SUPERVISOR - TUCKER, GA 2011 - Present
• Charged with ensuring 100% patient and client satisfaction, routinely quality assures 10+ locations.
• Developed rapport with a network 20+ office administrators that monitor employee performance.
• Implemented strategic employee benchmarks, training processes, and performance evaluations to enable
sustainable growth and retention.
• Drastically lowered patient complaints by over 15% during tenure of leadership.
LAB CORP ASSISTANT- PATIENT SERVICE TECH SUPERVISOR - TUCKER, GA 2004 - 2011
• Due to outstanding performance evaluations, promoted to team lead. Began payroll training, performance
coaching and quality assurance of subordinate’s processes.
• Fully qualified and trained new hires ensuring that the company’s standard of training excellence was met.
• Gained experience with Tier 1 applications, achieved mastery with SQL, Ceridian software, Time tracker,
Green source, and time and labor.
AMERICAN RED CROSS– Claims Service Associate – Atlanta, GA 2002-2004
• Collected blood samples via venipuncture from over 150+ donors.
• Created forms that included patient demographics, donor status and production rates in order to provide day
to day production results.
STATE FARM INSURANCE– Claims Service Associate – Atlanta, GA 2002- 2004
• Assisted claim processors and claim representatives by updating initiated claims from incoming customer who
have suffered a loss, requesting policy updates. Processed incoming claims, new policy updates, inputting,
organizing, storing, and retrieving data based on client policies.
ED UCAT I O N
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