1. Zachary D. Seelenbinder
12311 Old Pomerado Road, Unit # 8 Poway CA, 92064
Cell (760) 213-7198 Home (858) 842-4509
Email zsleankaizen@gmail.com
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Senior Pharmaceutical Technician
A licensed Pharmacy Technician and Certified Lean Process Champion who excels at interfacing with Medical
Personnel, Patients, Team Members, and Consumers regarding all aspects of insurance prescription plans and
related pharmaceutical questions.
EMPLOYMENT
Home Delivery Pharmacy 5/2013-Present
Receive, process, and distribute prescriptions to patients and resolve any nonconformance with
patients and prescribers.
Senior Pharmacy Technician- Responsible for implementing and sustaining continuous improvement efforts of
Pharmacy Technicians, Clerks, and Customer Service Agents.
• Communicate with customers regarding any concerns about their orders.
• Monitor and correct deviations from standard practice within the team.
• Provide timely answers to physicians and providers regarding pharmaceuticals and plans.
• Create orders and process prescriptions.
• Possess and communicate a comprehensive knowledge of formularies and pharmaceuticals
• Promote Lean Culture within all levels of the company.
• Proficient with MedAccess, MedResponse 2.0, Optum Rx, Right Now Technologies, Microsoft Office
including Excel, Word, Outlook and PowerPoint
Accomplishments:
• Applied root cause corrective action method to improve standard process and reduce call wait 28%.
• Supervised RCCA meetings to reduce wrong field use in prescription forms 30%
• Used Value Stream Mapping to integrate new specialty medication processing.
• Applied Kaizen continuous improvements to improve caller response time 24%
• Using Pareto analysis determined the common cause of form errors
MedImpact 9/2011- 5/2013
A third party pharmaceutical benefit manager handling claim resolution for pharmacies, prior
authorizations for prescribers and customer service to patients
Pharmaceutical Service Representative II 2/2013-present
• Responsibility for prior authorization customer inquiries involving physicians and other providers.
• Evaluated internal computer procedures to improve customer question resolution.
• Improved team knowledge of policy regarding formularies and pharmaceuticals.
Pharmaceutical Service Representative I 4/2012-2/2013
• Handled caller inquiries regarding pharmaceuticals and formularies.
• Resolved issues with prior authorizations and prescriptions for customers.
• Promoted to PSR II.

2. MedImpact Customer Service Representative 9/2011-4/2012
• Assisted with customer calls regarding prescriptions.
• Answered callers with prior authorization questions.
• Promoted from contract to direct hire PSR I.
Sony International Gaming Customer Service Representative 1/2009-6/2010
• Performed online moderation of live chat / gaming.
• Provided conflict resolution and enforcement of Sony regulations.
Consumers Alliance Processing Corporation Data Entry Technician 1/2007-10/2008
• Updated and entered adjusted credit card financing and Annual Percentage Rates.
• Contact creditors to help customers obtain lower APRs through debt consolidation.
• Communicated with customers to offer an adjusted APR.
Sears Sales Associate 12/2006-12/2007
• Floor sales and customer service
• Entering service and parts orders
• Operation of cash register
• Maintenance of inventory.
EDUCATION
Lean Six Sigma Certification
Lean Six Sigma Green Belt Certification 2013-2016
ASQ Lean Six Sigma core program with emphasis on transactional lean methods.
Exceeded American Society for Quality standards graduating at 94%.
Pharmacy Technician Certification Board
Certified Pharmacy Technician 9/27/2011
Kaplan College, San Diego, CA
Pharmacy Technician Certificate Program 2010-2011
Completed program with 95% course average
Palomar College, San Marcos, CA
Computer Graphic Communications 2005-2006
San Marcos High School, San Marcos, CA
Graduate 2004
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COMPUTER SKILLS
MedAccess, MedResponse 2.0, Right Now Technologies
Optum Rx, Microsoft Office including Excel, Word, Outlook and PowerPoint