1. Theresa L. Rea
15938 Quarry Rd #4B ♦ Lake Oswego,OR 97035 ♦ 503-332-7281 ♦theresakrer@gmail.com
SKILLS AND PERSONAL STRENGTHS
♦ Proficient in MS Office; graphics software ♦ Detail Oriented
♦ Type 65 wpm and 10key ♦ Ability to perform multiple tasks simultaneously
♦ Reception/Answering multiline phones ♦ Excellent problem solver
♦ Exceptional written/oral communication skills ♦ Accurate
♦ Data Entry/Database Management ♦ Work well in team or independently
♦ Accounts Receivable/Accounts Payable ♦ Work effectively in stressfulconditions
♦ Grant Writing/Program Development ♦ Very personable
♦ Presentation Skills to mutliple audiences ♦ High aptitude for learning new things
Relevant Experience
Community Resource Specialist/Community Information & Referral Specialist
· Maintained database records according to federal guidelines (AIRS)
· Worked directly with public to help them access needed social services and supports
· Served as a liaison between clients and professionals to assist in program development
· Thorough knowledge of major resources in Oregon and SW Washington
· Experienced in dealing with stressful and escalated situations with grace and poise
· Utilized multiple web-based programs simultaneously to conduct research/access resources
· Utilized multiple interview techniques to ascertain the nature of needs for clients
· Trained in crisis intervention, mandatory reporting, and crisis situations
Customer Service
- Handled all customer questions, requests, and account inquiries
- Maintained high quota of answering incoming calls with max customer satisfaction
- Simultaneously answered incoming calls, walk-in customers, and payment entries
- Accurately created customer orders, account changes, new accounts, and repair requests
- Assisted customers in resolving issues and complaints
- Assisted customers with product information, sales, and troubleshooting
- Utilized effective listening skills to understand the needs and concerns ofcustomers
Employment History
Community Resource Specialist 211info 9/2014—4/2016 Family
Consultant/Project Mgr Oregon Family Support Network 8/2007 – 3/2009
Family Consultant OHSU 3/2004–10/2007
Graduate Teaching Assistant Portland State University 9/2000 – 9/2008
Education
Certified Resource Specialist AIRS Certification 2015
Portland State University Bachelor of Science; Psychology 1999- 2000
Portland State University Doctoral Candidate; System Science 2000-2008