Seeking an executive role in the automotive industry. Have experience in the implementation of safety recalls; also led the Takata airbag safety recall; experienced in mediation. Seeking a comparable position to my previous experience with Impartial Services Group and Stericycle - both in Irving,Texas, preferrably in the Las Colinas area. Currently seeking a position in project management.

1. Pamela Deann Baker
1606 Arcady Lane
Irving, TX 75061
(972)370-8838
PamelaDeannBaker@gmail.com
PB
OBJECTIVE
My goal is to be a light and
a Creator. It is my dream to
help others achieve their
goals, and my destiny is to
help others fulfill their
dreams. I have the
administrative and
intrapersonal skills to do
just that. I have many goals
and dreams myself, and I
believe that by helping
others reach theirs I will also
reach my own.
EXPERIENCE
Customer Care Coordinator ▪ November 2014 – August 2016
Stericycle – Irving, TX
Assisted Chrysler, Honda, Nissan, BMW, Suzuki, Lexus, and Toyota customers by providing information concerning safety recalls relevant to
their vehicles, researching and accessing information in the database pertaining to safety recalls, actively notifying customers about their
safety recalls via outbound telephone calling as well as addressing and assisting all inbound callers and completing surveys while updating
customer and dealership information in the database and connecting them to dealerships to schedule appointments, as well as maintaining
and updating all appointment details in the database or on an Excel spreadsheet.

2. Recall Specialist ▪ July 2013 – November 2014
Impartial Services Group ▪ Irvi ng , T X
Assisted with incoming and outgoing calls for the purpose of scheduling safety recall appointments, addressing customer concerns politely
and efficiently, maintaining and updating information in Microsoft Excel spreadsheets, informing and advising customers as well as
dealerships about safety recalls, training new employees in all areas of assisting incoming and outgoing calls in the Recall department,
including updating information through data entry.
Customer Care Advocate ▪ O c t o ber 2 012 – J une 2 013
C o nnex t i o ns – Irvi ng , T X
Provided outstanding customer service for Optum Rx; a mail order pharmacy; processing orders, addressing and resolving complaints;
obtaining authorization for refills, making evaluative judgments on appropriate decisions to address and resolve numerous issues relating to
the provision of customer advocacy; provided customer support for Medicare's Annual Enrollment period; actively contacting and assisting
disabled, retired, and elderly people in their enrollment in appropriate Medicare and supplemental plans suitable to their needs.
SKILLS
 Type 75 wpm with 99% accuracy, exceptional conversational Spanish and interpersonal skills, Microsoft Word, Excel, Powerpoint, Suite,
and Office
EDUCATION
North Lake College; Irving, TX
May 2004 ▪ Associates in Arts in Early Childcare Education
Arlington Court Reporting College; Arlington, TX
October 1990 ▪ C e rtifie d Le g al Se cre tary
Addi t i o nal c redi t s t hro ug h DC C C D T el ec o ll eg e and U ni versi t y o f Dal l as i n Irvi ng , T ex as whi l e present l y
pursui ng my bac hel o r ’s deg ree i n Busi ness and Publ i c R el at i o ns.