Preso for the Leadership course at the Metropolia University of Applied Sciences in Helsinki, Finland.

1. DIVERSITY LEADERSHIP
Aydin Kintziger & Jan Van Br akel
Helsinki Metropolia University of Applied Sciences 2011

2. WHAT’S IT ABOUT?
‣ Diversity
‣ Pro’s & con’s
‣ Guidelines
‣ Interview

3. diversity
noun ( pl. -ties)
the state of being diverse; variety : there was
considerable diversity in the style of the reports.
• [usu. in sing. ] a range of different things :
newspapers were obliged to allow a diversity of views to be
printed.

5. ADVANTAGES

6. CREATIVITY
‣ More unique solutions
‣ Maximize creativity
‣ Better decision making
(perhaps slower)

7. INNOVATIVE PRODUCTS
‣ Diverse teams > Diverse knowledge
‣ Creativity goes up
‣ Leads to innovative products & services

8. CUSTOMERS
‣ More target market knowledge
‣ Products match customer expectations
‣ Customer can identify with business (employees)
‣ Higher customer satisfaction

9. PRODUCTIVITY
‣ Higher productivity
‣ Less abscence
‣ Less outflow

10. LABOUR MARKET
‣ Optimal use of labour market
‣ Reaching less traditional parts of labour market
‣ Becoming employee of choice

11. CORPORATE IMAGE
‣ Corporate social responsibility
‣ Improves your company’s image

12. PREVENT GROUPTHINK

13. POTENTIAL PROBLEMS

14. ATTITUDINAL PROBLEMS
‣ Lack of cohesion
‣ Inability to take action, be productive & effective

15. PERCEPTUAL PROBLEMS
‣ Preconceived stereotypes
‣ Inaccurate biases

16. MISCOMMUNICATION
‣ Verbal communication
‣ Non-verbal communication
‣ e.g., nodding ≠ agreeing

17. SLOWER DECISION MAKING
‣ Unanimity through delibiration
‣ Slower consensus

18. GOOD LEADERSHIP

19. GOOD LEADERSHIP
‣ Scouting talent
‣ No micromanagement

20. GOOD LEADERSHIP
‣ Scouting talent
‣ No micromanagement

21. MANAGING DIVERSITY
GUIDELINES

22. MANAGING DIVERSITY
GUIDELINES
‣ Multicultural for innovation - Homogeneous for routine

23. MANAGING DIVERSITY
GUIDELINES
‣ Acknowledge differences and stereotypes

24. MANAGING DIVERSITY
GUIDELINES
‣ Equal power: cultural dominance is counter productive

25. MANAGING DIVERSITY
GUIDELINES
‣ Mutual goal

26. MANAGING DIVERSITY
GUIDELINES
‣ Positive feedback to enhance team spirit

27. MANAGING DIVERSITY
GUIDELINES
‣ Mutual respect

28. TOOLS
‣ Diversity training
‣ Chief diversity officer
‣ Skype

29. INTERVIEW

30. CONCLUSION
‣ 3 Layers of Diversity
‣ Advantages
‣ Problems
‣ Good leadership and guidelines

31. KIITOS!