Robert Johnson has over 25 years of experience in the video game industry managing teams of 5 to 50 employees. He managed high-profile, high-cost projects and helped grow Nintendo of America's Product Testing Department from 7 to over 100 employees. Johnson coordinated debugging efforts for major game titles, maintained aggressive timelines, and effectively communicated with all levels of an organization working in a fast-paced environment with changing priorities. His experience also includes IT and help desk roles at Nintendo of America, where he has worked since 1990 in various coordinator and support positions.

1. Robert Johnson
1433 Terrace CT NE, East Wenatchee, WA 98802
Key Accomplishments
 Over25 yearsof experience inthe videogame industrymanagingteamsof 5to 50
employees.
 Managed highprofile projectswithhigh-dollarcosts/returns.
 Keyrolesingrowthand developmentof NintendoOf America’sProductTestingDepartment
– from7 employeestoover100 employeesand300 Associates
 Establishedsolidworkingrelationshipswithinternaland worldwide partners tomeetgoals
and objectives
 Consistentlyreceivedpositive reviewsandawardcompensationseachyear.
Coordination/Management
 Coordinateddebugefforts fornumerousflagshiptitles formulti-regionrelease
 Maintainedaggressivetimelinestomeetcompanygoalsandmarketinglaunch schedules
 Utilizedstaff,projectandresource managementknowledgetofulfill multiple rolesand
services
 Preparedandmaintainedaccurate records
 Managed andassessedteammembers
 Effectivelycommunicatedtoall levelsusingstrongwrittenandverbal communicationskills
 Successfullyworked inafast-paced,highlyconfidentialenvironmentwithfluctuating
prioritiesanddeadlines
IT/Help Desk
 WorkedwithActive Directorytoassignrightstonetworkfolders,resetpasswords,and
unlockaccounts
 Performed troubleshootingonhardware andsoftware issuesondepartmentworkstations
(e.g.harddrive replacement,RAMinstallations,andvideocapture software)
 Replacedfaultyinternal andexternalhardware includingkeyboards,mice,andUSBcables
 Setup PCsand ran imagingprocessto prepare themforuse by specificdepartmentgroups
 Completedprojectof formatting(#) harddrivesinpreparationtobe usedinnew PCs
 DiagnosednetworkrelatedissuessuchasfaultycablinganddisabledIDFswitchports
 Createdhelpdocumentsforthe knowledgebase
 Labeledequipmentandmaintainedinventory

2. Work History
Nintendo of America – July 1990 to Present
 SeniorProjectCoordinator–April 1999 to Current
 ProjectCoordinator– April 1995 to April 1999
 Contact Center– July 1990 to April 1995