May 2010 presentation at WorldatWork 2010 Conference, Dallas TX Presented by Kate Lister, principal researcher at the TeleworkResearchNetwork.com and Jim Ball, co-founder of Alpine Access, one of the nation's largest home-based call center. © 2011 Telework Research Network - All Rights Reserved

1. Telecommuting: The Bottom Line Kate Lister, Telework Researcher and Author Jim Ball, Managing Partner, Alpine Access Consulting

3. Author

4. Undress For Success: The Naked Truth About Making Money at Home (Wiley, 2009). Forward by Jack Nilles.

5. Praised by WorldatWork, Telework Canada, Telcoa, and top worklife experts.

6. Telework Researcher

7. 250+ Studies / Interviews

8. Telework Savings Calculator2010 Total Rewards Conference & Exhibition

10. Original 100% home-based employee call center

11. 2,800 employees in 35 states

12. Managing Director, Alpine Access Consulting2010 Total Rewards Conference & Exhibition

14. Employers, Employees, Community

15. Quantitative

16. Qualitative

17. The Barriers

18. Cultural, Societal

19. Best Practices / Resources2010 Total Rewards Conference & Exhibition

20. Telework Savings Calculator • Used by legislators, community advocates, and Fortune 500 companies in U.S. and Canada to promote telework initiatives • Available for every City, County, Metro Area, Congressional District, State in U.S. • Savings Company: Real Estate, Absenteeism, Turnover, Productivity Community: Oil, greenhouse gases, traffic, highway maintenance Individual: Gas, auto, food, parking, tolls, clothing, daycare

21. Custom Savings Calculator Total # of employees # Teleworkers Days / week they will telework Additionalpeople who could work at home Roundtrip miles to work Roundtrip commute in minutes Other employee Savings $ per gallon of gas % teleworker offices that are eliminated Cost per kWh of electricity Cost/per office Cost of losing an employee Cost of unscheduled absences % Reduction in absences % of employees who quit each year % improvement in retention Assumed improvement in productivity Average annual earnings of teleworkers Other company savings % Who could work at home % of people who want to telework % Daily travel reduction Parking, Lunch, Work Clothes Other Individual Savings/Year Day Care Costs

22. Telework Savings Calculator - Sources American Community Survey Bureau of Transportation Statistics (BTS) Omnibus Household Survey 2005 Reason Foundation — The Quiet Success: Telecommuting's Impact on Transportation and Beyond EPA MOBILE6.2 Colliers International 2008 Parking Study BLS Labor Review BLS Consumer Spending Report Center for Energy and Climate Solutions / Global Environment and Technology Foundation National Association of Child Care Resource & Referral Agencies U.S. Department of Energy, Energy Information Administration, Household Electricity Reports National Highway Safety Administration "Traffic Safety Facts” Federal Highway Administration Traffic Safety Data Cushman & Wakefield MarketBeat Matthews and Williams "Telework Adoption and Energy Use in Building and Transport Sectors in the United States and Japan” U.S. General Administrative Services Telework Studies American Management Associations / AVAYA "Unleashing the Hidden Productivity of your Small Business” CCH Unscheduled Absence Survey TalentKeepers Employee Turnover Trends WorldatWork Member Surveys CommuteSolutions.org

23. Telecommuting: The Bottom Line Employers

25. Facilities

26. Absenteeism

27. Attraction / Retention

28. Other2010 Total Rewards Conference & Exhibition

29. Employer Productivity Businesses lose $600 billion a year in workplace distractions. Fewer Interruptions More Effective Time Management Empowerment Flexible Hours Long Hours

31. Dow Chemical estimates a 32.5% increase in productivity. - IBM study suggests telework employees up to 50% more productive. - Alpine Access, shows 30% increase in sales / 90% reduction in complaints - Over two-thirds of employers report increased productivity for telecommuters.

32. Employer Productivity Workers when you need them

34. More Flexible

35. Scalable

36. Hoteling / Hot Desking

41. Employer Benefits: Attraction / Retention Among top non-financial benefits Expands talent pool Geography Caregivers Part-timers (26M) Disabled (16M) Rural Retirees Almost 80% of employees say they would like to work from home, at least part of the time. More than a third say they’d choose the option to telecommute over a pay raise.

43. Only 75% of women age 25–54 participate in the labor force.

44. Almost a quarter of women work part time (16.5 million), vs. 10% of men.- Two-thirds of employees would take another job to ease the commute.

45. Employer: Total Savings (Half-Time)

46. Employer: Other Benefits Potential financial incentives Improved COOP Community citizenship Alternative to off-shoring Avoid of environmental Avoid city access fees Reduce overtime Reduce overstaffing 24/7 global coverage Fewer meetings Higher quality Results-based management Reduce potential for discrimination Increase employee empowerment Improve work-life balance Avoid of local labor burnout Equalizes personalities Local licensing compliance Local knowledge hires Tax / Cash Incentives

48. Productivity

49. Technology

50. Management Overhead

51. Security

52. Culture

54. Communications

55. Synchronous vs. Asynchronous2010 Total Rewards Conference & Exhibition

57. Virtual Private Network (VPN) / Biometrics

58. Virus Protection / Monitoring

59. Firewalls

60. Personal Use2010 Total Rewards Conference & Exhibition

62. Esprit de corps

63. Advancement

64. Communications

65. Can vs. Can Not's2010 Total Rewards Conference & Exhibition

67. FLSA

68. Workers Compensation

69. Union Issues

70. State / Local Taxes

71. State Licensing

72. State Friendliness

73. Site Inspection2010 Total Rewards Conference & Exhibition

74. Employees Telecommuting: The Bottom Line

76. Time

77. Gas

78. Money2010 Total Rewards Conference & Exhibition

79. Telecommuting: Employee Benefits • 90% of home-based telecommuters say they are happier with the balance in their lives because of working from home. • During the 2008 run up in fuel prices, 92% of employees said they were concerned with the high cost of fuel. 73% felt their employers should take the lead in helping them reduce their commuting costs. •During the same survey, two-thirds said they’d take another job to ease the commute.

81. Space

82. Loneliness

83. Co-Worker Jealousy

84. Advancement

85. Overworking2010 Total Rewards Conference & Exhibition

86. Community Telecommuting: The Bottom Line

88. Fossil Fuel Dependence

89. Traffic Congestion

90. Highway Maintenance

91. Other2010 Total Rewards Conference & Exhibition

92. Community Savings

93. Community Benefits • From 1982 to 2005, only 6% of major cities were able to expand their roads in pace with traffic needs. Over 60% fell behind by more than 30%.

94. Telecommuting: Community BenefitsThe Environmental Ripple Effect Less Travel Teleconferencing / Video Conferencing Remote Training / Webinars Less Construction Less Office Equipment / Toxic Waste Less Paper

95. Telecommuting: Bottom Line Benefits

96. Telecommuting: Other Community Benefits Reduce human congestion Revitalize cities Improve emergency responsiveness Increase productivity among non-telecommuters by reducing travel times Increase employment Provide portable work options for military families Reduce the offshoring of jobs Raise the standard of living in rural and disadvantaged areas Reduce terrorism targets of opportunity 2010 Total Rewards Conference & Exhibition

97. Resources Telecommuting: The Bottom Line

98. Telecommuting: Available at:TeleworkResearchNetwork.com Telework Savings Calculator Federal, State, Local Incentives Programs Statistics, Case Studies, Pros & Cons Consultant Referral Sample Documents Latest News 2010 Total Rewards Conference & Exhibition

99. Questions Telecommuting: The Bottom Line

100. Contacts: Kate Lister http://TeleworkResearchNetwork.com Kate@TeleworkResearchNetwork.com 760-703-0377 (Left Coast Time) Custom Research, Speaking, Whitepapers, Writing Jim Ball jball@AlpineAccess.com http://www.AlpineAccess.com 720-559-4732 (Forgotten Mountain Time) Send Your Call Center Home 2010 Total Rewards Conference & Exhibition