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The Shifting Nature of Work in the UKBottom Line BenefitsKate Lister, Tom HarnishSponsored by Citrix Online© 2011 Telework ...
The Shifting Nature of Work in the UKBottom Line BenefitsSponsored by Citrix Online                                        ...
Introduction                     ‣        Definitions                     ‣        Sources                     ‣        Ass...
BACKGROUND        •       500 case studies, reports        •       Top virtual employers, experts, advocates,             ...
SOURCES                      •       UK government sources: Department for Work and Pensions,                             ...
GENERAL                                                          ASSUMPTIONS                                              ...
VARIABLES    ✓ Total	  #	  of	  employees	            absences	      ✓ Current	  #	  of	  	  Teleworkers	   ✓ %	  Reduc9on...
POLESponsored by Citrix Online                                                          Telework Research Network© 2011 Te...
EMPLOYER      BENEFITS                      •       Productivity                      •       Real Estate                 ...
PRODUCTIVITY                      •       Fewer Interruptions                      •       More Effective Time            ...
Annual Increase in Productivity!               Twice Weekly                        50       100          500            UK...
REAL ESTATE•    Average office cost = £4,292/year (based on a 2007     government report) though London offices can run     ...
Annual Savings In Real Estate & Energy! Twice Weekly            50         100          500         UK  Workshifting   Rea...
ABSENTEEISM                              Experience less stress;                               •                         •...
Annual Savings Due To Reduced Absenteeism!               Twice Weekly                        50     100       500        U...
RETENTION                      •       Option to work at home top non-                              financial benefit desire...
Annual Savings Due To Reduced Turnover!                Twice Weekly                             50     100        500     ...
OTHER                                                          •    Improved Continuity of Operations                     ...
EMPLOYER CONCERNS                       •     Control                        •     Productivity                        •  ...
EMPLOYER CONCERNS                       •     Control!                        •     Productivity                        • ...
EMPLOYER CONCERNS                       •     Control                        •     Productivity!                        • ...
EMPLOYER CONCERNS                       •     Control                        •     Productivity                        •  ...
EMPLOYER CONCERNS   •    Control    •    Productivity    •    Technology    •    Security!    •    Culture                ...
EMPLOYER CONCERNS                       •     Control                        •     Productivity                        •  ...
POLE POLLSponsored by Citrix Online                                                          Telework Research Network© 20...
EMPLOYEE      BENEFITS                   •          Time                   •          MoneySponsored by Citrix Online     ...
TIME                  •  54 minutes playing in traffic or                              riding public transportation        ...
Time Savings / Year (equivalent based on 8 hour workday)!                              Scenario                   Low   Av...
MONEY - £                      ‣       Transportation                      ‣       Food                      ‣       Cloth...
Workshifter Savings / Year by Mode of Travel!                                     (including fuel where appropriate)!     ...
AND MORE       Daycare / Eldercare                 •                  •       Serendipity purchases                 •     ...
EMPLOYEE CONCERNS                       •     Discipline                        •     Space                        •     L...
COMMUNITY                                                          BENEFITS                                               ...
PETROLEUM                                                          IMPORTS                                                ...
GREENHOUSE     GASES            •        Equivalent to taking 2.5                     million cars off the road           ...
TRAFFIC AND                                                          ACCIDENTS                                            ...
Other Community                                                     Benefits    •    Revitalize cities by reducing traffic—a...
SUMMARY                                                           Total Impact!                Twice Weekly               ...
Kate Listerkate@teleworkresearchnetwork.comTom Harnishtom@teleworkresearchnetwork.com+01-760-703-0377TeleworkResearchNetwo...
QUESTIONS?Sponsored by Citrix Online                                                          Telework Research Network© 2...
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Telework in the UK: The Bottom line benefits

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Telework in the UK: The Bottom line benefits

  1. 1. The Shifting Nature of Work in the UKBottom Line BenefitsKate Lister, Tom HarnishSponsored by Citrix Online© 2011 Telework Research Network – All Rights Reserved Telework Research Network
  2. 2. The Shifting Nature of Work in the UKBottom Line BenefitsSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  3. 3. Introduction ‣  Definitions ‣  Sources ‣  Assumptions ‣  Variables ‣  BenefitsSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  4. 4. BACKGROUND •  500 case studies, reports •  Top virtual employers, experts, advocates, naysayers •  Cited in Harvard Business Review, Wall Street Journal, etc.Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  5. 5. SOURCES •  UK government sources: Department for Work and Pensions, Department for Transport, Office of National Statistics, Department of Trade and Industry. •  Flexibility.co.uk, Wisework Ltd, UK Telework Association, Enterprise Nation •  AON, Kenexa Research, British Chambers of Commerce, Confederation of Business Industry, Chartered Institute of Personnel and Development, Equality and Human Rights Commission, Eurofound, European Union: European Social Fund, Forrester Research Inc, McKinsey Global Institute, Orange Future Enterprise Coalition, Royal Automobile Club Foundation, Trade Union CongressSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  6. 6. GENERAL ASSUMPTIONS ‣  2 days per week ‣  50 per cent of workforce ‣  67 per cent willing ‣  75 per cent reduction in drivingSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  7. 7. VARIABLES ✓ Total  #  of  employees   absences   ✓ Current  #  of    Teleworkers   ✓ %  Reduc9on  in  absences   ✓ Days/week  of  telework   ✓ %  turnover   ✓ Addi9onal  teleworkers   ✓ %  Reten9on   ✓ Roundtrip  miles  to  work   ✓ Produc9vity   ✓ Roundtrip  commute  in   ✓ Average  annual  earnings   minutes   ✓ Other  company  savings     ✓ Other  employee  Savings   ✓ %  Who  could  work  at  home   ✓ £  per  litre  of  petrol   ✓ %  Who  want  to  telework   ✓ %  teleworker  offices  that   ✓ %  Daily  travel  reduc9on   are  eliminated   ✓ Parking, Food, Work   ✓ Cost/kWh  of  electricity   Clothes   ✓ Cost/office   ✓ Other  Individual  Savings/ ✓ Cost  of  losing  an  employee   Year   ✓ Cost  of  unscheduled   ✓ Day  Care  Costs   Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  8. 8. POLESponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  9. 9. EMPLOYER BENEFITS •  Productivity •  Real Estate •  Absenteeism •  Retention •  OtherSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  10. 10. PRODUCTIVITY •  Fewer Interruptions •  More Effective Time Management •  Empowerment •  Flexible Hours •  More HoursSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  11. 11. Annual Increase in Productivity! Twice Weekly 50 100 500 UK Workshifting Productivity Increase £102,713 £205,426 £1,027,130 £15.3 bSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  12. 12. REAL ESTATE•  Average office cost = £4,292/year (based on a 2007 government report) though London offices can run 2-3 times higher.•  Reduction with 2 day a week home working = 15 per cent (based on a 2007 government report)•  Electricity savings = 4,400 kWh per person, per year (based on two corroborating studies by Global Environment Technology Foundation and Sun Microsystems)•  Extra home office energy is shown as a cost in the Employee Savings section Telework Research Network
  13. 13. Annual Savings In Real Estate & Energy! Twice Weekly 50 100 500 UK Workshifting Real Estate& Energy Savings £27,810 £55,621 £278,106 £4.2 b Telework Research Network
  14. 14. ABSENTEEISM Experience less stress; •  •  Less exposer to sick co-workers; •  Exposed to fewer occupational and environmental hazards; •  Avoid driving—the most dangerous part of the day; •  Able to handle personal appointments without losing a full day s work •  More time for exercise.Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  15. 15. Annual Savings Due To Reduced Absenteeism! Twice Weekly 50 100 500 UK Workshifting Absenteeism Savings £21,763 £43,525 £217,626 £3.2 bSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  16. 16. RETENTION •  Option to work at home top non- financial benefit desired by employees •  Expands the talent pool beyond geographic boundaries •  Provides access to disabled workers •  Offers alternatives that would have otherwise kept parents and senior caregivers out of the full-time workforce •  Appeals to aging workersSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  17. 17. Annual Savings Due To Reduced Turnover! Twice Weekly 50 100 500 UK Workshifting Turnover Savings £1,926 £3,852 £19,262 £287 m More realistic? £60,000 £120,000 £601,000 £9.0 bSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  18. 18. OTHER •  Improved Continuity of Operations •  Improved community citizenship •  Offers alternative to off-shoring •  Avoids environmental sanctions •  Avoids city access fees •  Reduces overtime and overstaffing •  Offers easier 24/7 global coverage •  Reduces potential for discrimination •  Weeds out weak players •  Improves work-life balance •  Avoids of local labor burnout •  Equalizes personalities •  Allows local knowledge hiresSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  19. 19. EMPLOYER CONCERNS •  Control •  Productivity •  Technology •  Security •  Costs •  CultureSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  20. 20. EMPLOYER CONCERNS •  Control! •  Productivity •  Technology •  Security •  Costs •  CultureSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  21. 21. EMPLOYER CONCERNS •  Control •  Productivity! •  Technology •  Security •  Costs •  CultureSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  22. 22. EMPLOYER CONCERNS •  Control •  Productivity •  Technology! •  Security •  Costs •  CultureSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  23. 23. EMPLOYER CONCERNS •  Control •  Productivity •  Technology •  Security! •  Culture Telework Research Network
  24. 24. EMPLOYER CONCERNS •  Control •  Productivity •  Technology •  Security •  Culture!Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  25. 25. POLE POLLSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  26. 26. EMPLOYEE BENEFITS •  Time •  MoneySponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  27. 27. TIME •  54 minutes playing in traffic or riding public transportation •  10 per cent spend more than 2 hoursSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  28. 28. Time Savings / Year (equivalent based on 8 hour workday)! Scenario Low Avg. High Time work days / year / person 8.5 11 21.5Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  29. 29. MONEY - £ ‣  Transportation ‣  Food ‣  ClothesSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  30. 30. Workshifter Savings / Year by Mode of Travel! (including fuel where appropriate)! Car Moto Bike Coach Rail Walk Low £720 £627 £475 £437 £563 £220 Mid £1,049 £955 £803 £765 £1,280 £548 High £2,883 £1,307 £1,154 £1,117 £2,021 £900Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  31. 31. AND MORE Daycare / Eldercare •  •  Serendipity purchases •  Office gifts •  Vehicle insurance •  Other incidentals •  Live in less expensive areaSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  32. 32. EMPLOYEE CONCERNS •  Discipline •  Space •  Loneliness •  Co-Worker Jealousy •  Advancement •  OverworkingSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  33. 33. COMMUNITY BENEFITS •  Petroleum imports •  Greenhouse gases •  Traffic and accidents •  OtherSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  34. 34. PETROLEUM IMPORTS •  Save over £750 million a year in imported oil •  Reduce oil imports by the equivalent of two- thirds of the UK s Sub- Saharan African importsSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  35. 35. GREENHOUSE GASES •  Equivalent to taking 2.5 million cars off the road •  Reduce transportation sector greenhouse gas by more than 4 per centSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  36. 36. TRAFFIC AND ACCIDENTS •  90 per cent said poor reliability of road networks had reduced productivity •  75 per cent complained that transport delays had a strong or moderate impact on the ability of their staff to get to work on time •  75 per cent feel their staff arrived at work stressedSponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  37. 37. Other Community Benefits •  Revitalize cities by reducing traffic—a disincentive to visitors •  Improve emergency responsiveness •  Provide portable work options for military families •  Raise the standard of living in rural and disadvantaged areas •  Reduce terrorism targets of opportunity •  Lower healthcare cost •  Provide highly educated talent access to jobs that maximize their potential •  Promote inbound talent migration without adding to local population •  Further reduce travel through widespread use of virtual technologies Sponsored by Citrix Online © Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  38. 38. SUMMARY Total Impact! Twice Weekly 50 100 500 UK Workshifting Employer £154,212 £308,425 £1,542,124 £23.0 b Employee £52,448 £104,897 £524,483 £7.4 b Community £14,216 £28,431 £142,156 £2.1 b Overall £220,876! £441,753! £2,208,763! £32.5 b!Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved
  39. 39. Kate Listerkate@teleworkresearchnetwork.comTom Harnishtom@teleworkresearchnetwork.com+01-760-703-0377TeleworkResearchNetwork.com
  40. 40. QUESTIONS?Sponsored by Citrix Online Telework Research Network© 2011 Telework Research Network – All Rights Reserved

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