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© 2014, Global Workplace Analytics, all rights reserved
Measure	
   Manage	
   Train	
  Advise	
  
© 2014, Global Workplace Analytics, all rights reserved
Personal	
  ROI	
  
from	
  the	
  
New	
  
Workplace	
  	
  
	
  
© 2014, Global Workplace Analytics, all rights reserved
Mika	
  Cross	
  
Flexible	
  Workplace	
  Strategist	
  
Presiden;al	
  Management	
  Council	
  (PMC)	
  Inter-­‐Agency	
  Fellow	
  
Mika.Cross@opm.gov	
  	
  
Kate	
  Lister	
  
President	
  
Global	
  Workplace	
  Analy;cs	
  
Kate@GlobalWorkplaceAnaly;cs.com	
  
Today’s	
  Presenters	
  and	
  Contributors	
  
© 2014, Global Workplace Analytics, all rights reserved
ObjecCves	
  
	
  
•  Why	
  are	
  we	
  doing	
  this?	
  
•  What’s	
  in	
  it	
  for	
  me?	
  
•  GeHng	
  the	
  message	
  out	
  
•  Tools	
  /	
  Resources	
  
© 2014, Global Workplace Analytics, all rights reserved
Change	
  is	
  Hard	
  
© 2014, Global Workplace Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
1)  Make	
  the	
  commitment	
  
2)  Involve	
  consCtuents	
  
3)  Give	
  stakeholders	
  the	
  WHY	
  	
  
4)  Show	
  WIIFMs	
  
5)  AnCcipate	
  resistance	
  
6)  Enlist	
  champions	
  
7)  Make	
  it	
  voluntary	
  
8)  Establish	
  goals	
  
9)  Make	
  it	
  formal	
  
10)  Communicate	
  
11)  Educate	
  
12)  Measure	
  results/refine	
  
Best	
  PracCces	
  
© 2014, Global Workplace Analytics, all rights reserved
What’s in
it for ME?
© 2014, Global Workplace Analytics, all rights reserved
Show	
  WIIFMs	
  
© 2014, Global Workplace Analytics, all rights reserved
What’s	
  In	
  It	
  For	
  Me	
  (WIIFM)?	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs: Time
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs:	
  Time	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs:	
  Money	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFM:	
  Money	
  
•  Commute	
  
•  Food	
  
•  Clothing	
  
•  Serendipity	
  
•  Insurance	
  
•  And	
  more	
  …	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs:	
  Health	
  
Stress
© 2014, Global Workplace Analytics, all rights reserved
WIIFM:	
  Health	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs:	
  Health	
  
© 2014, Global Workplace Analytics, all rights reserved
WIIFMs:	
  And	
  More	
  
© 2014, Global Workplace Analytics, all rights reserved
Why are
we doing
this?
© 2014, Global Workplace Analytics, all rights reserved
Sustainability!	
  
© 2014, Global Workplace Analytics, all rights reserved
People	
  
© 2014, Global Workplace Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
Math
Ahead
REMAIN CALM
WARNING
© 2014, Global Workplace Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
Why	
  People?	
  Engagement	
  
•  63%	
  Not	
  Engaged	
  
•  24%	
  Disengaged	
  
© 2014, Global Workplace Analytics, all rights reserved
Why	
  People?	
  A`racCon	
  
Make
me an
offer
©	
  2014,	
  Global	
  Workplace	
  Analy;cs,	
  all	
  rights	
  reserved	
  
© 2014, Global Workplace Analytics, all rights reserved
Why	
  People?	
  A`racCon	
  
© 2014, Global Workplace Analytics, all rights reserved
Why	
  People?	
  A`racCon	
  
© 2014, Global Workplace Analytics, all rights reserved
Why	
  People?	
  A`racCon	
  
The	
  Talent	
  Shortage	
  Con;nues,	
  Manpower	
  Group,	
  2014	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Profit	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Profit	
  
Save	
  Money	
  
•  Real	
  estate	
  
•  Turnover	
  
•  Absenteeism	
  
•  Health	
  costs	
  
•  Transit	
  subsidies	
  
•  And	
  more	
  …	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Profit	
  
Ensure	
  CompeCCveness	
  
•  Cost	
  control	
  
•  Top	
  Talent	
  
•  Agility	
  
•  Scalability	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Profit	
  
Increase	
  Efficiency	
  /	
  EffecCveness	
  
•  Produc;vity	
  
•  Goal	
  Alignment	
  
•  Accountability	
  	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Planet	
  
•  Pollutants	
  
•  Resources	
  
•  Traffic	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Planet	
  
•  Pollutants	
  
– Cars	
  	
  
– Travel	
  
– Office	
  Equipment	
  
– Cloud	
  Storage	
  
– Office	
  Construc;on	
  
– Highway	
  
Maintenance	
  
– Heat	
  Islands	
  
© 2014, Global Workplace Analytics, all rights reserved
Why?	
  Planet	
  
•  Resources	
  
– Energy	
  
– Paper	
  
© 2014, Global Workplace Analytics, all rights reserved
Spreading
the Word
© 2014, Global Workplace Analytics, all rights reserved
Communicate	
  
© 2014, Global Workplace Analytics, all rights reserved
Planning
Rollout
PilotOngoing
© 2014, Global Workplace Analytics, all rights reserved
Why	
  
Informa;on	
  
Readiness	
  
Champions	
  
Influencers	
  
Assump;ons	
  
Obstacles	
  
Transparency	
  
Objectives:
•  Info/data gathering
•  Find allies
•  Test assumptions
•  Anticipate obstacles
•  Determine readiness
Planning
© 2014, Global Workplace Analytics, all rights reserved
Methods
ü  Meetings
ü  Educate
ü  Surveys
ü  Focus groups
ü  Sociometrics
	
  
Planning
© 2014, Global Workplace Analytics, all rights reserved
Objectives:
•  Enlist
•  Engage
•  Inform
•  Educate
•  Assess
Pilot
© 2014, Global Workplace Analytics, all rights reserved
Methods
ü  Surveys
ü  Meetings
ü  Forums
ü  Gripe sessions
ü  Newsletter
ü  Frequent informal reviews
ü  Written agreements/Policies
Pilot
© 2014, Global Workplace Analytics, all rights reserved
Objectives:
•  Enlighten
•  Engage
•  Endorse
•  Lead
•  Educate
•  Overcome
•  Don’t screw up
Rollout
© 2014, Global Workplace Analytics, all rights reserved
Methods
ü  Leadership
ü  Brown Bag Lunches
ü  Peer Resources
ü  Testimonials
ü  Social Networks
ü  Training
Rollout
© 2014, Global Workplace Analytics, all rights reserved
Objectives:
•  Enhance
•  Measure
•  Embody
•  Leverage
•  Share
Ongoing
© 2014, Global Workplace Analytics, all rights reserved
Methods
ü  Ongoing surveys
ü  PR
ü  Case studies
ü  Social media
ü  Recruiting
ü  Brand
ü  Conferences
ü  Annual Report
ü  Best Places to Work	
  
Ongoing
© 2014, Global Workplace Analytics, all rights reserved
Tools &
Resources
© 2014, Global Workplace Analytics, all rights reserved
AgilWork:	
  WHY	
  are	
  we	
  doing	
  this?	
  WIIFM?	
  	
  
The	
  Case	
  for	
  Change	
  
Your	
  Logo	
  Here	
  
Click	
  Here	
  for	
  Free	
  Demo	
  	
  
of	
  The	
  Case	
  For	
  Change	
  
Good	
  UnCl	
  8/8	
  
© 2014, Global Workplace Analytics, all rights reserved
Created	
  by	
  Agilquest’s	
  	
  
Training	
  partner,	
  e-­‐Work.com	
  
© 2014, Global Workplace Analytics, all rights reserved
Free	
  Resources	
  
•  The	
  Case	
  For	
  Change	
  –	
  Free	
  Demo	
  –	
  through	
  8/8	
  	
  
	
  
•  Employee	
  Workplace	
  Savings	
  Calculator™	
  
•  Employer/Environmental	
  Savings	
  Calculator	
  
•  ROI	
  White	
  Papers	
  
•  Results-­‐Based	
  Management	
  White	
  Paper	
  
	
  
Email	
  Kate@GlobalWorkplaceAnaly;cs.com	
  
© 2014, Global Workplace Analytics, all rights reserved
Global	
  Workplace	
  AnalyCcs	
  
Employee	
  Telework	
  Savings	
  Calculator™	
  
Your	
  employees	
  
can	
  calculate	
  their	
  
own	
  savings	
  here	
  
© 2014, Global Workplace Analytics, all rights reserved
Free Standard
Models
Custom Models
•  100+ Assumptions
•  600+ Calculations
•  Hoteling, desk sharing,
other AWS
Authority Based
•  Backed up by 100’s of
research reports,
case studies, real
world examples
•  Continually updated
Global	
  Workplace	
  AnalyCcs	
  	
  
Workplace	
  Savings	
  Calculator™	
  
•  U.S Federal Government
•  U.S. Corporate
•  Pre-populated with
national, local, or
industry standards
© 2014, Global Workplace Analytics, all rights reserved
Global	
  Workplace	
  AnalyCcs	
  	
  
Workplace	
  Savings	
  Calculator™	
  
Calculates Impacts:
Estimates Costs: 
•  IT
•  Training
•  Implementation
•  Facilities
•  And more …
•  Real Estate
•  Productivity
•  Turnover
•  Absenteeism
•  Healthcare
•  Transit Subsidies
•  Parking Lots
•  Environmental Impact
•  And more …
© 2014 Global Workplace Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
Global	
  
Workplace	
  
AnalyCcs’	
  
Workplace	
  
Savings	
  
Calculator™	
  
	
  
Results:	
  
© 2014 Global Workplace
Analytics, all rights reserved
© 2014, Global Workplace Analytics, all rights reserved
OPM’s Human Resources Solution
	
  
	
  
Visit	
  the	
  OPM’s	
  Human	
  Resources	
  Solu7ons:	
  
hcp://www.opm.gov/services-­‐for-­‐agencies/	
  
	
  
	
  
	
  
	
  
© 2014, Global Workplace Analytics, all rights reserved
Thank	
  you	
  and	
  let’s	
  connect!	
  
Kate	
  Lister	
  
Kate@GlobalWorkplaceAnaly;cs.com	
  
	
   FutureWorkforce	
  
LinkedIn	
  
Mika	
  Cross	
  
Mika.Cross@opm.gov	
  
Mika_Cross	
  
LinkedIn	
  
© 2014, Global Workplace Analytics, all rights reserved
Your	
  Turn	
  
© 2014, Global Workplace Analytics, all rights reserved
Speaker	
  Biographies	
  
Mika	
  Cross	
  
Mika	
  Cross	
  is	
  a	
  seasoned	
  Human	
  Capital	
  Workplace	
  and	
  Policy	
  Strategist	
  specializing	
  in	
  global,	
  
strategic	
  workplace	
  ini;a;ves,	
  flexible	
  workplace	
  programs,	
  cultural	
  transforma;on,	
  diversity,	
  and	
  
inclusion	
  and	
  employee	
  engagement.	
  Her	
  16-­‐year	
  career	
  in	
  public	
  service	
  includes	
  military	
  
personnel	
  and	
  federal	
  civilian	
  human	
  resources	
  management	
  throughout	
  the	
  Department	
  of	
  
Defense,	
  United	
  States	
  Intelligence	
  Community	
  and	
  across	
  the	
  Federal	
  government.	
  She	
  is	
  a	
  
veteran	
  of	
  the	
  U.S.	
  Army,	
  serving	
  as	
  both	
  an	
  enlisted	
  soldier	
  and	
  commissioned	
  officer.	
  
	
  
Kate	
  Lister	
  
Kate	
  Lister	
  is	
  the	
  president	
  of	
  Global	
  Workplace	
  Analy;cs	
  a	
  consul;ng	
  and	
  research	
  firm	
  that	
  
specializes	
  in	
  helping	
  all	
  stakeholders	
  understand	
  and	
  embrace	
  the	
  business	
  case	
  for	
  telework,	
  
mobile	
  work,	
  flexible	
  work,	
  workplace	
  wellness,	
  and	
  other	
  agile	
  workplace	
  strategies.	
  Her	
  
organiza;on’s	
  research-­‐driven	
  workplace	
  savings	
  calculators	
  have	
  been	
  used	
  by	
  hundreds	
  of	
  
organiza;ons	
  to	
  es;mate	
  the	
  employer,	
  employee	
  and	
  environmental	
  benefits	
  of	
  new	
  workplace	
  
programs.	
  Her	
  firms	
  research	
  has	
  been	
  cited	
  dozens	
  of	
  publica;ons	
  including	
  the	
  Wall	
  Street	
  
Journal,	
  New	
  York	
  Times,	
  the	
  Harvard	
  Business	
  Review	
  and	
  many	
  others	
  around	
  the	
  globe.	
  
	
  

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Mobile Work: What's in it for Employees

  • 1. © 2014, Global Workplace Analytics, all rights reserved Measure   Manage   Train  Advise   © 2014, Global Workplace Analytics, all rights reserved Personal  ROI   from  the   New   Workplace      
  • 2. © 2014, Global Workplace Analytics, all rights reserved Mika  Cross   Flexible  Workplace  Strategist   Presiden;al  Management  Council  (PMC)  Inter-­‐Agency  Fellow   Mika.Cross@opm.gov     Kate  Lister   President   Global  Workplace  Analy;cs   Kate@GlobalWorkplaceAnaly;cs.com   Today’s  Presenters  and  Contributors  
  • 3. © 2014, Global Workplace Analytics, all rights reserved ObjecCves     •  Why  are  we  doing  this?   •  What’s  in  it  for  me?   •  GeHng  the  message  out   •  Tools  /  Resources  
  • 4. © 2014, Global Workplace Analytics, all rights reserved Change  is  Hard  
  • 5. © 2014, Global Workplace Analytics, all rights reserved
  • 6. © 2014, Global Workplace Analytics, all rights reserved 1)  Make  the  commitment   2)  Involve  consCtuents   3)  Give  stakeholders  the  WHY     4)  Show  WIIFMs   5)  AnCcipate  resistance   6)  Enlist  champions   7)  Make  it  voluntary   8)  Establish  goals   9)  Make  it  formal   10)  Communicate   11)  Educate   12)  Measure  results/refine   Best  PracCces  
  • 7. © 2014, Global Workplace Analytics, all rights reserved What’s in it for ME?
  • 8. © 2014, Global Workplace Analytics, all rights reserved Show  WIIFMs  
  • 9. © 2014, Global Workplace Analytics, all rights reserved What’s  In  It  For  Me  (WIIFM)?  
  • 10. © 2014, Global Workplace Analytics, all rights reserved WIIFMs: Time
  • 11. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Time  
  • 12. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Money  
  • 13. © 2014, Global Workplace Analytics, all rights reserved WIIFM:  Money   •  Commute   •  Food   •  Clothing   •  Serendipity   •  Insurance   •  And  more  …  
  • 14. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Health   Stress
  • 15. © 2014, Global Workplace Analytics, all rights reserved WIIFM:  Health  
  • 16. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  Health  
  • 17. © 2014, Global Workplace Analytics, all rights reserved WIIFMs:  And  More  
  • 18. © 2014, Global Workplace Analytics, all rights reserved Why are we doing this?
  • 19. © 2014, Global Workplace Analytics, all rights reserved Sustainability!  
  • 20. © 2014, Global Workplace Analytics, all rights reserved People  
  • 21. © 2014, Global Workplace Analytics, all rights reserved
  • 22. © 2014, Global Workplace Analytics, all rights reserved Math Ahead REMAIN CALM WARNING
  • 23. © 2014, Global Workplace Analytics, all rights reserved
  • 24. © 2014, Global Workplace Analytics, all rights reserved
  • 25. © 2014, Global Workplace Analytics, all rights reserved Why  People?  Engagement   •  63%  Not  Engaged   •  24%  Disengaged  
  • 26. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon   Make me an offer ©  2014,  Global  Workplace  Analy;cs,  all  rights  reserved  
  • 27. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon  
  • 28. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon  
  • 29. © 2014, Global Workplace Analytics, all rights reserved Why  People?  A`racCon   The  Talent  Shortage  Con;nues,  Manpower  Group,  2014  
  • 30. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit  
  • 31. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Save  Money   •  Real  estate   •  Turnover   •  Absenteeism   •  Health  costs   •  Transit  subsidies   •  And  more  …  
  • 32. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Ensure  CompeCCveness   •  Cost  control   •  Top  Talent   •  Agility   •  Scalability  
  • 33. © 2014, Global Workplace Analytics, all rights reserved Why?  Profit   Increase  Efficiency  /  EffecCveness   •  Produc;vity   •  Goal  Alignment   •  Accountability    
  • 34. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Pollutants   •  Resources   •  Traffic  
  • 35. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Pollutants   – Cars     – Travel   – Office  Equipment   – Cloud  Storage   – Office  Construc;on   – Highway   Maintenance   – Heat  Islands  
  • 36. © 2014, Global Workplace Analytics, all rights reserved Why?  Planet   •  Resources   – Energy   – Paper  
  • 37. © 2014, Global Workplace Analytics, all rights reserved Spreading the Word
  • 38. © 2014, Global Workplace Analytics, all rights reserved Communicate  
  • 39. © 2014, Global Workplace Analytics, all rights reserved Planning Rollout PilotOngoing
  • 40. © 2014, Global Workplace Analytics, all rights reserved Why   Informa;on   Readiness   Champions   Influencers   Assump;ons   Obstacles   Transparency   Objectives: •  Info/data gathering •  Find allies •  Test assumptions •  Anticipate obstacles •  Determine readiness Planning
  • 41. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Meetings ü  Educate ü  Surveys ü  Focus groups ü  Sociometrics   Planning
  • 42. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enlist •  Engage •  Inform •  Educate •  Assess Pilot
  • 43. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Surveys ü  Meetings ü  Forums ü  Gripe sessions ü  Newsletter ü  Frequent informal reviews ü  Written agreements/Policies Pilot
  • 44. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enlighten •  Engage •  Endorse •  Lead •  Educate •  Overcome •  Don’t screw up Rollout
  • 45. © 2014, Global Workplace Analytics, all rights reserved Methods ü  Leadership ü  Brown Bag Lunches ü  Peer Resources ü  Testimonials ü  Social Networks ü  Training Rollout
  • 46. © 2014, Global Workplace Analytics, all rights reserved Objectives: •  Enhance •  Measure •  Embody •  Leverage •  Share Ongoing
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  • 54. © 2014, Global Workplace Analytics, all rights reserved Global  Workplace  AnalyCcs     Workplace  Savings  Calculator™   Calculates Impacts: Estimates Costs: •  IT •  Training •  Implementation •  Facilities •  And more … •  Real Estate •  Productivity •  Turnover •  Absenteeism •  Healthcare •  Transit Subsidies •  Parking Lots •  Environmental Impact •  And more … © 2014 Global Workplace Analytics, all rights reserved
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  • 57. © 2014, Global Workplace Analytics, all rights reserved Thank  you  and  let’s  connect!   Kate  Lister   Kate@GlobalWorkplaceAnaly;cs.com     FutureWorkforce   LinkedIn   Mika  Cross   Mika.Cross@opm.gov   Mika_Cross   LinkedIn  
  • 58. © 2014, Global Workplace Analytics, all rights reserved Your  Turn  
  • 59. © 2014, Global Workplace Analytics, all rights reserved Speaker  Biographies   Mika  Cross   Mika  Cross  is  a  seasoned  Human  Capital  Workplace  and  Policy  Strategist  specializing  in  global,   strategic  workplace  ini;a;ves,  flexible  workplace  programs,  cultural  transforma;on,  diversity,  and   inclusion  and  employee  engagement.  Her  16-­‐year  career  in  public  service  includes  military   personnel  and  federal  civilian  human  resources  management  throughout  the  Department  of   Defense,  United  States  Intelligence  Community  and  across  the  Federal  government.  She  is  a   veteran  of  the  U.S.  Army,  serving  as  both  an  enlisted  soldier  and  commissioned  officer.     Kate  Lister   Kate  Lister  is  the  president  of  Global  Workplace  Analy;cs  a  consul;ng  and  research  firm  that   specializes  in  helping  all  stakeholders  understand  and  embrace  the  business  case  for  telework,   mobile  work,  flexible  work,  workplace  wellness,  and  other  agile  workplace  strategies.  Her   organiza;on’s  research-­‐driven  workplace  savings  calculators  have  been  used  by  hundreds  of   organiza;ons  to  es;mate  the  employer,  employee  and  environmental  benefits  of  new  workplace   programs.  Her  firms  research  has  been  cited  dozens  of  publica;ons  including  the  Wall  Street   Journal,  New  York  Times,  the  Harvard  Business  Review  and  many  others  around  the  globe.