TELEWORK 101
     How To Start A Remote Work Program

                                                         Telework Research Network
                                                     
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Keys to success



                                                  โ€ฃโ€ฏ       Overcome fears and resistance

                                                  โ€ฃโ€ฏ       Address technical and legal issues

                                                  โ€ฃโ€ฏ       Create policies and procedures

                                                  โ€ฃโ€ฏ       In other words, Management 101



                                                                           Telework Research Network
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
What is telework?



                                                โ€ฃโ€ฏ       Employees conduct some or
                                                         all of their work at an
                                                         alternative worksite

                                                โ€ฃโ€ฏ       Also referred to as ๏ฌ‚exwork,
                                                         workshifting, telecommuting.


                                                                        Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Already Left The Building



   โ€ขโ€ฏ     5.8 million almost every day

   โ€ขโ€ฏ     7.5 million at least once a week

   โ€ขโ€ฏ     7 million at least once a month




                                                                Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Where Do They Go?


                                            โ€ฃโ€ฏ    80% Home
           โ€ฃโ€ฏ     24% Cafe

                                            โ€ฃโ€ฏ    33% Customer s
     โ€ฃโ€ฏ     25% Airport/Station

                                            โ€ฃโ€ฏ    29% Car
            โ€ฃโ€ฏ     23% Plane/Train

                                            โ€ฃโ€ฏ    29% Hotel
          โ€ฃโ€ฏ     11% Park/Beach

                                            โ€ฃโ€ฏ    25% Telework Ctr
   โ€ฃโ€ฏ     9% Library

                                                                      



                                                                          Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Bene๏ฌts

   !                           
                         

   Employer !                  Employee!                 Community !

   โ€ฃโ€ฏ     Productivity
        โ€ฃโ€ฏ     Gas
               โ€ฃโ€ฏ   Oil 

   โ€ฃโ€ฏ     Real estate
         โ€ฃโ€ฏ     Expenses
          โ€ฃโ€ฏ   Greenhouse
                                                              gases
   โ€ฃโ€ฏ     Turnover
            โ€ฃโ€ฏ     Time
                                                         โ€ฃโ€ฏ   Accidents
   โ€ฃโ€ฏ     Absenteeism
 
                                                         โ€ฃโ€ฏ   Highway
   
                           
                              maintenance

   
                           

                                                                             Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Barriers
                     โ€ฃโ€ฏ    Individual Inertia

                     โ€ฃโ€ฏ    Generational Differences

                     โ€ฃโ€ฏ    Organizational Bandwidth

                     โ€ฃโ€ฏ    Management Support

                     โ€ฃโ€ฏ    Regulatory Issues
                                                         Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Individual Inertia



                                                โ€ฃโ€ฏ       People resist change

                                                โ€ฃโ€ฏ       Need to see what s in it for
                                                         them

                                                โ€ฃโ€ฏ       Sell values not facts



                                                                          Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Generational"
                        Differences


                                                โ€ฃโ€ฏ       Work Ethic โ€“ oh yeah?

                                                โ€ฃโ€ฏ       Loyaltyโ€”a matter of perception?

                                                โ€ฃโ€ฏ       Respect cuts both ways

                                                โ€ฃโ€ฏ       Training needs


                                                                           Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Organizational Bandwidth


                                            โ€ฃโ€ฏ       I m peddling as fast as I can 

                                            โ€ฃโ€ฏ     Next Practices not best practices

                                            โ€ฃโ€ฏ     Prioritize

                                            โ€ฃโ€ฏ     Leadership from within not above

                                            โ€ฃโ€ฏ     Results-based management

                                                                      Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Management Support



                                                โ€ฃโ€ฏ       Out of site (sic), out of mind?

                                                โ€ฃโ€ฏ       Training

                                                โ€ฃโ€ฏ       Paint the building fuchsia

                                                โ€ฃโ€ฏ       Sell values not facts


                                                                          Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Regulatory Issues, etc.

                                                โ€ฃโ€ฏ       Employee/contractor issues
                                                โ€ฃโ€ฏ       Tax laws

                                                โ€ฃโ€ฏ       ADA

                                                โ€ฃโ€ฏ       Liability

                                                โ€ฃโ€ฏ       Insurance

                                                โ€ฃโ€ฏ       Time and break tracking for
                                                         non-exempt

                                                                          Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Attributes
      For Success
                     โ€ฃโ€ฏ    General cognitive skillsโ€”        โ€ฃโ€ฏ       Personal traitsโ€”character,
                           problem solving, analytical               self-reliance, dependability
                           ability
                                                            โ€ฃโ€ฏ       Innovative, able to take risks
                     โ€ฃโ€ฏ    Interpersonal and relationship
                           skills
                        โ€ฃโ€ฏ         Competitiveness, drive

                     โ€ฃโ€ฏ    Ambiguity tolerance,             โ€ฃโ€ฏ       Cross-cultural competence
                           adaptability
                                                            โ€ฃโ€ฏ       Written and oral language
                     โ€ฃโ€ฏ    Ability to work in teams
                 skills
                                                         Challenges for International Leadership: Lessons from Organizations wiith
                                                         Global Missions, RAND National Security Research Division, 2003.


                                                                                       Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Management
      Competencies
                    โ€ฃโ€ฏ     Cultivating relationships

                    โ€ฃโ€ฏ     Focusing On Outcomes

                    โ€ฃโ€ฏ     Developing Employees
                                                         Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008



                                                                                               Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Employee
      Competencies
                    โ€ฃโ€ฏ     Executing

                    โ€ฃโ€ฏ     Employing technological savvy

                    โ€ฃโ€ฏ     Collaborating


                                                         Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Importance and Effectiveness of Management Practices


      Greatest Potential
      For Improving
      Distance
      managers!




                                       Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
TECHNICAL 
      Issues
                    โ€ฃโ€ฏ     Security

                    โ€ฃโ€ฏ     Connectivity, especially mobile

                    โ€ฃโ€ฏ     Tech Support


                                                         Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
10 ACTION STEPS
                    โ€ฃโ€ฏ     Recruit for character, build fundamentals, develop distance competencies

                    โ€ฃโ€ฏ     Emphasize relationships

                    โ€ฃโ€ฏ     Facilitate connects, and assess them

                    โ€ฃโ€ฏ     Build a communications infrastructure

                    โ€ฃโ€ฏ     Secure the support employee need to be successful

                    โ€ฃโ€ฏ     Set clear goals and empower distance employees to determine how best
                           to achieve them

                    โ€ฃโ€ฏ     Focus managers on creating a work environment that enables employee
                           achievement

                    โ€ฃโ€ฏ     Concentrate on on-the-job development

                    โ€ฃโ€ฏ     Transcend distance with attitudes

                    โ€ฃโ€ฏ     Watch Your Cross-Global Managers
                                                                             Telework Research Network
                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
Contact:

       Kate Lister 760-703-0377 (PT)

       Tom Harnish 760-473-2574 (PT)

       Kate@TeleworkResearchNetwork.com 

                                                     
ยฉ 2011 Telework Research Network โ€“ All Rights Reserved

Telework 101

  • 1.
    TELEWORK 101 How To Start A Remote Work Program Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 2.
    Keys to success โ€ฃโ€ฏ Overcome fears and resistance โ€ฃโ€ฏ Address technical and legal issues โ€ฃโ€ฏ Create policies and procedures โ€ฃโ€ฏ In other words, Management 101 Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 3.
    What is telework? โ€ฃโ€ฏ Employees conduct some or all of their work at an alternative worksite โ€ฃโ€ฏ Also referred to as ๏ฌ‚exwork, workshifting, telecommuting. Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 4.
    Already Left TheBuilding โ€ขโ€ฏ 5.8 million almost every day โ€ขโ€ฏ 7.5 million at least once a week โ€ขโ€ฏ 7 million at least once a month Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 5.
    Where Do TheyGo? โ€ฃโ€ฏ 80% Home โ€ฃโ€ฏ 24% Cafe โ€ฃโ€ฏ 33% Customer s โ€ฃโ€ฏ 25% Airport/Station โ€ฃโ€ฏ 29% Car โ€ฃโ€ฏ 23% Plane/Train โ€ฃโ€ฏ 29% Hotel โ€ฃโ€ฏ 11% Park/Beach โ€ฃโ€ฏ 25% Telework Ctr โ€ฃโ€ฏ 9% Library Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 6.
    Bene๏ฌts ! Employer ! Employee! Community ! โ€ฃโ€ฏ Productivity โ€ฃโ€ฏ Gas โ€ฃโ€ฏ Oil โ€ฃโ€ฏ Real estate โ€ฃโ€ฏ Expenses โ€ฃโ€ฏ Greenhouse gases โ€ฃโ€ฏ Turnover โ€ฃโ€ฏ Time โ€ฃโ€ฏ Accidents โ€ฃโ€ฏ Absenteeism โ€ฃโ€ฏ Highway maintenance Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 7.
    Barriers โ€ฃโ€ฏ Individual Inertia โ€ฃโ€ฏ Generational Differences โ€ฃโ€ฏ Organizational Bandwidth โ€ฃโ€ฏ Management Support โ€ฃโ€ฏ Regulatory Issues Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 8.
    Individual Inertia โ€ฃโ€ฏ People resist change โ€ฃโ€ฏ Need to see what s in it for them โ€ฃโ€ฏ Sell values not facts Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 9.
    Generational" Differences โ€ฃโ€ฏ Work Ethic โ€“ oh yeah? โ€ฃโ€ฏ Loyaltyโ€”a matter of perception? โ€ฃโ€ฏ Respect cuts both ways โ€ฃโ€ฏ Training needs Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 10.
    Organizational Bandwidth โ€ฃโ€ฏ I m peddling as fast as I can โ€ฃโ€ฏ Next Practices not best practices โ€ฃโ€ฏ Prioritize โ€ฃโ€ฏ Leadership from within not above โ€ฃโ€ฏ Results-based management Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 11.
    Management Support โ€ฃโ€ฏ Out of site (sic), out of mind? โ€ฃโ€ฏ Training โ€ฃโ€ฏ Paint the building fuchsia โ€ฃโ€ฏ Sell values not facts Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 12.
    Regulatory Issues, etc. โ€ฃโ€ฏ Employee/contractor issues โ€ฃโ€ฏ Tax laws โ€ฃโ€ฏ ADA โ€ฃโ€ฏ Liability โ€ฃโ€ฏ Insurance โ€ฃโ€ฏ Time and break tracking for non-exempt Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 13.
    Attributes For Success โ€ฃโ€ฏ General cognitive skillsโ€” โ€ฃโ€ฏ Personal traitsโ€”character, problem solving, analytical self-reliance, dependability ability โ€ฃโ€ฏ Innovative, able to take risks โ€ฃโ€ฏ Interpersonal and relationship skills โ€ฃโ€ฏ Competitiveness, drive โ€ฃโ€ฏ Ambiguity tolerance, โ€ฃโ€ฏ Cross-cultural competence adaptability โ€ฃโ€ฏ Written and oral language โ€ฃโ€ฏ Ability to work in teams skills Challenges for International Leadership: Lessons from Organizations wiith Global Missions, RAND National Security Research Division, 2003. Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 14.
    Management Competencies โ€ฃโ€ฏ Cultivating relationships โ€ฃโ€ฏ Focusing On Outcomes โ€ฃโ€ฏ Developing Employees Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008 Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 15.
    Employee Competencies โ€ฃโ€ฏ Executing โ€ฃโ€ฏ Employing technological savvy โ€ฃโ€ฏ Collaborating Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 16.
    Importance and Effectivenessof Management Practices Greatest Potential For Improving Distance managers! Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
  • 17.
    TECHNICAL Issues โ€ฃโ€ฏ Security โ€ฃโ€ฏ Connectivity, especially mobile โ€ฃโ€ฏ Tech Support Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 18.
    10 ACTION STEPS โ€ฃโ€ฏ Recruit for character, build fundamentals, develop distance competencies โ€ฃโ€ฏ Emphasize relationships โ€ฃโ€ฏ Facilitate connects, and assess them โ€ฃโ€ฏ Build a communications infrastructure โ€ฃโ€ฏ Secure the support employee need to be successful โ€ฃโ€ฏ Set clear goals and empower distance employees to determine how best to achieve them โ€ฃโ€ฏ Focus managers on creating a work environment that enables employee achievement โ€ฃโ€ฏ Concentrate on on-the-job development โ€ฃโ€ฏ Transcend distance with attitudes โ€ฃโ€ฏ Watch Your Cross-Global Managers Telework Research Network ยฉ 2011 Telework Research Network โ€“ All Rights Reserved
  • 19.
    Contact: Kate Lister 760-703-0377 (PT) Tom Harnish 760-473-2574 (PT) Kate@TeleworkResearchNetwork.com ยฉ 2011 Telework Research Network โ€“ All Rights Reserved