1. TAYLOR NICHOLLS
OBJECTIVE To use my knowledge, skills and abilities to assist in creating long term
profitable relationships
SKILLS & ABILITIES o Experience in retail customer service including shoe sales
o Experience in hospitality customer service including restaurants
o Friendly, out-going and responsive personality
o Excellent communication skills
o Enthusiastic, conscientious and hardworking team player
EXPERIENCE SALES ASSOCIATE, THE SUNGLASS HUT, OTTAWA
April 2016 – Present
o Ensure high levels of customer satisfaction through excellent sales service
o Assess customer’s needs and provide assistance and information on product
feature
o Team up with co-workers to ensure proper customer service
o Build productive trust relationships with customers
SALES TEAM LEADER, SOLEA, OTTAWA
March 2013 – November 2015
o Ensured the performance of the staff was of a high performance
o Supported and motivated staff to achieve individual and team targets
o Organized merchandise and stock inventories
o Helped customers with inquiries – provided advice, styling tips and product
knowledge
Achievements
o Sold over $413,000 in merchandise during employment
o Contributed to consistently good monthly sales figures
o Successfully applied the principles of retail selling to meet brand standards
SHIFT MANAGER, CLEO, BELLEVLLE
June 2014 – December 2014
o Lead each shift by delegating duties, assigning specific tasks and ensuring team
members are prepared for each day
o Contributed to a team environment by recognizing and reinforcing individual
and team accomplishments
o Ensuring that quality audits are completed to a high standard
o Monitoring staff performance during a shift and addressing any shortcomings
o Responsible for all cash management during the shift
EDUCATION o ALGONQUIN COLLEGE, OTTAWA,
- INTRO TO MUSIC INDUSTRY ARTS CERTIFICATE
References available upon request