1. Jeffrey A. Stephens
133 Stafford Avenue
Barnesville, Georgia 30204
(770) 358-2816 (home)
(678) 603-7167 (cell)
Jeffreystephens2@gmail.com
Objective: To secure a challenging and rewarding position with growth potential, according
to my experience and education. I have experience in installing, configuring and
installing computer hardware and software on PCs along with experience
troubleshooting of mainframe computers.
Experience:
Operations Technician II, Total Systems Services (TSYS), Columbus, Georgia,
September 2011 until present.
•Provide support for mainframe users
•Monitor mainframe computer peripheral devices
•Observe control panels for malfunctions and errors in operational message for 69
logical partitions
•Provide diagnosis in common error situations, to determine point of equipment or
program failure
•Confer with technical personnel when error requires a changes in service operations
•Monitor and troubleshoot MQ channels
•Monitor hardware through Hardware Management Console (HMC)
•Execute and e-mail client statements from TS1 database
•Monitor batch processing for distributed clients
•Monitor EE Links
•Monitor queue depths

2. Systems Support Specialist Assistant, Macon State College, Macon, Georgia June
2009 – Aug 2011.
•Provided technical support for faculty and staff.
•Installed, configured, and provided troubleshooting for hardware issues
•Installed, configured, and provided troubleshooting for software issues
•Mapped network drives for shared folders on the file server
•Configured Smart Boards for class use
•Provided troubleshooting for overhead projectors
Front Desk Clerk, Holiday Inn Express, Forsyth, Georgia, September 2005 – 2011
•Registered guests
•Assigned guest rooms
•Made reservations via person and telephone
•Answered question concerning dining choices and local sites
Spare Part Clerk, Duni Corporation, Thomaston, Georgia, Dec 1998 to Sep 2004
•Maintained maintenance program (Added users, deleted users, and set up user’s
permissions)
•Performed inventory control
•Assisted technicians with technical questions concerning machine parts
•Received parts into the inventory system
Education:
Bachelor of Science – Information Technology (Computer Networking), Macon
State College, Macon, Georgia, 2011
Associate of Arts – Psychology, Gordon College, Barnesville, Georgia, 2005
Diploma – Microcomputer Specialist, Flint River Technical Institute, 1998
Associate of Applied Science (Computer Programming), Griffin Technical Institute,
1994
Certifications:
ITIL Foundation for IT Service Management Certification, 2014
Skills:

3. Microsoft Office Suite 2007, IBM Lotus Notes 8.5, CA Automation Point 11.3.000,
and IBM Tivoli Enterprise Portal Version 6.2.3, COBOL, RPG, Visual BASIC, and
Java.
References: Available upon request