1. Joseph R. Perri
1703 84th
Place, Kenosha, WI 53143 · (262) 705-9290
Jperri09@gmail.com
Computer Support Specialist
OBJECTIVE: To obtain a position as a Computer Support Specialist with a company that
will benefit from my skills and experience obtained through Gateway Technical College
Work History:
Information Technology Technician - Internship ATC Transportation 8-1-2011 until 3-1-
2012
• Provided computer help desk support via telephone communications
with end-users.
• Performed diagnostics and troubleshooting of system issues, documented
help desk tickets/resolutions, and maintained equipment
• Provided computer help desk support and technical training on
hardware/software to end users.
• Performed set-up, break-down, and transport of agency equipment on an
as-needed basis.
• Deployed Images with a Ghost Server
Skills Summary:
• Fluent understanding of Windows Operating Systems: XP, Vista, Windows 7
• Basic understanding of Linux
• Fluent understanding of Hardware/Software trouble-shooting Procedures
• Basic understanding of Windows Server 2008
• Fluent understanding of office 2007 and office 2010
• Performed analysis of Gateway Technical College Disaster Recovery Plan as part of
a Project Management Team and drafted revised plan
• Able to plan, organize, and direct activities concerned with the construction and
maintenance of structures and facilities.
• Basic understanding of data recovery
• Understand how to trouble shoot printers and maintain them
EDUCATION:
Gateway Technical College Kenosha, WI
Associates Degree—Computer Support Specialist Currently Enrolled
Expected Graduation date May/2012
Membership & Affiliations
Association of Information Technology Professionals (AITP)
