Quality Management System & How it works in Practical project sites. Along with that brief idea about varied services and business tools in the field of Management Consultancy.

1. MANAGEMENT CONSULTANCY AND
QUALITY MANAGEMENT SYSTEM
THINK TANK PRESENTATION
02-05-2020
TANMOY PAUL

2. Challenges in Infrastructure
Apart from the know challenges, would like to
focus on the some other challenges
• Contracts- Risk Distribution, Contractual
Implication of cost
• Procurement- Local Supply, Trade war, too much
dependency on China.
• Communication & Transparency
• Asset Maintenance
• Skilled Workforce and Quality
• Work Culture (Corruption)

3. Augustine’s Law: A bad idea executed to perfection is still a bad idea.
Importance of Quality-
Project Rating Infrastructure
Credibility
Repeat Customer (Extension Work)
Transparency
Project Quality Management includes the processes for incorporating the organization’s quality policy regarding
planning, managing, and controlling project and product quality requirements in order to meet stakeholders’ objectives.
Project Quality Management also supports continuous process improvement activities as undertaken on behalf of the
performing organization.
Quality Management System (QMS)
Quality Control is part of boarder
Quality Assurance.
What is Quality?? - - VOC to Deliverables by abiding specification and standard.

4. Paradigm Shift from standalone project
Management to Project Lifecycle Mgt.
Expense on cost of quality pays during
Life cycle of the project.
It is one of the processes that is been involved
Start to end.
It has both direct and indirect effect on
Project scope, time and cost.
How to Do it?
-Defining, improving, and controlling
processes
-Reducing waste
-Preventing mistakes
-Lowering costs
-Facilitating and identifying training
opportunities
-Engaging staff
-Setting organization-wide direction
-Communicating a readiness to produce
consistent results
And all of these is guided by ISO standards

5. ELEMENTS OF QMS-
-The organization’s quality policy and quality objectives
-Quality manual
-Procedures, instructions, and records
-Data management
-Internal processes
-Customer satisfaction from product quality
-Improvement opportunities
-Quality analysis
Establishing & Implementing QMS
-Design
-Build
-Deploy
-Control
-Measure
-Review
-Improve
RISK DRIVEN APPROACH-ONLY CORRECTIVE ACTION
SIMPLIFY- VOC & IMPROVE DESIGN
CLARIFY – ROLE & RESPONSIBILITY OF PROCESSES
CONTROL- WHO & HOW FOR ACHIEVING VISION, KPI, TRENDS
KEY OUTPUTS-
PROJECT QUALITY MGT. PLAN, SITE PREP. FLOWCHART
INSPECTION TEST PLAN (ITP) & ITP FOR CIVIL WORK

6. Alignment of Clauses-
Context of the organization
Leadership
Planning
Support
Operation
Performance Evaluation
Improvement
Integration of ISO-9001, OHSAS, ISO 14001
Benefits of integration-
One set of documentation.
One view of your processes.
One integrated audit.
. Constantine’s Law: A fool with a tool is still a fool.

9. INNOVATION IN QUALITY MANAGEMENT SYSTEM
1. REAL TIME CHANGES REFLECTING SCHEDULE AND COST. ( Aconex is there but its
more of a PMIS, quality changes doesn’t reflect.)
2. PAPER LESS REAL TIME RFI, INSPECTION, COMMUNICATION, REPORTING & ACTION.
Start Up company like DIGIQC doing the same thing in India. A start Up by CEPT alumni.
https://www.digiqc.com/
3. INNOVATION IS POSSIBLE IN PROCESSES IN DATA INTEGRATION AND WITH THE HELP
OF ROBOTIC PROCESS AUTOMATION (RPA) CUSTOMIZED SOPs, METHOD STATEMENT,
ITP etc CAN BE PREPARED BASED ON LOCAL/ PROJECT SPECIFICATION AND MOST
IMPORTANTLY CONSTRUCTIBILITY. SPEC.DESK
4. DRONE BASED QUALITY INSPECTION IN HIGH PLATFORM OF STRUCTURES AND
CONFINEMENT SPACES. (Can be a In-house team)
https://www.dronedeploy.com/solutions/construction/
WHY QUALITY FAILS?
1. CONSTRUCTION MANAGER V/S QUALITY MANAGER
2. NARROW VISION AND LESS INTEGRATING APPROACH
3. COST OF QUALITY
4. FRENZY CLIENTS REQUIREMENTS
5. WRONG INTERPRETATION

10. Management consulting is the practice of helping organizations to improve their performance.
Organizations may draw upon the services of management consultants for a number of reasons,
including gaining external (and presumably objective) advice and
access to the consultants' specialized expertise. As a result of their exposure to, and relationships with
numerous organizations, consulting firms are typically aware of industry "best practices.”
Consultancies may also provide organizational change management assistance, development
of coaching skills, process analysis, technology implementation, strategy development, or operational
improvement services. Management consultants often bring their own proprietary methodologies or
frameworks to guide the identification of problems and find solution.
Mckinsey
Analytics, Design, Digital, M&A, Marketing & Sales, Operations, Organization, Risk, Strategy & Corporate Finance, Sustainability
Transformation
KPMG
Tax, Advisory, Infrastructure Government and Healthcare, The KPMG Learning Academy
E&Y
Assurance , Advisory, Tax and Transaction Advisory Services
DELOITTE
Audit & Assurance, Financial Advisory, Consulting, Risk Advisory, Tax
All the Possible Services
All Possible Business Tools
Benchmarking
MANAGEMENT CONSULTANCY
CONTENT AMBASSADOR

11. Information
Cost – Up to 2% of the project cost
JV Rules -80-20 or 60-40 rules, accountability lies with
Senior Partner
Concept of Senior and Junior Partner ( Each Contract have
special requirement)
Minimum if 5 years of Experience in the field of consultancy
for Government projects.
Clients- Both Private and Government Parties.
Business through mainly Empanelment and through
Tendering based of both Cost and Quality aspect.
Importance of Due Diligence
-To have a unbiased 3rd Party retrospection to avoid tort.
-To help both the companies and lenders from committing
long term mistake (Eg. Cases of ILFS Commercial Paper Loans)
MANAGEMENT
CONSULTANCIES
TECHNICAL SERVICES
Growth Consultancy Valuation Consultancy
Restructuring &
Turnaround
Construction Management for
Contractor
Project Value
Improvement
Technical Due Diligence
Portfolio Optimization Green Building Guidance
Asset management TEV Consultants
Integrated Due Diligence
Construction Supervision services for
Expressway, National Highways, State
Roads
Lender's Engineer Structural Design & Drawing
Sustainability Detailed Project Report
Construction Business
Consultation
Independent Engineer
Distress Project
Turnaround
Designs, Detailed Engineering
Legal PMC
Risk Advisory
Forensic Services
Feasibilty Studies
Contract advisory services
Market Entry &
Expansion Strategy
Risk Reports- 1
Risk Report- 2
SERVICES
More often consultancies recommendation are far off target
But the it makes the processes less vulnerable.
Accountability is the Key.
According to research by McKinsey, 70% of transformations fail.

12. Managemen
Consultancy
Infra Advisory
Techno – Commercial
Financial Diligence towards
Investments
Business Management &
Turnaround Strategy
SME Nurturing Services
Verticals Sub -
Verticals
Target
Sectors
SpecificAdvisory
SingleWindow solutions
PMC / Lender’s Engineer
Contract Management
Banks & Financial
Institutions
Infrastructure/ SME
Sector
Asset Management
Groups
Banking & Private Equity
Infrastructure & RealEstate
Urban, Buildings & Industrial,
Non-Infra
Energy, Oil &Gas and
Renewables

13.  Business transformation&TurnaroundAdvisory
 Segmentation of business verticals
 Restructuring for Efficiency & Investment needs
 StrategicAlliance, M&A, Demerger diligence
 %CEO support for cost effective and Impacting solutions
 Domain Expertise to Banks & other players
 Techno – EconomicalViability (TEV)/ Inputs for Financing
 RERA / REIT implementation strategy
 Cost benefit analysis and Productivity Improvement
 Insolvency and Bankruptcy support services
 Due diligence of Risks for investments and ExternalCredit
 Strategy & Plan for Investments,Valuation of Financial Models
 %Operating Partner (OP) support to PE players
 Assessment of Proposals for Financing, BG ,cash-flow needs of Industry
 Effective Planning, monitoring& control for investee to ensure returns
Business Management
andTurn around
Strategy
Financial Diligence
Towards
Investments
Techno -Commercial
SME Nurturing
Services
 Handholding SME Projects from initial stage
 Project upstage for commercial funding
 Techno-economic support to venture till implementation stage
 Restructuring & Divestment advisory at appropriate stage
Contract
Management
 Identifying contractual/ Concession Risks &Way forward solutions
 Advising on Resolution ofContractual Disputes &Arbitration
 Validation of contract claims and probability of realisation
 Updation ofContract Strategy &Adoption ofGlobal Changes

14. Verticals
Specific
Advisory
 RiskAppraisal, Study of Financial Models for BOT/TOT
 Assessment of Strategic Buying or selling of InfraAssets
 Condition precedent and Risk Impacts on BOT/ HAM Projects
 On Boarding Investor/ Client/ Strategic Partner
 ProjectVerification & Revamping Plan for BOT/ EPC
 Support to Project Under writing, Insurance Needs andSourcing Funds
PMC / Lender’s
Engineer
 Study of Proposal, Contract & Risk assessment
 Assessment of Project Costs, Profitability & Forecasting Vitals
 Validation of execution methods, schedules &QHSE Implementation status
 Project assessment, Reconciliations and monitoring –Progress & cash flows
 Project supervision & Periodic reporting, RaisingAdvance Flags for correction
 Prospect tracking & Feasibility (BOT/EPC/Non-Infra) of Proposals
 Proposal Making & Procurement, Resource planning,CostControls
 Project ,Construction &Contract Management –Start to End services
 Propagate Cost effective Green construction & EnergyConservation
 Engineering &Geotechnical Solutions for CostOptimization
Single
window
Solutions
Services

15. ProjectAssessment Engineer
1. Deploymentof professionals (cost
accountants& engineers) for regular
checks on progress, cost & cash flow
monitoringpost project financing.
2. Corroborating datafor utilization of funds
with physical & financial progress on ground.
2. Assist banks (as central support service) to
monitor right usage of funds and ensuring
progress to generate targeted revenue.
4. Fund tracking after loan disbursement byValidation of
credentials for every disbursement
- Validating Monthly cash flows &
budgeted profit & loss with progress
- Tracking utilization of Funds
4. Implementation of project MIS
5. Creating Mechanism for banks to monitor project progress /
inventory / expenses on work
7. Ensuring efficacious presence of banks on boards of Infra
companies for understanding planned allocation& any
diversion of funds from project

16. Important Tools in Management Consulting
-Data Analysis
-Content Gathering
-Content Creating
-Mass Survey and Cluster Survey
-Interview (Client, Internal Expert, Industry Expert)
-Benchmarking
-Research (Internal & External)
(Enquiring the Problem from deepest core and
unravelling the top layers (inside out approach)
(Solving the problem with an opposite in Approach.
-Matrixes ( BCG, Mckinsey, Porter’s Five force Model)
-Presentation
Opportunities-
Activity at the end.
Typical Terms of Reference for a Management
Consultancy Job

17. Challenges in Management Consulting
-Quantification
-Competition
-Repeat Client & New Client Ratio
-Repository (Previous case studies and lesson learned details)
-Customer Understanding
-Benchmarking for unique problem
-Strategy and Prediction
-Staffing (Jack of All trade)
Technology Disruption in Management Consultancy
-Robotic Process Automation of Repeated works like tender download, Submission of generic proposal, Weekly/
Quarterly performance appraisal based on pre set conditions.
-Digitalization-All the major players in the business are now offering Digitalization Consultancy, It is the trend. Be
it the organization infrastructure restructuring,
-Advanced Risk Prediction Models by KPMG ( 2 days before notification before occurrence of potential site risk.
-Cloud Based platform, single platform or shared platform for both client and consulting firm.
-PDF to Fat File that can be converted into multiple outputs.
-Naviswork with Dynamo- Clash Detection tool is very important tool for project management.
For technology related to design and project management tool follow Prashant Patil
https://www.linkedin.com/in/prashant-patil-77467896

18. Paradigm Shift in Culture in Management Consultancy
-Don’t send people a document to review - Nobody has time and it won’t get the attention
it deserves. Arrange a meeting to talk it through. This has the added benefit of building
relationships with the stakeholders. It needs to have one owner driving it through.
-Use the network, or other people's networks to get the strategy reviewed and provide
feedback. The strategy isn't commercially sensitive so it can be shared - just make sure
your internal stakeholders see it first.
-It’s all about people, not technology
-Keep focus on the ‘why’. We default to the ‘how’ or the ‘what’, but that doesn’t
bring real sustainable change. If people understand and buy-in to the purpose, then
you can digitally transform. If you deliver the ‘what’ or ‘how’, you just get some new
technology. (5Ws & 1 H)
-Start early. If you want to make digital a part of your project rather than an add-on,
you should get in early and help people recognize that it can’t be done in an amateur way.
Market Research for Consulting
-Due Diligence to Digital Due Diligence
-Comparative Study (old case study and performance at current stage)
-Market & Company research reports
-Public Data
-VOC

19. ASSET MANAGEMENT (Based on ISO 55000-2014)
(concepts like RAMS will be imp.)
Works on delivery mode of BOOT, TOT etc
Even they take project under
commissioning period from the
construction company and
manage the project based on
project rating (by rating companies
Like Crisil, ICRA, Care etc) and
business models.
HC1
IRB INFRASTRUCTURE
CUBE HIGHWAY
ABERTIS
ROADIES
BROOKFIELD
MACQUARIE
NIIF
ADANI
Why I am interested?
Because they also need critical due
diligence of the entire project they
ought to buy, and that’s where mgt.
companies comes into play.

20. INVIT & SECURITIZATION
The National Highways Authority of India (NHAI) will initially raise ₹15,000-20,000 crore
in its maiden InvIT offer and then go for a larger round, depending on the response
it receives from investors
Power Grid Corp's InvIT, through which India's central transmission utility proposes
to raise from the public about Rs 10,000 crore.
Based on the same principle of REIT
With a minimum investment of 10 lakhs
& can be bought in an IPO for ten years
or more.
Types-
- Completed projects for Public Offerings
- Under-construction projects for Private
Placement
Digital Fibre Infrastructure Mar 20, 2019 2
India Grid TrustIN Nov 28, 2016
India Infrastructure Jan 23, 2019
Indian Highway Concessions Feb 24, 2020
IndInfravit TrustIN Mar 15, 2018
IRB Infrastructure Developers LTD Nov 25, 2019
IRB InvIT Fund Mar 14, 2016, 400072
MEP Infrastructure Investment Trust Jun 16, 2016
Oriental InfraTrust Mar 26, 2019
Tower Infrastructure Trust Mar 19, 2019

21. Converting illiquid assets into liquidity
Pass through Certificates
Pay through Certificates
• Good Quality Debt
• Process supervised by trustee
• Better returns