Find attached herewith my Curriculum Vitae that provides chronological account of my work experience including responsibilities that I held at every designation and my career aspirations.

1. Sunil Singh
Address: Flat # 603, B-Wing, La Tierra, Anand Park, Dhanori Road, Pune- 411 015
Phone:+91 9923198686
E-mail: sunil.singh10@gmail.com
Objective
Seasoned procurement consultant, seeking opportunity to improve supply chain performance and deliver
measurable business outcomes using my eSourcing, Contract Management, and Supplier Life Cycle
Management skills.
Professional Profile
• Experienced Procurement Operations leader with 10+ years of experience in Procurement Strategy,
Service Transition and Service operations with a strong focus on service delivery of SaaS/Cloud based
enterprise applications. Strong analytical abilities and superior attention to detail. Area of expertise
includes RFx Management, Post-event Quantitative and Qualitative analysis, Decision Support in
Awarding Business, Contract life cycle Management, Contractual Obligations, Contractual Compliance
(monitoring, approvals, alerts, renewals and security), Non Standard Contracting Process, High Value
Realization, 360° Reporting.
• Implemented multiple Source-to-Contract projects to improve productivity, Standardization and
Compliance.
Noteworthy Feats
• Received RSC Employee Recognition award in 2017 for digitization of (from paper based contracting
process to 100 % paperless contracting process) for a telecom major in South Africa.
• Received Manager’s choice award in 2016 for transforming the contracting process for GEHC Latam
region.
• Best Technical Support Representative Award for the month of November 2005 (AOL,
Winchat/Technical) while working for AOL process.
• Received special recognition from Management for mentoring all GSK (Global leader in Phramaceutical
Research) open cases, working out the road map for quick fixes of their issues. Project involved
understanding client’s requirement and delivering them in timely manner.
• Due to my exceptional communication and soft skills, I was given the responsibility to monitor and QA
the inbound/outbound calls that involved client interaction.
• Received “Certificate of Excellence” from Wipro BPO Services for maintaining highest amount of Terms
of Service (TOS) without compromising the stringent Quality Standards.
CAREER CONTOUR
IBM India Pvt Ltd. Senior Advisory Consultant
Since July 1, 2012
I am currently responsible for leading Source-to-Contract / Source-to-Pay transformation practice at IBM.
My role involves transformation of Procurement process by offering cloud based Sourcing, Contract
Management and Vendor Management solutions that delivers measurable savings through standardization
and automation. I am also responsible for reducing overall cycle time of a Procurement phase, for example -
from RFx planning to Awarding business or from Contract drafting to Contract renewal.
As Senior Advisory Consultant, my responsibilities include but are not limited to:
• Implementation of IBM Emptoris Contract Management across diverse verticals such as Telecom,
Pharmaceutical, Oil & Gas, Insurance, Mining, IT Services etc.
• Responsible for implementation of installations, upgrades, migrations and system optimizations.
• Provide advisory services on Sourcing and Contract Management Best Practices.

2. • Enable seamless integration of Sourcing and Contract Management with upstream / downstream
applications like SAP, OracleApps.
• Setting up Contract Management repository of Business Objects like Contract Templates, Clause
Templates, Business Terms, Approval rules, Notification Templates, Role and Permission matrix,
Business reports etc.
• Implementation of Obligation Management to ensure greater compliance on contracts in repository.
• Design of Security landscape for contracts dispersed across a complex organization hierarchy. This
includes enforcement of visibility restrictions on contracts belonging to BUs at serial as well as parallel
levels.
• Analyze and translate business requirements to functional specifications and create Master Solution
Design document based on Procurement best practices.
• Project Management – Ensured that projects are planned and executed in a manner consistent with
company strategy, commitments, goals, and standards (i.e. SDLC and Governance and Audit
requirements), and within budgetary guidelines.
Emptoris Technologies India Pvt. Ltd Sr. EM & S Consultant
Dec. 13, 2006 – June 30, 2012
As Senior Event Monitoring and Support Consultant, my responsibilities included but were not limited
to:
• Worked on Emptoris Supply Management and Sourcing Portfolio applications used by enterprises to
streamline spending, manage supplier relationship and make sourcing decisions.
• Managed customer engagement, application support and issue resolution for clients located globally with
a focus on minimizing escalations, SLA Management and client satisfaction.
• Provided solutions to clients to address business critical issues in their sourcing process. Handled client
engagement for strategic accounts. Collaborated with customers to understand their key concern areas,
suggest solutions and pitch new product demos.
• Streamlined and defined the support process by being the single point of contact for all technical support
activities for a UK govt. body. Proactively identified and responded to potential issues and accelerated
issue resolution through focused coordination and communication within and outside the team resulting
in improved CSAT metrics by 55%.
• Worked with clients and internal teams to perform system assessment, approval, scheduling, test and
release. Coordinated with geographically dispersed teams to resolve issues while minimizing downtime
for clients.
• Improved CSAT metrics by 35% through process improvement that involved implementation of quality
checks and fast track resolution of application issues.
Wipro BPO Solutions Ltd, Mumbai. Technical Support Associate
July 22, 2004 – Dec. 12, 2006
Worked for Microsoft Information Workgroup (IW) and America Online (AOL) processes as a
Technical Support Associate from July 22, 2004 to December 12, 2006.
As Technical Support Associate, my responsibilities included but were not limited to:
• Resolving Technical issues of U.S based Customers via chat/voice.
• Informing members about the latest Updates of America Online.
• Preparing ‘Issue Tracker’ report for the entire floor. Also, preparing team scoresheet.
Educational Qualification
• Completed 3 year software diploma (GNIIT) from NIIT, New Delhi.
Technical Qualification
• Certified as PRINCE2 Practitioner

3. • Certified in C8060-242: IBM Emptoris Contract Management V10, Deployment
• Completed “Managing Supplier Performance” certification from ‘Next Level Purchasing’, a premier
supply chain training institute in U.S.
Personal Details
Date of Birth : 8th
September 1979.
Fathers Name : Lallan Singh
Marital Status : Married.
Linguistic Proficiency : English and Hindi.
Passport Details : M6162917
Interests : Reading books, Trekking.
Date: 21/08/2017
Place: Pune Sunil Singh