The document discusses key considerations for structuring outsourcing engagements successfully. It covers factors like company culture, quality needs, cost savings goals, and conducting a strategic offshore planning process. Implementing governance is important to manage vendor relationships, performance, resources, finances, and risks. Critical success factors include having the right governance framework, addressing cultural differences, and ensuring clear objectives and communications.
Quality Management System & How it works in Practical project sites. Along with that brief idea about varied services and business tools in the field of Management Consultancy.
Presentation at annual IASA Conference on optimizing insurance operations with case study participation from Nick Intrieri of AXA Equitable and Thomas Noh of Farmers Insurance.
Quality Management System & How it works in Practical project sites. Along with that brief idea about varied services and business tools in the field of Management Consultancy.
Presentation at annual IASA Conference on optimizing insurance operations with case study participation from Nick Intrieri of AXA Equitable and Thomas Noh of Farmers Insurance.
Training Slides of Supplier Assessment and Performance Measurement, discussing the importance of Suppliers.
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
What is Value Management?
John Heathcote, Senior Lecturer at Leeds Metropolitan University and Adam Roberts, Project Manager at London Underground discuss the salient features of ‘Value Management’ at the APM event on 22nd May 2014, in London.
Post Award Contract Management for IT Suppliers v1.0 20200701Peter Soetevent
Post Award Contract Management for IT Suppliers is crucial to successfully manage the relationship between the Business and Supplier. This innovative framework offers all the elements for managing the process
Apothem Advisory is a consulting company serving buyer and sellers to derive maximum value from their outsourcing deals. Primary focus to help global clients build and implement robust supplier governance framework. The company also provide assistance to Suppliers in Strategic Account Management.
Training Slides of Supplier Assessment and Performance Measurement, discussing the importance of Suppliers.
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
What is Value Management?
John Heathcote, Senior Lecturer at Leeds Metropolitan University and Adam Roberts, Project Manager at London Underground discuss the salient features of ‘Value Management’ at the APM event on 22nd May 2014, in London.
Post Award Contract Management for IT Suppliers v1.0 20200701Peter Soetevent
Post Award Contract Management for IT Suppliers is crucial to successfully manage the relationship between the Business and Supplier. This innovative framework offers all the elements for managing the process
Apothem Advisory is a consulting company serving buyer and sellers to derive maximum value from their outsourcing deals. Primary focus to help global clients build and implement robust supplier governance framework. The company also provide assistance to Suppliers in Strategic Account Management.
Next Generation Approaches: Why Smart Buyers should Abandon the Traditional A...EightyTwenty Insight
The traditional approach to sourcing, involving only a cursory look at the overall strategy before diving into the transaction (build or buy), is now being recognised as not being ‘fit-for-purpose’. This presentation looks at the new drivers for change, and provides some tips on how to move forward.
For more information, please go to www.8020i.co.uk .
James Brodie - Outsourcing Partnership - Shared Perspectives TEST Huddle
EuroSTAR Software Testing Conference 2009 presentation on Outsourcing Partnership - Shared Perspectives by James Brodie. See more at conferences.eurostarsoftwaretesting.com/past-presentations/
A Guide to Business Process Outsourcing - CogneesolCogneesol
Business Process Outsourcing is becoming the latest trend in recent years. Know about the factors driving the need for outsourcing business solutions and common traps of outsourcing. Also know what to outsource or what type of business solutions are suitable for you to improve the overall productivity of your business process.
Estimating your Process Projects presented at FSOkx BPM ForumProlifics
Estimating always presents challenges. This is especially true when estimating the intangibles of process improvement efforts. This presentation will focus on how to reduce the guesswork associated with the estimation process by considering the following questions: What is it that you are estimating? How big is the thing you are estimating? What baselines are you using for your estimates? Should you be estimating top down, bottom up or somewhere in between? How do your estimates tie to your project plan? Do your estimates reflect ROI and business value?
Similar to 2006 OWS Workshop Presentation V3.0 (20)
Estimating your Process Projects presented at FSOkx BPM Forum
2006 OWS Workshop Presentation V3.0
1. Business and Legal Structures for Outsourcing Success February 19, 2006 Chas R. Mullins Managing Director, neoIT
2.
3. Offshore Strategy Framework/Alignment Company Culture Affinity for outsourcing & globalization including past experiences Quality Need for consistent quality and service levels Risk Manage stability, security, privacy, volatility, etc. Control Ownership preference as influenced by risk & culture factors Cost Savings Need for reducing cost or fundamentally altering business model Corporate Strategy Business plan, goals and results expected-acquisition, cost structure, growth, flexibility, risk aversion, profitability, cash etc. Social Responsibility Issues related to job loss, globalization, employee upheaval, etc. Industry Activity Offshore actions of competitors and industry players
4. Strategic Globalization Process Analyze Portfolio Manage Acquire Information Develop Strategy Select Geography, Partners Source/Build/ Acquire/Partner Contract Transition “ Adopting Process For Globalization Vital For Success”
9. Are You Ready for Globalization? Globalization Risk Tolerance Index Indicates the organization’s ability to prepare for, mitigate and possibly withstand potential risk factors Globalization Objectives Index Indicates clarity around the benefits of offshoring and the factors that influence globalization decisions Globalization Alignment Index Indicates the company’s ability to implement globalization best practices IT FINANCE OPERATIONS HR LEGAL / COMPLIANCE CUSTOMER SERVICE Corporate Strategy Company Culture Industry Activity Quality Control Cost Savings Risk Profile Social Responsibility Source: neoIT’s Globalization Readiness Index
10.
11.
12.
13. What: Evaluating the Offshoreability Offshoreable Processes will cut across each layer Migrate
14. What – Prioritizing the Processes Globalization Matrix Source: neoIT Assessment Methodoloy 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Qualitative Scores Quantitative Scores Process 2 Process 1 Process 3 Process 4 Cluster N HIGH [Identify Quick-Hits] LOW [Not Targeted] DISAGGREGATE [Long-Term Planned Transformation] AGGREGATE [Selective Sourcing]
15. Where – Defining the Location Low Medium High India Philippines China Hungary English Proficiency Cultural Compatibility Quality Cost Advantage Educational System Infrastructure Labor Pool Government Support Poland Czech Republic Ireland Canada Russia BPO
16. Where: Global Sourcing Location Strategy Onshore Nearshore Offshore On-site Team Off-site Team Off-site Team Off-site Team PMO
17. How – Making the Ownership Decision Transition Time Short Long Upfront Investment Limited High Build Operate Transfer (BOT) Third-Party Dedicated Center Joint Venture Captive Requirements Control Limited Full Value Capture Limited High Build Operate Transfer (BOT) Third-Party Dedicated Center Joint Venture Captive Benefits
18. When – Execution: Transition Waves Time Start-up costs decline with maturity and steady state is reached sooner Rate of Return Complexity of Process Wave 1 Wave 2 Wave 3
19.
20. Process Flow The difference in Offshoring is the nature of the dynamic variables that severely impact offshore sourcing outcome Launch Project Finalize Requirements Develop and Issue RFP Contract and Implement Conduct Due Diligence Select and Notify Suppliers Evaluate RFP Responses Select Finalists and Conduct Negotiations Manage Stakeholders (Internal and External) Sourcing Process Source
21. Evaluating Vendor Options Carreker, TRW, MasterCard Inautica, Sitel, Aviva, P&O Nedloyd GE, Amex, Standard Chartered, AXA Pure Play Offshore BPO “Transaction” Joint Venture Captive Center ACS, Accenture, IBM, Convergys Convergys, Hewitt Infosys, Satyam, Patni, HCL, Wipro EXL,WNS Spectramind, Daksh, ICICI One Source, HTMT Competitive Landscape Pure Play Offshore BPO “Contact” Global Pure Play “ Process” Global IT services Vendors Offshore IT Services Vendors BOT/BTO
23. Best Practices: Supplier Due Diligence Culture of Company Domain Experience Performance History Human Resources /Labor Pool Project Management Productivity History Company Culture Fit Market Reputation Infrastructure Transition Process Onsite-Offshore Mix Risk Control Approach Knowledge Management Tools Quality of personnel Commitment of Company Overall Ability Deal Terms Service Levels Geographic Profile Transition Success Strategic Economic Impact Process Improvement Minimum Client Impact Risk Mitigation IP Retention Reduce Cost Increase Capacity Maintain Quality Improve Process Strategic Objectives Tactical Objectives Evaluation Criteria Client Team fully engaged
24. Sample Decision Model Source 69.00 100 43 60 29.5 45 45 60 18.5 30 30 45 41 60 Supplier 5 67.33 100 47 60 27.5 45 40.5 60 17 30 26 45 44 60 Supplier 4 66.67 100 38 60 31 45 38.5 60 22.5 30 33 45 37 60 Supplier 3 72.33 100 33 60 29 45 43.5 60 26.5 30 37 45 48 60 Supplier 2 0.00 100 0 60 0 45 0 60 0 30 0 45 0 60 Supplier 1 Actual Scored Total Weight Actual Wt Total Wt Actual Wt Total Wt Actual Wt Total Wt Actual Wt Total Wt Actual Wt Total Wt Actual Wt Total Wt Total Components Experience in Similar Projects Resource Capability Organizational & Business Qualifications Performance & Risk Mitigation IT & Physical Infrastructure Solution Proposed Parameters Scores
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36. A Framework for Managing Risk Time Readiness Start-up Ramp-up Steady-state Stage 1 Geo-political Country Socio-economic Internal Due diligence Stage 2 Cultural Language Communications Human Capital Legal/Contractual Stage 3 Infrastructure Knowledge Xfer Change Management Portfolio Mgmt Scope Change Project/Process Risk Stage 4 BCP/DRP Security Privacy Pricing Treasury Stage 5 Exit Plan Resources Exit* * may be by design or on contingency 0% 100% T T-6 T+6 T+12 T+18
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49. Best Practices - Striving for Optimum Balance Risk Cost Savings Quality Control Sourcing Objectives
50.
51.
52.
53.
54.
55. Contact Information Chas R. Mullins Managing Director [email_address] 816.213.1171 neoIT Global Headquarters 2603 Camino Ramon, 2nd Floor San Ramon, CA 94583 USA neoIT Asia Headquarters 210, Bellary Road Upper Palace Orchards Bangalore - 560 080 India neoIT Philippines 8/F Pacific Star Building Senator Gil Puyat Ave. cor Makati Ave. Makati City, Metro Manila, 1200, Philippines
56.
57.
58.
59.
60.
Editor's Notes
The growth of this market, leads into increasing levels of complexity associated with the initiative and a much greater need to clearly identify the risks and develop a mitigatio plan, ans enterprise offshroe teams keep MOVING BEYONG THEIR ZONE OF COMFORT
A globalization initiative needs nurturing in the initial stages, needs course corrections midway, needs reassessment at critical turning points in the history of the outsourcing arrangement as client’s business circumstances change, or when supplier’s position changes, or the industry evolves to more maturity. Something that affects your business in such an intimate fashion cannot run on auto pilot and expect to deliver best of class results. A healthcheck can provide such a checkpoint