Tania McMurdo is seeking a role that allows her to build on her experience in community services while studying for a Dual Diploma in Counselling and Community Services. She has over 11 years of customer service experience including leadership roles, and strong communication, problem-solving and computer skills. Her resume details employment history demonstrating these skills, as well as education qualifications, certifications and referees.

1. TANIA MCMURDO
Mobile: 0449 664 264 Email: tanmcm@gmail.com
Noble Park, VIC 300
Summary
A friendly, reliable and dedicated individual who has a passion and desire to build on my experiences in the
Community Services field, whilst studying the Dual Diploma of Counselling and Community Services. I am
eager to learn and would be more than happy to undertake any training offered to become a successful
applicant for this role.
Experience gained has included leadership roles and have therefore have outstanding customer service
skills, together with well developed interpersonal skills.
DEMONSTRATED SKILLS
LEADERSHIP SKILLS
• Proven Leadership skills with 11 years of
Customer Service experience
• Experience working with clients an ability
to respond in a professional manner whilst
under significant pressure
COMMUNICATION SKILLS
• A demonstrated confidence when
interacting in a professional manner with
customers across a broad range of settings
• Close interaction with employees and
management in a range of workplaces.
PROBLEM SOLVING SKILLS
• The ability to take immediate action when
put in situations in current residential care
role.
• Adaptability to work under pressure, to
assist members in a work environment
and maintain a collaborative focus.
COMPUTER SKILLS
• A sound knowledge of IT skills and in the
use of Microsoft office, Excel, PowerPoint,
Outlook webmail through my role as a
receptionist
• Experience in implementing the
assessment and reporting strategies.
EDUCATION HISTORY
Dual Diploma of Counselling and Community Services Welfare Worker -
Careers Australia (Melbourne) 2015- Current
• Theoretical Frameworks, Counselling and Case Management, Alcohol and Other Drugs, Policy,
Research, Group Development
Diploma of Management - 2013
• Work Place Training Strategies, Manage quality customer service, Leadership in the in the work
place, Managing risk, Managing team
Certificate III Customer Services - 2011
VCAL - 2010
• English, History, Mathematical Method, Science
CERTIFICATION
2013 - Level II Workplace First Aid (St John’s)
2013 - Responsible Service (RSA)
2013 - Responsible Service of Gaming (RSG)
2015 - Working with Children check
2015 - National police check
2015 - Mental Health First Aid

2. TANIA MCMURDO
Mobile: 0449 664 264 Email: tanmcm@gmail.com
Noble Park, VIC 300
EMPLOYMENT HISTORY
2013-2014 The Glass House – Caulfield (Melbourne Racing Club) - Assistant Manager
• Staff supervision and training
• Waitressing/Bar Tending
• Hostess to functions
• Register Operations
• Customer Service
2006-2013 Highways (Melbourne Racing Club) - Staff/Gaming Supervisor/Venue Superviser
• Team Leader
• Staff trainer
• Manager of functions
• Data entry (Hard copy and electronic)
• Monthly reports
• Maintained travel scheduling
2004 -2005 La Porchetta - (Cashier)
• Customer Service
• Register Operations
• Stocktake
Placement/Voluntary Work
St John of God Rehabilitation Centre
(BreakThru People Solutions)
REFEREES
Di McKain
Venue Manager - Highways
Mobile – 0403 189 348
Michelle Benton
Auditor Melbourne Racing
Mobile – 0411 955 640
Further information regarding Student Placement contact:
Dalila Torres on 9633-7400 or dalila.torres@careersaustralia.edu.au