Shannon Murray is a highly motivated individual with experience in customer service, administration, and retail. She has a FETAC Level 5 qualification in Legal Studies and healthcare. She is looking for new opportunities to develop her skills and contribute value to a team. Her experience includes roles in retail, hospitality, and education. She has strong communication, organizational, and customer service abilities.

1. Shannon Louise Murray
33 Glenlara, Swellan
Cavan Town, Co Cavan
Tel: 0871026659
Email: shannonmurray416@gmail.com
DOB: 27/11/1995
Personal Statement
I am a hardworking, highly motivated individual currently seeking my next opportunity. Educated to
FETAC Level 5 in Legal Studies, with experience across customer facing retail, service and
administrative environments, I am a confident and reliable team player, committed to delivering a
quality service.
Task driven and quality focused, I enjoy taking on new challenges, growing my skills base and
developing my capabilities. As an open and effective communicator, I build excellent rapport with
clients and colleagues alike. I now look forward to developing my career and adding value to a new
team and organisation.
Education & Training
CITC Centre, Dublin Rd, Cavan
Undertook a course in Healthcare – FETAC Level 5 May 16– Sept 16
Modules: Care of the Older Person, Safety and health at Work, Care Skills, Communications, and
Work Practice, Moving and Manual handling and Occupational First aid.
Cavan Institute, Cathedral Rd. Cavan 2013 – 2014
Certificate in Legal Studies – FETAC Level 5
Certificate Grade: Merit (Awarded)
Modules: Communications, Database Methods, Work Experience, Word Processing, Legal Practice
and Procedure, Business Administration Skills, Safety and Health at Work, Business Law, Criminal
Law
Breifne College, Cootehill Rd. Cavan 2008 – 2013
Leaving Certificate
Awarded: Irish, English, Mathematics, French, Art, Business, Home Economics
Employment History
Christmas Time Ltd. Watford High Street, Herts, UK Dec 2014
Position: Sales Assistant/ Cashier Duties:
• Stocking Shelves and unloading deliveries/Goods
• Customer Service, operating till system and handling cash
• Cleaning, ensuring the store is well presented and hygienic for customers
• Display Management, merchandising and stock control
The Great Barr Hotel, Pear Tree Drive, Birmingham. 10th Oct- 22nd Oct 2014
Position: Breakfast Waitress Duties:
• Cleaning service and customer areas, ensuring they are well presented and hygienic
• Assisting staff with cooking, food preparation
• Kitchen duties as instructed by chef and catering team

2. • Dealing with guests and customers ensuring the highest level of customer Service
Argos Extra Birmingham, Perry Barr, UK 29th Sept- 10th Oct 2014
Position: Customer Service Assistant Duties:
• Customer service and till operation
• Navigation (Customer Service on shop floor)
• Brochure, merchandising and product display
St. Clare’s Primary School, Cavan Town, Ireland 7th – 14th February 2014
Position: Administrative Assistant Duties:
• Photocopying and filing documents
• Assisting students with reading and supporting teachers on any tasks as requested • Arts
and Craft
• Helping with school yard duty, observing recreation
McGinnity’s Travel Office, Coleman Rd. Cavan Ireland. 6th – 12th February 2012
Position: Admin/ Clerical Assistant (Work Experience) Duties:
• Filing, photocopying and sorting document
• Customer service, providing clear and effective communication and handling any queries •
Cleaning office
• Brochure display and merchandising
Additional Skills
IT Skills – MS Word and PowerPoint
Excellent Communication Skills
Effective Time Management Skills
References
Sarah Mc Ginnity
Mc Ginnity’s Bar and Lounge and Next Door off Licence Coleman Rd Cavan Ireland. The
Rockland’s Cavan Ireland.
003531705885
John Crotty
Breifne College Cootehill Rd Cavan Ireland. 00353494331735
or 003534331790
info@breifnecollege.ie
Mo Sutton
Christmas Time Ltd. Watford High Street Hertfordshire UK.
00447802603006