Don’t Get Showroomed- Are you frustrated with showrooming?
Liang kok guan (pierre) resume 2018
1. EDUCATION
Sekolah Menengah
Kebangsaan Sri Tebrau
Sijil Pelajaran Malaysia
(SPM) – Singapore “O” level
equivalent
SKILLS
Personal
Customer Service
Self-Motivation
Quick Learner
Responsible
Flexible
Hardworking
Computer
Microsoft Word
Microsoft Excel
Data Backup/Transfer
iMovie
iCloud
Mac Device Troubleshooting
Languages
English (Proficient)
Mandarin (Proficient)
Bahasa Melayu (Basic)
INTERESTS
Hiking/ Mountaineering
Café Hopping
Thrift Shopping
Travelling
LIANG KOK
GUAN (PIERRE)
SUMMARY
My education achievements may not be as qualified as others, but
with that disadvantage comes a strong motivation to constantly
grow as a person. As an energetic and outgoing individual, I
always do my best to bring positive energy to the people around
me. I believe in customer retail experience and I constantly
provide the best customer service within my ability.
WORK EXPERIENCE
2014 – present ASSITANT STORE MANAGER
Epicentre Holdings Ltd. @ Wheelock Place
• Overseeing the store operations, ensuring that staffs are
able to hit sales target.
• Possess knowledge of Apple products, store management,
cashiering ability and provide value added services to
customers.
• Hands on to every single detail of store operations which
includes liaising with promoters, suppliers and contractors.
• Handling of customers’ enquiries and resolving technical
issues through troubleshooting.
• Providing after sales service to customers and maintaining
good relationship with existing customers.
• Managing and working side by side with a large team of
staff, creating a positive work environment.
• Maintained working knowledge of the outlet’s policies and
procedures, received numerous compliment emails over
the years.
• Attended Apple training on a regular basis to keep up with
the technology advancements
2011 – 2013 SENIOR SALES RETAIL ASSISTANT
Machines Sdn Bhd @ City Square, Johor Bahru
• Achieving sales and customer satisfaction targets.
• Assist in undertaking development in store operations and
book-keeping.
• Assist in customer queries and services.
• In charge of the staff training by providing detailed
information on apple product and impart sales technique to
my colleagues.
• Took on the position of lead sales representative by
providing quality and excellent customer service, which in
turn helps to boost the sales revenue.
Block 16 Tech Whye Lane #11-123
Singapore 680016
(+65) 9669 4836, Pierre.liang@yahoo.com
