1. TAMMY SHATTING
925.382.7436 | tammy916@gmail.com
OBJECTIVE
A position with an innovative company.
SKILLS PROFILE
- Proficient with MS word, Excel, Outlook, Powerpoint, Windows, PC and various internet applications
- Self-motivated, self-disciplined, and ability to work efficiently with no supervision
- Excellent customer service, written & verbal communication skills
- Explains complex information in a simple and concise manner
- Problem solver with strong analytical skills
- Generates well thought-out decisions
- Able to manage multiple tasks under pressure
- Friendly, resourceful, positive attitude
EMPLOYMENT HISTORY
Office Manager 9/15/2008 — Present
Allstate Insurance Company, Oakley California
- Facilitates customers in setting up policies, choosing coverage, and solving complex billing issues
- Guides clients through the claims process so that they know what to expect
- Appeases dissatisfied customers and provides excellent customer service at all times
- Responds to status and inquiry calls regarding policy and coverage information
Insurance Specialist 2/1/2006 — 9/1/2008
State Farm Insurance Company, Walnut Creek, California
- Provided product recommendations based upon client need and coverage solutions – by phone and in person
- Connected with prospective clients and attained targeted sales goals
- Processed payments, closed out remit and made daily bank deposits
Sales Administrator 2/1/2000 — 6/1/2005
Pentech Financial Services, Inc., Campbell, California
- Supported President, CEO, Vice President and sales and team in achieving monthly goals
- Coordinated departmental meetings and prepared materials
- Prepared proposal and commitment letters for loans by deadline
- Maintained ACT database, broker information and employee files
- Utilized Excel to produce month-end sales reports and employee vacation time for human resource
- Composed, emailed, and faxed correspondence to prospective clients and salesmen
EDUCATION
- DEANZA COMMUNITY COLLEGE - MEDICAL TERMINOLOGY
- EDUCATIONAL SEMINARS FOR THE LATEST IN INSURANCE SALES, COVERAGE AN D MARKETING
- LIFE AGENT - STATE OF CALIFORNIA, DEPARTMENT OF INSURANCE
- PROPERTY & CASUALTY - STATE OF CALIFORNIA, DEPARTMENT OF INSURANCE