Stuart Jones, Founder, Recruitment Trainer and Transformation Consultant, InSource Talent What is In-house Recruitment Transformation, and where are you on the journey?

2. What is In-House
Recruitment Transformation?
Stuart Jones
InSource Talent Limited
Recruitment Transformation Partners
Where are you on the journey from Reactive
Recruitment to Strategic Resourcing?

3. InSource Talent Limited
Recruitment Transformation Partners
Maslow’s Hierarchy of Needs

4. CHARACTERISTICS
METRICS/MEASURES
InSource Talent Limited
Recruitment Transformation Partners
In-House Recruitment Transformation
Level One
INFORMAL / RISK
Level Two
CONTROL / COMPLIANCE
Level Three
EFFICIENCY
Level Four
STRATEGIC
- Process / responsibilities undefined
- Sourcing & selection inconsistent
- Stakeholders are untrained
- Performance unmeasured & unknown
- Process / responsibilities defined & followed
- Sourcing / selection consistent & controlled
- Stakeholders trained in process & legislation
- Performance is measured, not managed
- Process / responsibilities streamlined (technology)
- Sourcing / selection activities specialised
- Investment in specialist recruiters & skills
- Performance is managed against SLAs & KPIs
- Process / responsibilities become customer-centric
- Development of proactive sourcing initiatives
- Selection activities include values / culture fit
- Focus on brand alignment and long-term QoH
- General ‘noise’ around poor recruitment
- High level of attrition / unfilled roles
- Perceived high costs of recruitment
- Candidate & hiring manager complaints
- Compliance (Process, Supply, Selection)
- Vacancy numbers (Total, Live, Filled)
- Total cost of recruitment (External Spend)
- Candidate source (Agency, Internal, Direct)
- Cost per hire (role, channel, source)
- Time to hire (role, stage of process)
- Quality of hire (0-12 month attrition)
- Source of hire (% direct, active vs passive)
- Quality of experience (Candidate, manager, other?)
- Pipeline / community growth
- Quality of hire (12 mths+, performance & fit)
- Brand / EVP awareness (sentiment, differentiation)

5. InSource Talent Limited
Recruitment Transformation Partners
Measuring Recruitment Capability in your Organisation
i. Strategy
ii. Infrastructure
• Roles & Responsibilities
• Recruitment Process
• Technology & Systems
iii. Specialist Activities
• Employer Branding
• Candidate Sourcing
• Assessment & Selection
iv. Management Systems
• Data Management
• Performance Management
• Supply Chain Management
• Stakeholder Management

6. Stuart Jones: stuart@insourcetalent.co.uk / 07872 990714
InSource Talent Limited: www.insourcetalent.co.uk