1. SORINA BALAN
10 Decoroso Dr., Woodbridge, Ontario, L4H 1V2
(905)-893-3835, sbalan@mtsinai.on.ca
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HIGHLIGHTS OF QUALIFICATIONS
• 20 years of experience in medical field
• Exceptional customer service - strong communication skills, team player and a
caring approach to the staff, patients and their families
• Well trained in handling a fast peace environment
• Outstanding organizational skills
• Accuracy and special attention to details
• Computer literate (Microsoft 2010-Word, Excel and Outlook); keyboarding 60 k.w.m.
• Quick study, self-starter
• Constant and vivid interest in continuing education and self improvement
WORK EXPERIENCE
Clerical Co-ordinator 11S,11N &12N Outpatient Oncology Aug.2014-Apr.2016
Mount Sinai Hospital, Toronto, ON
• Scheduling for Nursing staff
• Operating changes to the master schedule in Day Force
• Ordering medical and non-medical supplies for the three floor aforementioned using
e-reqs, data, Grand&Toy programs
• Monitoring sick calls, education courses, committee work etc
• Verifying invoices ,issuing and recording cheque reqs
• Assisting managers with Human Resources forms e.g. PAF, Recruitment form and
NARF
• Creating templates in Excel for weekly and daily nurses assignments, preference
form etc.
Ward Clerk Aug. 2003-2014
Mount Sinai Hospital, Toronto, ON
• Effectively interacted with patients and their family, doctors, nurses, and allied staff
• Handled Meridian multi-line phone and cord Bell system
• Maintained medical boards and postings up- to- date
• Implemented and maintained new forms of old reports (e.g.rental products
monitoring sheets, daily nursing unit activity reports and assignment board, daily
discharge list for admitting)
• Replaced sick calls, booking RN, PSW from agencies as needed
• Ordered medical products and other type of materials using ITS system
• Replenished medical forms and stationery supply-using Data program and
Grand&Toy online ordering program, done medical filing and other secretarial duties

2. • Made the most out of Power Chart data base e.g.-finding patients location, imaging
tests to be done, printing out reports
Sorina Balan Page 2
• Operated discharges, transfers on computer (e.g. Cerner, PTAC programs)
• Created and maintained database with contacts in Outlook
• Introduced changes into ESP program as a relief person for clerical coordinator
• Provided medical transcription from written doctor’s order into nursing cardex
Nurse-receptionist May 2002-Aug.2003
St. Clair-Dufferin Medical Centre, Toronto, ON
• Assisted physicians in family practice and surgical consultations
• Performed ECG, Holter monitor tests, and did injectable treatments and dressings
• Maintained the equipment in good working condition
• Booked appointments inside and outside the clinic
• Designed a computerized database for outside appointments
• Handled patients' inquiries
Nutrition Counselor and
EMS and microdermabration technician March-Dec.2001
Body Science Weight Loss Clinic, Mississauga, ON
• Provided counseling for a healthy lifestyle and often emotional support to the clients
• Performed EMS and microdermabration for cosmetic purposes
• Maintained the equipment, filed, booked appointments and other reception duties
Public Health Officer 1999-2000
Districtual Office of Ministry of Health, Bistrita, Romania
• Handled public concerns on health promotion topics and medical regulation
• Collected, corrected and filed all data reported by family physicians
• Coded new disease and death causes
Family Physician 1994-1999
Rural Medical Offices in Bistrita, Romania
• Diagnosed and treated patients with medical conditions (prescribed medication
along with advice on nutrition and lifestyle, administered injections, performed small
surgical manoeuvres, portable EKG)
• Verified daily medication and hygiene especially for patients with physical or/and
mental challenges during home visits
• Made and forwarded medical reports
• Lectured in high-schools for a healthy lifestyle

3. TRAINING AND EDUCATION
Employee Development Certificate-Angela &David Feldman Leadership Education
Program at Mount Sinai Hospital Sept. 2013
Medical Diploma - Specialty: General Medicine 1987-1993
University of Medicine and Pharmacy, Faculty of Medicine,
Cluj-Napoca, Romania
LANGUAGE
Pre-College ESL Course (English for Academic Purposes) 2002
Sheridan College, Davis Campus, Brampton, ON
VOLUNTEER ACTIVITY
• Telecare Brampton-distress line, Brampton, ON 2003
• Sheridan College's ESL Program, Brampton, ON 2002
• Temporary Dwelling for Homeless People, Bistrita, Romania 1999-2000