Suzan Fouad is seeking a new career challenge where she can further develop her skills and expand her professional network. She has over 20 years of experience in managerial roles, most recently as the Manager of Travel and Mail Services at Orange Egypt, where she oversees operations and people management. She is motivated and dedicated, with strong communication, time management, and problem-solving abilities.

1. 18th
of November, 2016
Suzan Fouad
Manager, Travel and Mail Services
Orange Egypt
Dear Sir/Madam,
I am looking for a new challenge that will provide me with the opportunity to further
develop my career, personality and expand my PR Network.
I have enclosed my CV to support my request. I trust that as much gain I will get for my
development, I can also bring important skills to the position, including:
 Strong time management and organizational skills
 High-level of communication and problem solving
 Motivation, dedication and ownership.
It will be a pleasure if we can further discuss the requirements and expectations of the
position, and how I could use my skills to benefit your esteemed company.
Thank you for considering my curriculum vitae. I look forward to hearing from you.
Yours sincerely,
Suzan Fouad

2. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 1 of 6
Career objective
Seeking a challenging career opportunity with a leading organization
where I can demonstrate my capabilities, capitalize on my educational
background and working experience.
Personal experience
Nov. 2014 – Present Manager, Travel & Mail Services – Orange Egypt-The
Egyptian Company for Mobile Services [Mobinil]
Duties & Responsibilities
 Participate in setting long and short-term plans for both
teams in alignment with functional and business
objectives.
 Prepare budget requirements and submit in a timely
manner.
 Monitor budget and control expenses.
 Validate the Annual Plan for International travels for all
the company.
 Set KPIs and measurements to evaluate customer
satisfaction and work on needed improvements.
 Set the travel and mail policy ensuring effective
implementation and adherence; taking optimization
initiatives whenever feasible.
 Provide tools, resources and information to help direct
reports operate effectively.
Functional Management
 Maintain an effective business relationship with hotels
and courier companies across Egypt.
 Review and validate the terms and conditions for
negotiating offers with external suppliers.
 Approve the final agreements with suppliers in
compliance with the company policies and procedures.
 Monitor and validate the financial settlements related to
travel and mail activities.
 Oversee the bidding process for all trips whether for
business or leisure aiming at providing a competitive
rate to our employees.
 Ensure that all events logistics handled through travel
team are delivered in a timely and quality manner by
requesting regular feedback from requestor and
participants.

3. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 2 of 6
 Handle al the Board meetings logistics and arrangments
while obtaining CEO’s validation on relevant details.
 Modify existing processes to cope with the business
changes and develop simplified workflows as needed.
 Resolve escalated problems/obstacles taking prompt
decisions, when needed.
 Provide regulary analytical reports on all operational
issues, with improvement recommendations and
solutions.
 Search for new tools, programs and offers to benefit
operations and employees’ satisfaction.
 Ensure that travel and mail services are completed within
the predefined SLAs .
 Review and validate the mail services plan and monitor
its execution.
 Validate annual accruals needed based on issued POs
and confirmed service delivery.
 Manage contracted travel agency (Carlson Wonglit) and
all courier suppliers (Aramex, DHL & FEDEX) and insure
that they serve the company mission and vision.
 Assigned to finalize the outsourcing project for LDN
Technical Support Transportation function that was
intiated to serve the company’s transformation phase in
illiminating cost.
 Developed a new tool on Oracle in coordination with the
IT Support Vendor to automate the Mail & Courier
Service.
People Managment
 Interview and select direct reports and validate hiring
decisions for the function.
 Provide coaching and request needed training for direct
reports ensuring continious individual development.
 Ensure a healthy working environment for the dept.
employees through focusing on team building and
motivation initiatives.
 Conduct regular performance and competency
evaluations for direct reports while delivering constant

4. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 3 of 6
consturctive feedback for higher achievements and
further development.
Sept. 98 – Nov.
2014
Office Manager, President and CEO’s Office – The
Egyptian Company for Mobile Services [Mobinil]
 Support the President and CEO in the day-to-day
management of general operations of the office.
 Meet regularly with President and CEO to set priorities
and coordinate all activities for effective completion.
 Develop a tracking tool for access by the entire office to
ensure alignment on all department activities and
follow-ups; ensure updates to the tool, if needed.
 Act as budget interface on behalf of the department.
 Maintain tracking on the department financials –
expenses/spending versus budget.
 Manage VIP customer support team; supervise, guide
and support on all cases, activation, complaints, fraud,
etc…
 Organization of all Board arrangements.
 Assist and facilitate any arrangements for the President
and CEO, travel arrangements, hotel accommodation,
credit card payments, calendar scheduling, etc…
 Follow up on emerging matters and engage in issues
deemed necessary by the President & CEO;
 Review all documents to ensure that materials are
accurate and compliant with company policies and
procedures prior to submission to the President & CEO
with a necessary brief in handy, if necessary.
 Closley monitor and follow-up on investigation and
analysis on fraud cases.
 Managing inquiries made by VIP subscribers and
requests from employees from the CEO’s office
 Maintain sound awareness of relevant matters, internal,
social and political, through news clippings, internal
News Flash announcements and other matters affecting
the company; preferably draft regular briefs to
summarize subjects.
 Coordinate all activities that relate to the needs of the
Executive and Senior Management Team.
 Facilitate communication on behalf of the President and
CEO where required.
 Maintain an updated contact database list of VIPs and
company contacts.
 Maintain confidentiality with respect to issues,
correspondence and reports.
 Undertake special assignments and any other duties as
requested by the President and CEO.
 Supervise the front desk and ensure efficiency.

5. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 4 of 6
 Update status on all follow-ups and actions via the
department-tracking tool in alignment with team.
 Supervise on maintenance requirements to ensure the
department is fully equipped for any meetings, data
show, video conferences, conference calls, press/TV
shooting, printers, etc…
Mar. 97 – Sept. 98 Sales & Administrative Assistant, Sheraton Heliopolis
Hotel, Towers & Casino (transferred from Sheraton
Luxor)
Jan. 92 – Mar. 97 Executive Secretary, Sheraton Luxor Resort
Jun. 91 – Jan. 92 Executive Secretary, Taco Bell International (same
management as of Pizza Hut International)
Oct. 90 – Apr. 91
Oct. 88 – May 89
Jun. 88 – Sept. 88
Secretary, Eastman Wipstock Petroleum Company
Secretary, The Arabian Fats, Oil & Food Co.
Worked for the Department of National CDD Program;
was transferred by the CDD Program to work for the
World Health Organization at the emergency room
during flood crisis.
Training Courses
Apr. 2009 Leadership Program
Feb. 2001 Planning For Results Course
Jan. 2001
Project Management for the Adminstraive Professional
Course
Sep. 2000 Secretary’s Corporate Image Course
May. 2000 Effective Business Correspondence Course
Apr. 2000 Communication Skills Course

6. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 5 of 6
Mar-Apr 2000 Managing Efficient Secretarial Duties
Mar. 2000 Time Management Using Outlook
Dec. 1999 Creative Problem Solving & Decision Making
Oct. 1999 Negotiation Skills
Dec. 1998 Access 95 Beginners / Power Point 95
Jan. 1989 –
Feb. 1989
Introduction to Computer & Operating System
Feb. 1989 –
Mar. 1989
Lotus 123
Mar. 1989 –
Apr. 1989 Data Base III Plus
Education background
Nursery – Primary
Secondary
ST. Francis School, Khartoum, Sudan
Unity High School, Khartoum, Sudan
Faculty of Commece, Khartoum, Sudan
Computer skills
 DOS, Windows, and XP Operating Systems
 MS Excel, Word, and PowerPoint
 Internet surfing and continual e-mail
communication

7. Suzan Sobhi Fouad
50, Ah med Fakh ry Street – Fron t of Ch ild Park – Nearby B arclays B an k , Nasr city, Cairo/Egypt
Home Nu mber: +202 23546092; Mobile: +2 012 2407227
E-mail: su zan .fou ad@oran ge.com
Page 6 of 6
Language skills
 Fluent in both verbal and written English
 Fluent in both verbal and written Arabic
Personal data
 Date of Birth September 30th
, 1971
 Nationality Sudanese / Egyptian
 Marital Status Widow
 Children Daughter 26 years
Son 20 years