Updated work history and carrier knowledge.

1. S U S A N N L I P P O L D
4414 Chinchilla Ave. Mount Joy, PA
Cell: 717- 314 -8472
susann.lippold@yahoo.com
CAREER SUMMARY ________________________________________________________________________
Energetic, hardworking, and knowledge seeking professional with excellent communication skills. Recognized for
achieving excellence and exceeding the expectations of internal and external customers.
PROFESSIONAL EXPERIENCE_______________________________________________________________
Senior Account Manager 2015 - Present
The Jay Group Lancaster, PA
 Oversees, manages and executes e-commerce fulfillment services working directly with Luxury
Brand Cosmetics Corporate Managers
 Manage the relationship between Luxury Brand Cosmetics and TJG and determine and execute
appropriate responses to standard client communications, involving necessary stakeholders within
TJG as each situation requires.
 Support invoice processing and payment issues resolution.
 Engage actively in supplier performance management, measurement & KPI maintenance.
 Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
 Maintain forecast planning and communication to internal stakeholders for production planning.
 Communicate/escalate supply chain, operational and performance issues in a timely manner
 Conduct regular meetings with Operations/Business managers to ensure customer needs and
timelines are achieved
 Measure, track, trend and promote improvement of process metrics
Vendor Performance and Services Coordinator for Drop Ship 2013 – 2015
QVC West Chester, PA
 Actively manage and evaluate vendor performance
 Work closely with the vendorcommunity providing effective written & verbal communication of
performance expectations, returns processing,and third party provider requirements
 Coach vendors to help improve performance and communicate appropriate drop ship criteria
 Understand and interpret reporting providing feedback for improvement, and to verify actions
are implemented in order to achieve desired results
 Review and action backorders and PAF’s daily
 Oversee returns process and the EDI communications between QVC and third party partners
 Partner with Merchandising and Customer Care & Effort to ensure all Drop Ship vendors are in
alignment with the QVC business strategies
 Identify effected orders and manages resolutions regarding any issues or concerns
 Ensure order fulfillment is executed according to QVC requirements
 Work togetherwith peers and key stakeholders in defining and developing the dropship business
rules to ensure scalability and ability to meet changing business demands

2. Quality Assurance Product Evaluator 2009 - 2013
QVC West Chester, PA
 Perform Evaluations on product categories including Home Textiles, Apparel./Accessories,
Beauty/Health, Medical Devices, Hardgoods and Jewelry
 Process 1st Piece Sample Evaluations in accordance with Legal and Quality Assurance Guidelines
 Trained in the Testing Function for Apparel/Accessories,Hometextiles, Jewelry & Hardgoods
 Educate vendors on the Quality Assurance Evaluation process during Vendor 101
 Created handouts and forms including a “Multi Size Submission Form” designed to assist with
the transition between Physical and Transfer samples
 Validate Regulatory Quality standards
 Initiate Non-Conformance Investigation Documentation
Quality Assurance Inspector 2003-2009
QVC Lancaster, PA
 Inspection of all incoming receipts; apparel, accessories and cosmetics
 Perform off-site inspections including Shoes on Sale, PSFGA Inspections, Clark Shoes, and
Cosmetics
 Created detailed reports with images of off-site inspections utilized by Management and Vendors
 Trained in Receiving, Bin Storage, QA Returns, Universal/Express, Automation, Rework, and
Inventory
EDUCATION__________________________________________________________________ _______________
Bachelor of Arts in Corporate Communication 2011-2015
Elizabethtown College, Elizabethtown, PA
SKILLS_____________________________________________________________________________________
 Fluent in Spanish, proficient in Italian and French
 Proficient in Microsoft Office Software - Word, Excel, PowerPoint & Outlook
 Knowledgeable in Lotus Notes, IBM, WMS, Toad, Access,SAP and Quest
 Skilledinthe preparationandanalysisof reportingdata
ACHIEVEMENTS_____________________________________________________________________________
 Recipient of Department Rewards including – “Shining Star,” “Spotlight,” “Movers &
Shakers
REFERENCES________________________________________________________________ ________________
 Available upon request
Complete Availability