Brief look into my career path with Training background

1. Randall Matale
Aurora, Colorado 80014
Randall.Matale@yahoo.com
Phone: 720-471-8442
Objective
Seeking a leadership opportunity with a dynamic and diverse corporation where I can use my
skills and experience to improve operations and enhance growth. The objective is to go above
and beyond company standards to develop, motivate, lead and encourage a drive for superior
results.
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Work Experience
ADT Security Services LLC, Aurora, CO 80014 5/2012–
PresentCustomer Care Training Manager 5/2015- Present
 Strong planning, prioritization and organizational skills
 Manage the delivery of material
 Schedule team members for trainings
 Enforce company policy and guidelines
 Collaborate with operations leadership with Training engagements
 Provide prompt coaching to trainees both New Hires and Incumbent
 Handle projects with close interaction to business partners
 Maintain approachability to operational partners
 Applying different training techniques such as Kirkpatrick model, Adult Learning style
 Develop and prepare direct reports for operational enhancement
Customer Care Training Team Lead 7/2014-5/2015
 Provide support to training managers
 Act as lead trainer when managers are not on site
 Manage and facilitate projects posed by operations
 Take lead on pilots and projects providing feedback on processes
 Trained incumbent team members
 Streamlined incumbent facilitation
Resource Desk Coordinator 3/2013-7/2014
 Maintain relationships with leadership
 Updated exceptions for the leadership team
 Ran reports for staffing lines
 Load Balance both Irving and Aurora sites
 Ensure that phone staffing was adequate in securing our service level goal
FSC Tech 1 Representative 5/2012-3/2013
 Ensure to provide excellent customer service
 Become a Subject Matter Expert (SME) in certain tasks and projects presented to by
TMs
 Assist other team members in areas of improvement

2. Hollister Co., Littleton, CO 80124
Impact Associate 8/2006-4/2012
 Monitor and distribute shipments
 Conduct inventory checks on merchandise
 Maintain stockroom and sales floor
 Assist customer’s in the store
 Tag clothes with price information
 Make updates to mannequins every season
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Education
Community College of Aurora
Graduated- Associate Degree in General Studies
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Skills
Citrix (Mastermind), Admin, Informix, Leadership skills, Organizational skills, Risk Analysis,
Integrity and Trust, Creativity, Professionalism, Business Acumen, Excellent Written and
Communication skills, Teamwork, Self-Motivated, Expert in all MS Office tools, Customer
Focus, Performance Development, Training, Sales Experience (Direct & Indirect), Decision
Making, Priority Setting skills, Drive for Results, Problem Solving, SharePoint, Technical Skills,
and Strong Presentation Skills.
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Awards & Recognition
2005-2006 OHS Thespians, Overland High School
2005-2006 Graduate Recognition, For His Glory Christian Fellowship- Glory Network
Recognition Branch
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Community and School Service Activities
08/2008- Present Hip-Hop Instructor Mommie Dearest School of Dance and Charm. Aurora, Co
08/2006-03/2008 Set Contraction, Community College of Aurora. Aurora, Co
08/2004-05/2006 Lunch provider, Overland High School Aurora, Co